Pool little cold

Stayed in August 2025

Friendly staff, hotel facilities

Stayed in August 2025

Nothing, it was amazing. The only comment I have is that the room pictures in the app made it look like out suite had a balcony. It didnt, but it was HUGE and as it was cold, it didnt really make a difference. And really, the hotel was incredible, I would come back without a thought.

The hotel was complete with everything we could ask for. The staff was friendly and helpful, the room was very spacious and comfortable, the breakfast was amazing. The location was great, quiet and with beautiful views of the lake. We had a car so it was really easy to go to Pucon’s center. We already want to come back in the spring/summer :)

Stayed in July 2025

A little bit cold in the first floor and reception

Comfortable rooms. Family friendly hotel

Stayed in June 2025

We ordered 2 pizzas, for example, and they were behind our expectations compared with options outside the hotel. In general, some of the basic food / drinks were really expensive (even traditional Chilean sandwiches or a single cup of wine). The tour staff at the reception were kind, but they offered to send us a list of nice-to-visit spots, but they didn't.

The lake view from the room was amazing. The room was very comfortable and had enough space for a family of 2 adults and 2 children. Everything was clean and well-maintained. The spa infrastructure is great. There is a lot of entertainment for children (game arcade, mini golf, kids' room). The service provided by the hotel staff in general was excellent and done in a timely manner (e.g. front desk, room service, restaurant). The daily breakfast service was very organized and there was some good variety of options.

Stayed in July 2025

Nothing

Breakfast

Stayed in April 2025

Nada

Instalaciones en general

Stayed in April 2025

Restaurant was a bit depressing. Also seemed to be staff shortages at breakfast.

Excellent facilities, clean modern rooms

Stayed in April 2025

None

All good.

Stayed in April 2025

Great location. Personnel kind and helpfull. Hotel property well maintaned.

Stayed in April 2025

All good

The view was outstanding ,great staff and nice leasure facilities.

Stayed in March 2025

Not much. It is a little confusing to go down rather than up in the lift to one's bedroom, but it isn't really a problem at all.

The bell boy - Miguel - was incredibly helpful. I had left my phone at a thermal bath. It had fallen out of the car and was in the parking lot. He called them immediately and together we found it, with the Find My Phone App, by making it give out a sound when they were looking for it. The next day I was able to go and pick it up. I don't think I ever could have done that without Miguel's help. He was very clear and very firm on the phone to the people at the thermal baths.

Stayed in February 2025

Nothing.

Everything. Helpful staff, great location and view from my room over the lake. The steak was amazing - as was the margarita!

Stayed in January 2025

We had a nice balcony with a beautiful view but it didn’t face the sun

Food was amazing. Breakfast spread was the best ever in any hotel.

Stayed in January 2025

The room was very nice. Beautiful view of the lake. Food was excellent. Large breakfast selection.

Stayed in January 2025

Everything was perfect. We have been 5 weeks in Chile, this was the best hotel by far. And affordable!

This is the perfect hotel. Excellent view, service, breakfast, parking. Rooms are nice, huge. Bathroom, the same. Has spa, pools, you can swim in the lake if you want. A shady place at the coast. And the hotel is modern.

Stayed in January 2025

Nothing to say here

The hotel itself is conveniently located between Pucon and Villarica. Close to restaurants, stores and hot springs. It is also located close to Villarica volcano. The staff was extremely attentive and so sweet. Breakfast was superb and our rooms were spacious with a spectacular view of Villarica lake. There’s nothing negative I could say except that I recommend it highly

Stayed in January 2025

When they played loud booming music down at the pool! No where to escape the boom boom boom of the boom box!

Beautiful property away from crowds in Pucon. Well maintained, very clean. Rooms spacious and lovely . Comfortable beds.

Stayed in January 2025

Adding 20% to every charge is too much

Beautiful position on the lake with jetty meaning easy to swim

Stayed in January 2025

The restaurant service is generally not great and some of the waiters don't seem to be trained. It's not uncommon to have to wait one hour to get food.

The hotel is beautiful and has a great lake view. Rooms are comfortable and the food is very good. Nice indoor swimming pool.

Stayed in January 2025

None

The hotel upgraded our room to the corner unit. The view was beautiful. The hotel is right on the lake provides the direct access to the lake and the black beach next to it. It is between Pucón and Villarrcia. It is quiet and food is good.

Stayed in January 2025

Really loved my stay. The hotel is beautiful!! The view we had from the room was perfect, overlooking the lake. The room was very ample, with a balcony which we used, and the beds super comfy. The breakfast was +++ The staff were very professional, friendly, and warm.

Stayed in November 2024

Construction every day on grounds in front of room could have been done in low season. Access to beach is easy but it is not a beach rather big stone beach. Another public beach is about a 10 minute walk. It is best to stay on the lawns of the hotel by the pool.

View, comfortable, food.

Stayed in January 2025

This is a really beautiful hotel. The location on the lake is stunning and it’s the perfect place to relax and recharge. The facilities - in particular the restaurant and bar were fantastic and it was perfect being able to sit and have a quiet drink overlooking the lake. Our room was amazing - although we were very fortunate to have been given a stunning upgrade which we really appreciated. And importantly - the team there were great - friendly, professional and engaging. A big shout out to Fabian from the bell desk who was always helpful and who delivered great customer service.

Stayed in January 2025