Nothing.

Everything worked fine.

Stayed in August 2025

Airport pick up was on time and in a very clean minivan. Staff at the hotel were excellent and very helpful. We were able to check in early - which was really good after 12 hours of flying. Our room was very clean with modern facilities. We had the buffet breakfast, which consisted of a large spread of different foods. Located near restaurants and a supermarket. Would highly recommend this hotel.

Stayed in July 2025

A little distant from some of the attractions Santiago has to offer

High quality property with very friendly staff. The bar is a comfortable place for an early drink

Stayed in March 2025

Nothing

Good location for both sea front and local plaza within walking distance. Staff excellent. Food good

Stayed in December 2024

All good

Location and comfortable

Stayed in November 2024

Near to restaurants and nightlife

Stayed in October 2024

The hotel is dated and finishes are old and worn. The buffet breakfast was average, and rooms didn't have smart TV's or USB outlets. The gym was ordinary and the pool was closed for maintenance during our stay. It would've been nice to have been notified about this as it's one of the reasons why we chose the hotel. Overall the hotel doesn't present as a 5 star facility.

Decent location. Comfortable bed.

Stayed in October 2024

the floor coverings

The Hotel looks old and so the floor covering Does not give a new or 5 star look However , breakfast was very nice

Stayed in March 2024

It’s an old building.

The location was stratégique. We could go everywhere by walking. The staff was friendly and very helpful.

Stayed in January 2024

they put me in a room for a few days with no air conditioning

good

Stayed in December 2023

My room was a bit danty, and the bathtub didn't drain so easily.

The entire staff was amazing from Stephanie at the front desk to everyone at the bar who took care of me.

Stayed in April 2023

The fitness area was not air conditioned so the room was too hot.

The pool deck area was nice, but the water was a little too cold (better than too hot).

Stayed in January 2023

Nothing

Exceptional hotel in all ways.

Stayed in January 2023

all was good

we booked 1 stay on New Year’s Eve with half board. We expected a simple diner, but had a extensive new years dinner. It was really nice. the rooms are big and has comfortable beds

Stayed in January 2023

Breakfast did not correspond to the hotel rating. Only a smaller part of a free dinner turned out to be free. I ordered a room for 3 persons on booking.com, informed the hotel about it, and they wrote back that they were ok with it, but a lady at the reception was wondering why we were 3 for the room.

Stayed in December 2022

Seems to be on the rougher side of 'nice and leafy ' Santiago. Saw some demonstration/or was it celebration (?) Outside the hotel. Even hotel staff reminds you to never have your phone out while walking. We paid in USD cash on checkout but hotel made another charge against my card - luckily I saw it a few days later and the transaction was cancelled after I queried it.

Staff were very helpful arranging private tours, comfortable beds

Stayed in October 2022

On Fridays, the demonstrations continue in the vicinity of Baquedano square, making it difficult to leave and arrive at the hotel. This is not a hotel problem but a current situation in the region, which is apparently decreasing over time.

I had a great experience with front desk service. The attendant not only helped me buy tickets to visit Cerro de San Cristóbal, but also paid for the tickets with his personal card so I could go up the hill via the funicular and go down by cable car, because my credit card was not accepted by the company's website. As I went to Santiago on business, I chose the location of the hotel because it was possible to walk to the office every day. I consider this a positive point, as I was not in traffic and was still able to take a walk observing the rhythm of the city. The hotel is well located, with great availability of transport via metro, bus, car.

Stayed in October 2022

had some problems with manifests and blocked roads at some specific hours… due to protests…

very clean… good breakfast… staff amazing… had the very best assistance from Patricia at front desk… she really was amazing… helped us with everything we needed.

Stayed in September 2022

the location is in a central patchy area, a lot of protests and demonstrations in the weekends. no kettle in the room, no wine bottle opener available for guests.

Clean room and English speaking staff. value for money.

Stayed in September 2022

Everything was Excellent

Stayed in August 2025

Only one lift was working, erratically, for a 21 floor building. Average time to move between floors was 15 min (and stairs are interrupted at the 3rd floor). This has apparently gone on for months to the despair of the staff and other residents. Areas such as changing rooms are very dirty and run down. Definitely not a five star standard.

The location is OK and the room and breakfast were fine.

Stayed in August 2025

First my key card didn't work, I had to go back to reception, the new card didn't work and I had to wait in non-air- conditioned environment for a staff member to help me. Then I realised the lady had not given me the wifi password and it wasn't in the room and then the lift broke and I was stuck for 10 mins going up and down. I was generally unimpressed by the standard and do not think this is a 4* hotel.

The location was good and my room on the 21st floor had wonderful views and was lovely and clean.

Stayed in November 2024

Almost everything. The room was damp, the hallway in desperate needs of redecoration, the shower didn't work properly, the room had few power sockets and few worked, the breakfast consisted of the same unimpressive menu each morning.

The location was the only real benefit and the fact that the hop on and off bus stopped at the hotel.

Stayed in October 2024

They need an ATM in the lobby. Not only would it be great for guests, but it would generate rental. Taxis are dicey in Santiago. Hotel should operate an Uber account for guest use. Guest needs to go out, Uber is arranged and added to bill with small convenience surcharge (5%?). Guest is out and calls hotel to be picked up by Uber. Hotel arranges pick up, adds cost to bill with convenience charge again. I would pay in a heartbeat for this service. Guest is satisfied, more revenue for hotel.

The hotel staff her are exceptional. Adolfo, Christian, Cesar, Richie, Estefany in particular, but pretty much all of them. So helpful and kind in all ways, arranging transport, meeting our needs in the hotel, everything! A wonderful team of people.

Stayed in February 2024