Reviews of Hotel Francisco De Aguirre 4 stars
Cordovez 210, 6160000 La Serena, Chile
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Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewstaff
food dinner
Dear Ricardo, we appreciate your feedback regarding our staff and the dinner food. We are glad to hear that you had a positive experience with our team. We have taken note of your comments about the dinner food and will address this issue to improve. Your feedback is valuable to us as we strive to enhance our services. Thank you for choosing Hotel Francisco de Aguirre Serena and we hope to welcome you back in the future.
Dear Ricardo, we appreciate your feedback regarding our staff and the dinner food. We are glad to hear that you had a positive experience with our team. We have taken note of your comments about the dinner food and will address this issue t… Show more
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewNice style
It had a mosty smell
Dear Juan Pablo, Thank you for sharing your feedback with us. We are glad to hear that you liked the style of our hotel. However, we apologize for the musty smell you experienced during your stay. Please rest assured that we have taken note of your comments and will work on addressing this issue promptly. We hope to have the opportunity to welcome you back in the future for an even better experience. Warm regards, Hotel Francisco de Aguirre Serena Management Team
Dear Juan Pablo, Thank you for sharing your feedback with us. We are glad to hear that you liked the style of our hotel. However, we apologize for the musty smell you experienced during your stay. Please rest assured that we have taken note… Show more
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewClassic building
They didn’t make my room, pool was out of service in the summer, room smelled like cigarettes, shower was cold, no power outlet next to the bed. Very bad service
Dear Sebastian, thank you for sharing your feedback with us. We are truly sorry to hear about the multiple issues you encountered during your stay, such as the room not being made, the pool being out of service, the cigarette smell, cold shower, and lack of power outlet next to the bed. We apologize for the inconvenience caused and assure you that your comments will be addressed with our team to improve our services. We appreciate your highlighting the classic building as a positive aspect and hope you will give us another opportunity to provide you with a better experience in the future. Best regards, Hotel Francisco de Aguirre Serena Management
Dear Sebastian, thank you for sharing your feedback with us. We are truly sorry to hear about the multiple issues you encountered during your stay, such as the room not being made, the pool being out of service, the cigarette smell, cold sh… Show more
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewLocation
People front desk
Thank you for your feedback, Maurice. We are glad to hear that you appreciated our convenient location. We apologize for any inconvenience you may have experienced with our front desk team. We will address this issue internally to ensure a better service in the future. We value your input and hope to have the opportunity to welcome you back for an improved experience. Please feel free to reach out to us directly if you would like to discuss your stay further.
Thank you for your feedback, Maurice. We are glad to hear that you appreciated our convenient location. We apologize for any inconvenience you may have experienced with our front desk team. We will address this issue internally to ensure a … Show more
Reviewed: 5 November 2024 · Stayed in October 2024
Verified reviewAll nice
Reviewed: 22 September 2024 · Stayed in August 2024
Verified reviewReviewed: 19 September 2024 · Stayed in September 2024
Verified reviewLocation
Spartan room, old furnishings, no heat, had to ask for a space heater.
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewLa cama, muy blanda
Reviewed: 10 August 2024 · Stayed in August 2024
Verified reviewReviewed: 3 August 2024 · Stayed in August 2024
Verified reviewWe found it very interesting that all restaurants closed at 9:30 in La Serena, this made it very convenient to have dinner at the attached restaurant, there we enjoyed a very good meal.
Reviewed: 2 July 2024 · Stayed in June 2024
Verified reviewReviewed: 4 February 2024 · Stayed in February 2024
Verified reviewReviewed: 3 December 2023 · Stayed in December 2023
Verified reviewFriendly staff.
This is definitely not a 4 star hotel. It was dirty, old, no AC, no amenities, poorly maintained. Depressing.
Reviewed: 16 November 2023 · Stayed in November 2023
Verified reviewReviewed: 8 November 2023 · Stayed in November 2023
Verified reviewReviewed: 14 July 2023 · Stayed in July 2023
Verified reviewLocation
Not much
Reviewed: 20 February 2023 · Stayed in February 2023
Verified reviewThe staff where amazing. Very kind.
Breakfast
Reviewed: 20 February 2023 · Stayed in January 2023
Verified reviewReviewed: 20 February 2023 · Stayed in February 2023
Verified reviewParking and location
The staff at the restaurant was friendly but the admin was disrespectful and mean
Reviewed: 13 January 2023 · Stayed in January 2023
Verified reviewReviewed: 23 November 2022 · Stayed in October 2022
Verified reviewReviewed: 12 November 2022 · Stayed in November 2022
Verified review