Reviews of Casa Lucy
Miraflores 969, 6160000 Puerto Natales, Chile
Loading
Guests also reviewed these properties:
Kelowna, Canada
Cilacap, Indonesia
Puerto Lumbreras, Spain
Dubrovnik, Croatia
Koh Tao, Thailand
Turin, Italy
Toronto, Canada
Ukulhas, Maldives
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewall goog
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewEase of check in/out, location, luggage storage, host
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewRoom was immaculate and the owner could not have been more accommodating. It was a bit of a walk from the center of town, but it gave us the chance to see some of the Puerto Natales neighborhoods that we would have otherwise not seen. This room far exceeded my expectations for how large and how tastefully decorated it was. Also, it had a great shower
nothing
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewLucy is so kind, accommodating, and communicative. The B&B is cozy and clean; the room we stayed in was quite large. The stay is an easy 7-minute walk to the bus station and Lucy even let us store our bags for a few days while hiking. There's an option for breakfast as early as 6AM, which is perfect for catching the 7AM bus to Torres Del Paine. 100000% recommend if you're in PN to visit or to hike!
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewImmaculate. Señora Lucy and Señor Irwin were SO pleasant and accommodating. Location easy walk. Close to bus for Torres del Paine hiking.
All good
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewWe stayed here for one night on each end of the W Trek. The hospitality was great, the host was very friendly, provided a nice breakfast (and you're able to pick the time) and also helped us call a taxi to take to the airport on the last morning. We left our bags here for 4 nights while we did the trek and they were safe and waiting for us in our room when we got back. Convenient location, 10 minute walk from the main bus station.
Reviewed: 14 February 2025 · Stayed in January 2025
Verified reviewClean tidy room. Good sized bathroom. Short walk to bus station (10 minutes) and the main centre. Nice breakfast and very welcoming staff
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewExcellent location, close to bus station and downtown
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewPersonal touch and pride!!
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewVery homely, comfortable feel and the hosts were friendly and thoughtful. Breakfast was delicious 😋
Nada
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewVery accommodating host who facilitated early check in. Wonderful breakfast. Quiet location but also proximal to bus station.
Reviewed: 24 January 2025 · Stayed in January 2025
Verified reviewLucy was fantastic helping us with a place to do laundry, rent gear for trekking and printing documents. Awesome.
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewHost charged my Visa card $1,041 It’s should have be $104 I could tell she noticed the mistake but she didn’t say anything to me So I checked my bank records and saw the mistake I asked her to cancel the transaction But she wouldn’t and she wanted to pay me in US dollars I was stuck with a large transaction fee Not a great experience I wouldn’t go back
Good afternoon Kent, there was indeed a mistake. When I realized it, all the money in cash was returned to you, the amount of $950, and you were even given $13 more that was not yours to compensate for my mistake. The cancellation of the transaction through the machine cannot be done, so I decided to return the money to you in cash. Apologies for the mistake, but it has been fixed. You are also responsible for verifying the amount you are paying once you press the accept button on the machine.
Good afternoon Kent, there was indeed a mistake. When I realized it, all the money in cash was returned to you, the amount of $950, and you were even given $13 more that was not yours to compensate for my mistake. The cancellation of the tr… Show more
Reviewed: 19 December 2024 · Stayed in December 2024
Verified reviewReviewed: 8 December 2024 · Stayed in December 2024
Verified reviewExcellent host, generous breakfast
Nil
Reviewed: 5 December 2024 · Stayed in November 2024
Verified reviewComfortable and close to Rodoviario. Breakfast included. Wonderful host!
Nothing
Reviewed: 26 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 November 2024 · Stayed in November 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewVery clean. Large rooms made it easy to pack up our hiking packs. Welcoming staff. Good value for the money. Easy walk from the bus station.
It was perfect.
Reviewed: 26 March 2024 · Stayed in January 2024
Verified reviewGreat property and breakfasts. V spacious nice rooms which are cleaned daily. Owner is super helpful and lovely. They also store bags for free while you’re doing the W or O Trek.
N/A
Reviewed: 4 March 2024 · Stayed in February 2024
Verified reviewWe stayed here before and after hiking the W and were able to leaved out luggage while we hike. The hotel is very clean and quiet and Lucy is a fabulous hostess. It’s very well located, can walk to the bus station and the center. The breakfast is great and we brought the protein bars with us in the hike.
Reviewed: 16 February 2024 · Stayed in January 2024
Verified reviewLucy is a wonderful host. The facilities were spacious and clean, the breakfast was delicious and plentiful, and the location was perfect--between the bus station and the busy tourist and commercial area. But Lucy was this hostal's best asset. She friendly, kind, and solicitous of our every need.