Wifi is too slow and breakfast is served too late (7:30 AM) especially if you have an appointment al 8:00 AM o’clock.

I like the location asides the Merga Marga river and walking distance from the beach snd restaurants. Parking are is welcome.

Stayed in May 2025

The door room was a problem since we arrived. The system to open the door is old and the card keys didn’t help too much. We went to the concierge two times the first day and two more the next day, the other time we were lucky that a housekeeping person was there. The tv signal wasn’t great too, they have to change providers or do something with the static

The location is good. The breakfast was surprisingly good and with a lot of food. The staff was friendly and helpful.

Stayed in May 2025

Windows... Our room windows were full of seagull crap, and walking around the hotel I saw more examples of this. Just wash those windows, it looked like nobody washed them since early 2000s.

I liked breakfast and the view

Stayed in April 2025

It’s worn. Badly needs updating. Peeling paint, very dirty carpet. This hotel could be so much better. It has a lot going for it.

Great location. Staff was exceptional.

Stayed in March 2025

Very old hotel. Needs renovation

Central location

Stayed in January 2025

Better air condition because the room was too hot

Location

Stayed in January 2025

Heating system was not working well, whilst this was winter and as many buildings in Chile, the hotel was not insulated.

Stayed in August 2024

The entrance to the hotel is not very obvious.

Fantastic hotel, in the heart of Vina del Mar. Breakfast was very good. The staff were helpful and friendly. They accomodated me with everything.

Stayed in February 2024

Good location

Stayed in November 2023

The entrance outside need more illuminate

La tranquility and location

Stayed in April 2023

no clean, dirty (especially the carpet), breakfast is 3-/5; swampy smells from the river below; older hotel

really good place, good view

Stayed in February 2023

Price

room, breakfast, location

Stayed in March 2023

Location, view, size of room. Also received some excellent recommendations from the bartender working in the evening.

Stayed in December 2022

Nothing

The staff

Stayed in September 2025

Everything was amazing

Everything was wonderful Everything was giid

Stayed in June 2025

La Television no habia señal HD, Roku tv, sin cuenta.

Ubicacion y atencion, dependencias.

Stayed in April 2025

That hotel had to be closed and renovated twenty years ago . Just no go and not recommend to anyone unless it’s last option .

Nice location , nice stuff , there is electricity in a room , hot water , toilet paper

Stayed in February 2025

On foot the entrance to the hotel is very obscure, with access through an unrelated passage past elevators and shops, not very welcoming under any circumstances. I was booked in to a room in building B which I am sure is only opened up when the main building is fully booked. It meant taking a lift to the 13th floor, climbing 2 sets of stairs and descending a very steep set of stairs on the other side. They should've paid attention to my age when they decided to put me in that building as I am 70 years old and found it hard to negotiate the stairs. My bedroom smelled like sewer, presumably because the bathrooms don't get a regular flush of water and fortunately I was moved to a room in building A where I had asked to be moved once the weekend visitors left Vina Del Mar.

The location was central and with easy access to most restaurants and the shoreline. The staff were accommodating and friendly in typical Chilean fashion. All lovely, friendly people.

Stayed in March 2025

The whole place is shabby and is not a four star standard.

The bed was comfortable and the room had a practical layout. The staff where very nice.

Stayed in March 2025

The location was convenient

This property might’ve been worth 4 stars in it’s heyday but 40 years down the track it had become neglected and in a poor state of comfort. I was allocated a room in building B which requires climbing 2 flights of stairs. Aged 70 this was difficult enough for me, I would hate to think how a 70 year old in poor health would cope. The rooms in building B clearly get pulled out of the mothballs during busy periods. The rooms smelled like sewerage, the carpet was dirty, and the tiles in the bathroom were cracked and mouldy. The entrance to the hotel was not obvious and down some sort of alley. Too expensive and not recommended.

Stayed in March 2025

Property needs an update. One of elevators was out of order every other day. Pool was closed the whole week for maintenance. Card keys to get into our room were always deactivated, and need to go to the lobby every evening to get a new one. They shutdown the water during the night without any warning.

The location

Stayed in January 2025

The room doesn’t look like the pictures and the view was not great. Also the WiFI didn’t work at all.

The location and the friendly staff

Stayed in April 2024

Very old building needs updating, carpets stained, air conditioner very loud and didn’t cool the room at all.

The location was central to restaurants and the beach

Stayed in March 2024

N/A

Good room with super view on the ocean. Good breakfast with variety of fruits. We got jacuzzi in our room and complete stay was really comfortable. Thanks to Yanushka she manage to us earlier check in. Kindly we recommending.

Stayed in January 2024