Av. Diego Portales 450, 5480000 Puerto Montt, Chile
#9 of 21 hotels in Puerto Montt
Guests' ChoiceBased on 84 hotel reviews
8.4Cleanliness
8.8
Comfort
8.6
Location
9.5
Facilities
8.2
Staff
9.0
Value for money
8.2
Free WiFi
8.0
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End of dialog contentReviewed: 26 August 2025
Rose-marie
AustraliaThe rooms and corridors are run downed and things are broken, we got a room which the safe did not work, a light was flicking,, but the hotel moved us as we said we where not happy to stay in such a room. The second room had an amazing view of the promenade. However, the heating did not work all the time. We got a small oil heater placed in the room, and the wardrobe door kept coming off the rails.
The location is great, the staff is amazing, the downstairs area is lovely and breakfast was delicious with plenty of choices and fresh😋. The staff are lovely and helpfull always smiling and asking if you need anything.
Stayed in August 2025
Reviewed: 18 April 2025
Simon
United KingdomThe rooms were a bit too small. It took us 10 mins to get hot water in the morning and the blinds were not very private right onto the Main Street
Location was brilliant, nice bar and staff very helpful.
Stayed in April 2025
Reviewed: 15 April 2025
Maria
United KingdomBathroom and furniture dated. Small TV for the size of the bedroom.
Great location, great sea view, spacious bedrooms. Very friendly staff. Nice welcome drinks.
Stayed in April 2025
Reviewed: 10 April 2025
Brian
United StatesThe only negative about the room was that the bathroom seemed to need some work, specifically the tub and tile.
The location was great. The breakfast was great. The staff were exceptionally helpful.
Stayed in April 2025
Reviewed: 7 April 2025
Javier
Costa RicaIt was a nice hotel many years but it feels old and outdated. Few options of good local seafood in the menu. Food just ok. Our room smelled of smoke and felt old. A good remodeling could make it great again.
Excellent location. Nice and friendly staff.
Stayed in March 2025
Reviewed: 18 February 2025
Diane
United StatesNeeds a little TLC. The carpet was getting stained and the furniture was old. Beds a little soft for us.
The location was great. It is an old hotel with a charming lobby and great breakfast.
Stayed in February 2025
Reviewed: 13 February 2025
Gines
United States44 years ago, I came to the hotel for my Honeymoon, and today, after all these years, the hotel and the rooms are the same. Nothing has changed. The table in our room is around 50 years old, and it is dancing you cannot use it. I spoke to the people that cleaned the room and they agreed with us. No a/c, and the heating is not working properly.
I like the people who work there, they are the best, they always help us and they try to accommodate everybody
Stayed in January 2025
Reviewed: 18 January 2025
Marcia
United StatesThe bathrooms desperately need some upgrades.
The location of this hotel is its best attribute.
Stayed in January 2025
Reviewed: 18 November 2024
Jose
Ecuadorsmall room.
comfortable bed.
Stayed in November 2024
Reviewed: 23 October 2024
Peter
AustraliaHeater on and couldn't turn it off
Helpful staff
Stayed in October 2024
Reviewed: 26 March 2024
Ivan
AustraliaGreat location, staff and amenities
Stayed in March 2024
Reviewed: 5 February 2024
Rachel
United KingdomThe WiFi in the bedroom was very poor, had to go to the lobby to connect
Breakfast was good, variety of fruits and cakes
Stayed in February 2024
Reviewed: 29 January 2024
Stuart
United KingdomOnce undoubtedly a very grand place, unfortunately, now it’s a bit tired - but dint be put off. The essentials are fine.
Comfortable, clean bed. Good breakfast on white linen tablecloths.
Stayed in January 2024
Reviewed: 12 January 2024
Gerry
AustraliaPayment was difficult.
Great view, breakfast and friendly staff
Stayed in December 2023
Reviewed: 24 November 2023
Cheryl
United StatesDidn’t get a shower until second day
Location
Stayed in November 2023
Reviewed: 9 August 2023
Peter
South KoreaI stayed for one night and thought the price was too expensive.
good location and very comfortable
Stayed in May 2023
Reviewed: 22 April 2023
John
United Statessmall room, limited breakfast items
location, staff
Stayed in April 2023
Reviewed: 24 March 2023
Virginia
United KingdomGood staff. Good situation.
Stayed in March 2023
Reviewed: 5 March 2023
Ye
United Statesstaff are cold and uncaring, few very common requests are denied. it seems guests needs are not matters to front desk, they are too busy with they mobile phones.
the location is excellent, room has harbor view. the room facilities are good and breakfast is very good.
Stayed in February 2023
Reviewed: 8 February 2023
John
FranceMy room (307), had a side view of the sea, but was directly over a lively bar/brasserie on the next lot. It was going full blast until 3 am. I always carry earplugs when travelling..
Situated right on the Costanera near the pier. Very helpful staff, Their English was, as usual, much better than my Spanish.. Although I looked round the restaurants and bars one or two blocks in, the hotel bar/brasserie was very comfortable, with an ocean view. Large comfortable room and bathroom. Excellent breakfast, hot and cold, to suit all tastes. Good access, all the lifts worked.
Stayed in January 2023
Reviewed: 22 December 2022
D
CanadaDidn’t have a coffee pot or kettle in the room. This is a “must” for foreigners.
The room was spacious-it was a real suite. nice to have a sofa and table.
Stayed in December 2022
Reviewed: 4 December 2022
John
CanadaSome things were a little worn. A dab of paint would help. And the toilet in our room tended to run.
This is a hotel with old world charm, just a bit past it's prime. It reminds me a bit of Fawlty Towers. The staff were exceptionally kind and helpful. My wife was sick for part of our stay, when I needed to be away, and they took great care of her. The view of the harbour from our room was lovely. The location could not be more convenient. And the breakfast was excellent, as were dinners in the dining room.
Stayed in December 2022
Reviewed: 24 November 2022
Marion
United KingdomShower in bath
Excellent breakfast fully four star.
Stayed in November 2022
Reviewed: 6 August 2025
Daniela
United KingdomBathroom was old and need some tlc Bed sheet were very old View was awful 😖
Breakfast and customer service
Stayed in August 2025
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