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Remote, comfortable, hospitable. Wonderful stay.

Stayed in August 2025

Nothing :)

Beautiful and cozy hotel inside the park region, amazingly comfortable rooms (incredible view, great bed and heated bathroom floors), PERFECT staff! All meals were delicious.

Stayed in July 2025

Nothing! We felt cared by all staff members! Very attentive and helpful!

To be honest! We liked everything! It was the best days in Chile! Patagonia is a special place and this hotel made it worth every second of our trip! The hotel is beautifully designed towards the mountain torres del Paine! The view from the rooms is stunning from large glass windows! It’s like the mountain is there only for you! It was a true winter wonderland! The restaurant is a plus, the staff is e trendily attentive to Its customers and the food is delicious! We had delicious meals prepared and reorders couple of times!

Stayed in July 2025

Amazing views and exceptionally friendly staff.

Stayed in July 2025

The location is perfect! Stunning vistas from every angle and well appointed accommodations! The staff went above and beyond to make our stay special and were always so kind and helpful. The whole team, including Alberto, Frederico, Juan, Mario and more are exceptional.

Stayed in July 2025

The rooms were SO HOT - far too warm and hard to turn the heat down. Seems crazy when you’re looking out on a glacier!

Everything was amazing - the views, the rooms, the food, the location. We had a wonderful stay.

Stayed in May 2025

1 - The attention to detail of the staff in general is low. Few examples. They did not remind us that to access that hotel, we needed to purchase the Torres del Paine national park tickets. The whole internet situation was so poor inside the park that we had trouble purchasing the tickets on site. Thankfully, the park lady let us go in first. I asked ahead to the reception if they can help book the Lago Grey cruise (it was promoted on their website). No one replied to my message and I ended up booking through Get Your Guide. Although the restaurant staff was very friendly, however, they seem to have trouble remembering what is available on the menu and have actually made a mistake on our order more than once. 2 - The rooms were not well insulated from sounds. I could hear people talking and walking in the hallway. 3 - The hot water was actually not hot enough. Given that Patagonia is quite chilly, they should dial up the heat in the hot water.

1 - Amazing view. 2 - Amazing location (one of the few options is really inside the Torres del Paine national park). 3 - Convenient for hopping on the Lago Grey Cruise tour. 4 - There is floor heating in the bathroom. 5 - Breakfast was decent. Food quality in general is pretty good.

Stayed in May 2025

So far my best hotel considering scenic locations and natural beauty. You can see ice burgs and glaciers from your room window. Also staff of hotel is good.

Stayed in May 2025

It was very expensive. There are limited options in the park, and was probably comparable to other places in the park, but compared to elsewhere in Chile it was expensive. However it was wonderful to wake up to that view and not have to travel in and out of the park from Peurto natales every day. The excursions were particularly expensive (and could be sourced externally for much cheaper) and we noted that some of the other accommodation option in the park charged less for these tours. We did one guided hike with them and while the guide was fantastic, and we had a wonderful time it was very expensive for what it was.

The location is stunning and the room at beautiful views. We enjoyed eating at the restaurant and the breakfasts were lovely.

Stayed in May 2025

I had a truly memorable stay at Hotel Lago Grey. The panoramic views of the snow-covered mountains are simply breathtaking and can be admired from the guest rooms, the restaurant, and even the reception area. The staff were exceptionally courteous, professional, and always ready to assist with genuine warmth. I highly recommend this hotel to anyone visiting the Torres del Paine area—it's a perfect blend of comfort, scenery, and outstanding service.

Stayed in May 2025

view and location especially the view to the mountains and glacier. All the forest surrounding the place

Stayed in May 2025

Location, personnel, kindness, beds, access to the park, all was perfect :)

Stayed in May 2025

Nothing

The view is the best ever. Waking up seeing the mountains and the glaciar is priceless. Staff was nice and rooms comfy.

Stayed in May 2025

The staff was super friendly and helpfull. They really made you feel welcome and at ease. They have staff specifically for excursions which is a real bonus as they were well prepared and knowledgeable. They views of the lake and surrounding area is breathtaking. Just amazing all around.

Stayed in May 2025

The view is excellent. Staff are friendly.

Stayed in April 2025

Thank you all for your hard work, this is an amazing place and I loved to see how you take care of it. The hotel is inside Torres del Paine National Park, is about 2.5h private drive from Puerto Natales (if you take a bus is like 4h away). They helped us in every way. All the tours we took were fantastic, very knowledgeable guides, safety measures in place, all worked well.

Stayed in April 2025

We didn't have bottled water in the room, however there is water available free of cost at the restaurant during the breakfast and at the bar.

People working at this hotel are the best! With a smile on their face, happy to help, ready to have a small talk :) Food is amazing, everything I tried was delicious. The room was clean, the views took my breath away. We were upgraded :) fantastic news which I appreciated. They offer half and full day tours plus the navigation to the Grey's glacier. Services were amazing as well. 1000% recommended. I felt sad when I had to leave.

Stayed in April 2025

Amazing views and service

Stayed in April 2025

Omelet station

Stayed in April 2025

Rooms were small and dated No workout area

Location and views

Stayed in April 2025

Location excellent, magnificent superior room. Very comfortable and delightful staff. Expensive.

Stayed in March 2025

Good breakfast, mostly very friendly and attentive staff, a bit rigid on hours, e.g. don't you dare come at 6:59 for a 7:00 pm dinner reservation, but otherwise great

Stayed in March 2025

Great location and staff, the view from our room was phenomenal!

Stayed in March 2025

Rooms are a little basic to be 5*

Exceptional service in the restaurant, great location

Stayed in February 2025