Location

Staff and inside amenities

Stayed in June 2025

There was no fridge in the room and no kettle available. This made it tricky for us with young kids to store food and drink as well as prepare formula for the little one. The staff were not too helpful when asking for boiling water.

The hotel was a great place to stay, was clean and spacious. The staff were super friendly and helpful and were able to take care of anything that was asked.

Stayed in April 2025

Game room

Stayed in December 2024

I am used to hot plates for hot breakfast and they seem to use cold in most hotels in this part of the world

Excellent hotel in a beautiful location very well run and extremely good value for money

Stayed in January 2025

The town has little to offer, aside from being the hub to go to Laguna San Rafael

Nice hotel in a small port town. Close to the main sea trip of the area. The room was large, breakfast was good, staff was friendly and well prepared to give advise

Stayed in January 2025

Breakfast was minimal and thus disappointing

Excellent place

Stayed in December 2024

Nothing, need to restock the wine bar

Well run and friendly staff

Stayed in July 2024

The breakfast was very good but the Plates could be bigger, so that crumbs don't go all over the place.

Stayed in June 2024

Need a refreshment counter in the room, Kettle, tea coffee cups etc

Clean and tidy

Stayed in June 2024

The buffet is a little expensive to eat every night but it worth our stay We couldn’t stay the amount of days we wanted cause they were always full of capacity but the days we stayed were unforgettable

The view and the restaurant are really good they also have buffet, coffee place, sauna and tours to the most amazing and wonderful places at puerto Aysén

Stayed in December 2023

The heating was turned off in the rooms during the day and were cold if you wanted to relax in them. There were no plugs. Staff not as efficient as they could be. Used towels were not replaced. The food wasn’t as good as you might expect from a hotel of this quality.

Thought the hotel was beautifully located and appointed and clean and comfortable. The hotel tours were brilliant and very good value for money.

Stayed in November 2023

Room needs fresh-up

The location

Stayed in August 2023

I have no complaint against the hotel which must be the employer of many local people. However the lack of development in the surrounding small town is shocking when compared to Puerto Varas. The hotel is in a location of stunning natural beauty in a really busy port town with fish factories and ferries and cruise ships for tourism. Yet all seem to drive through with little incentive to stay to spend some money in the local community where there are few amenities. We saw this also in Puerto Cisnes.

It is a comfortable hotel and very luxurious by the standards of the region and town. The staff were incredibly helpful and friendly.

Stayed in June 2023

Wi fi did not work, an issue beyond the hotel capacity. The town does not have a fair internet service.

A luxury hotel in a wonderful natural location. Large enough to provide all you need like any five stars hotel, small enough to feel at home, spoiled by people with familiar names and faces.

Stayed in June 2023

in front of water

staff was great

Stayed in May 2023

There was nothing I disliked.

Classic/traditional style hotel overlooking the port and the Chilean fjords. Quiet location. Everything was comfortable and the rooms spacious. Staff were friendly and helpful. Good breakfast.

Stayed in December 2022

nothing

excellent hotel

Stayed in November 2022

Everything. Excellent service, comfy rooms, great food and the best tours.

Stayed in November 2022

Dinner and breakfast could have been better.

Everything was well done

Stayed in February 2025

The staff was very nice but lacked training Breakfast was bad. I had to pay for fry eggs and there was not Chilean food

Stayed in December 2024

Breakfast is terrible, smallest plates in the world

Nice room

Stayed in January 2024

Although well designed the hotel is large and impersonal. It gives off a distinct The Shining feeling. Although there seemed to be only a few people in the hotel we were given the room right at the end of the hotel furthest from the restaurants and reception. Reception and booking in was slow. We were told the bar would open at 16h00. We were there at 18h30 and even though the barman saw us waiting outside he chose to ignore us and kept the security door locked until be could find someone to get him to open it.

This is a large hotel located right on the harbour with magnificent views from the bar and restaurant towards the fjords and mountains. Lots of parking available.

Stayed in November 2023

mattress was low quality

Location/Restaurant/Breakfast

Stayed in November 2023

Food was not as good as expected. The food on the menu was not always available and the buffet had not much variety. Wine was very expensive.

Stayed in March 2023