Benjamín Zamora 682, 6160000 Puerto Natales, Chile
#2 of 30 B&Bs and Inns in Puerto Natales
Guests' ChoiceBased on 112 B&B reviews
9.4Cleanliness
9.7
Comfort
9.6
Location
9.1
Facilities
9.2
Staff
9.8
Value for money
9.6
Free WiFi
9.5
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End of dialog contentReviewed: 28 March 2025
Lin
United StatesNothing
The room was spacious for 4 of us, very clean, quiet and comfortable. The breakfast was very delicious. All the staff are very nice and helpful. The owner Marie speaks fluent English. I got sick while staying there. Marie’s husband gave me a ride to the hospital. Thank you!!!
Stayed in March 2025
Reviewed: 22 March 2025
Frank
United StatesIt's a hike to any restaurant.
Great staff, good breakfast, and good bed.
Stayed in March 2025
Reviewed: 22 March 2025
Hoorayhilander
United KingdomWe booked based on previous reviews and we're not disappointed. The location is walkable from the bus station and a few minutes walk from the centre of town. Breakfast was great and served from 6am. The staff were friendly and polite and made our stay very comfortable. Hostal la Base is a perfect base for access to Torres del Paine National Park.
Stayed in March 2025
Reviewed: 17 March 2025
Matt
United StatesLots of dogs in the neighborhood, that barked at all hours, but that is not uncommon in this part of the world.
The staff was extremely helpful and friendly. The room was of good size, comfy bed, and had excellent lighting by Chilean standards. The breakfast was standard fare for Chile. It is conveniently located a short walk from the main bus terminal. We enjoyed our stay on both ends of our Torre Del Paine visit.
Stayed in February 2025
Reviewed: 15 March 2025
Georgina
United KingdomIt’s noisy so if you’re a light sleeper, bring good earplugs!!
The staff were amazing, very friendly and extremely helpful. Great breakfast, plentiful with lots of choice and great coffee!
Stayed in March 2025
Reviewed: 14 March 2025
Frank
United StatesStaff and bed
Stayed in March 2025
Reviewed: 9 March 2025
Paola
United StatesA bit noisy if people did not stick with rules of silence after 11 pm. But that was guests and not the hotel. Great location and staff
It was very clean and organized, great breakfast and great staff
Stayed in March 2025
Reviewed: 26 February 2025
Lydia
United StatesRooms are not very soundproof and it can be a little noisy if you are located next to the stairs
Hostal La Base was one of our favorite places to stay during our Patagonia trip. It was perfect for a pre and post W trek stay as they stored our luggage for free. Also, it is conveniently located a few blocks from the Puerto Natales bus terminal for easy access when going to TDP or El Calafate. The rooms are very spacious and the bathroom is extremely clean and well-stocked with toiletries. The breakfast is from 6-10am and they offer a good variety including hard boiled eggs, fresh fruit, bread, ham & cheese, coffee/te, juice, yogurt, and cereal. All the staff are very friendly and helpful. If you are a foreign tourist, don't forget to bring cash in USD or Euro to avoid paying the 19% tax when paying for the room.
Stayed in January 2025
Reviewed: 21 February 2025
Matt
United StatesIt's a short (10 minute walk) to the plaza (restaurants/shops) and located close enough to the bus terminal making it a very convenient place to stay. The staff is friendly, the place is spotlessly clean, the breakfast was good and the room was of ample size. Comfortable bed and excellent lighting. We liked it so much that we booked an additional night on our return from Torre Del Paines.
Stayed in February 2025
Reviewed: 17 February 2025
Caroline
United StatesGreat launching point for Las Torres del Paine! It’s a 5-10 min walk to the bus station to the park. Buses usually leave at 7am and the hostal has breakfast starting at 6 which is perfect.
Stayed in February 2025
Reviewed: 9 February 2025
Alexander
United KingdomN/A
Great location close to the bus station before the W-trek. Allowed bag drop. Phenomenal breakfast - early enough to catch the first bus to TdP. Delighted to have a private room!
Stayed in January 2025
Reviewed: 6 February 2025
Chih
United StatesHostal La Base was one of our favorite places to stay during our Patagonia trip. It was perfect for a pre and post W trek stay as they stored our luggage for free. Also, it is conveniently located a few blocks from the Puerto Natales bus terminal for easy access when going to TDP or El Calafate. The rooms are very spacious and the bathroom is extremely clean and well-stocked with toiletries. The breakfast is from 6-10am and they offer a good variety including hard boiled eggs, fresh fruit, bread, ham & cheese, coffee/te, juice, yogurt, and cereal. All the staff are very friendly and helpful.
Stayed in February 2025
Reviewed: 2 February 2025
Anastasius
AustraliaBit of a walk from the centre of town
Clean and comfortable
Stayed in January 2025
Reviewed: 2 February 2025
Maria
BelgiumNothing!
Location, really nice staff, and the free breakfast was pretty good! I like having 3 individual beds for 3 people. We stayed here after hiking in Torres and was the perfect place.
Stayed in January 2025
Reviewed: 30 January 2025
Ingrid
United StatesRoom was spacious and the bathroom was clean. Staff were nice and very helpful.
Stayed in December 2024
Reviewed: 28 January 2025
Orla
IrelandHandy place to stay in Puerto Natales to bookend our trip to Torres del Paine. Decent breakfast.
Stayed in January 2025
Reviewed: 19 January 2025
Drew
United StatesNeighborhood a bit run down
Good breakfast and close to bus station
Stayed in January 2025
Reviewed: 13 January 2025
João
United KingdomHair drier missing in the room
Staff were very welcoming and helpful with keeping our bags while we were away on the W trek and ordering us a cab. Breakfast was nice and ready from 6am. The rooms were simple but had all the things needed for a short stay and the beds were great
Stayed in January 2025
Reviewed: 10 January 2025
Marcin
PolandNada.
Friendly staff, free baggage storage, we left our staff when we went for trekking. Late check-in. Comfy bad, pretty quiet, we slept very well. Good breakfast. Convenient location, 10 mins from the bus station.
Stayed in January 2025
Reviewed: 1 January 2025
Ami
AustraliaI loved everything about this place. Not too far from the centre. Very clean. Great breakfast. Awesome staff. Smiley, welcoming and helpful. One of the best places we stayed in Chile/Argentina
Stayed in December 2024
Reviewed: 31 December 2024
Jung
United KingdomExcellent choice for stay before and after Paine Park. Close to bus station, clean room with enough hot water shower, good breakfast, friendly staff and we can store our luggage during W trek.
Stayed in December 2024
Reviewed: 27 December 2024
Viji
United StatesGreat location and amazing hospitality and the space was just right for my family of four.
Stayed in December 2024
Reviewed: 21 December 2024
Braden
CanadaGreat experience! Quiet, friendly staff, clean and close to restaurants and bus station.
Stayed in December 2024
Reviewed: 18 November 2024
Diane
United StatesThey were very accommodating about storing our luggage while we were trekking.
Stayed in November 2024
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