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Reviews of Amaru Hotel

Sotomayor 490, 1000000 Arica, Chile

#8 of 23 hotels in Arica

Guests' Choice

Review score

Based on 47 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.6

  • Location

    9.2

  • Facilities

    8.3

  • Staff

    9.1

  • Value for money

    8.6

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 27 July 2025

    7.0
    Good value, convenient location. Slightly noisy.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy at times from other guests/outside the hotel.

    Very confortable beds and incredible helpful staff!

    Stayed in July 2025

  • Reviewed: 7 July 2025

    8.0
    Good location, great welcome
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was generally clean but the remote control for the TV was the filthiest I've ever seen even after I tried to clean it. There was gunk embedded in it

    The best thing about the hotel was Jacqueline, the receptionist. Made me feel at home

    Stayed in July 2025

  • Reviewed: 9 June 2025

    9.0
    We liked the our stay with friendly staff and clean beds
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good honest down to earth hotel. Close to city enter and bus station

    Stayed in June 2025

  • Reviewed: 11 February 2025

    9.0
    A good place for a short stay
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    nothing all good

    It all was totally fine. The breakfast was good. The room was large and clean.

    Stayed in February 2025

  • Reviewed: 31 January 2025

    8.0
    Good location and clean but needs fans w no timer.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Room was very hot and the fan had a 1 hr timer so had to keep turning it back on at night.

    Clean and helpful staff.

    Stayed in January 2025

  • Reviewed: 30 January 2025

    8.0
    Friendly staff, spacious room, cheap.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower had very bad pressure and limited hot water.

    Great value for money, in a good location, the room was very spacious.

    Stayed in January 2025

  • Reviewed: 5 December 2024

    9.0
    Very good value!
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    Nothing.

    Extreme kindness of the receptionist Jacqueline made us stay here! Good location, good parking space for my big car. Cleanliness of room.

    Stayed in November 2024

  • Reviewed: 6 September 2024

    8.0
    Great location.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights

    No wifi in our room. Not the most comfortable beds. The place was a bit run down (but clean). A school class stay at the hotel one night during our stay. They ran around the hotel, shouting and slamming the doors all afternoon and late into the night without the staff intervened.

    Wonderful staff! Great location on a quiet street downtown with easy access on foot to all the sights. Excellent and plenty breakfast. Big secure parking area in connection with the hotel. Warm shower.

    Stayed in September 2024

  • Reviewed: 21 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The evening staff was welcoming and helpful. The room and bathroom were ample and very clean. Breakfast was basic but complete.

    Stayed in April 2024

  • Reviewed: 29 October 2023

    9.0
    Good experience staying here.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    The water of shower was weak, and it took a long time to turn hot. The door was a little stuck and it took some time to close it. Depending on the time, it could be a bit noisy at night.

    The staffs are very friendly and helpful. They helped us to locate the driver in whose car we left our backpack, and made suggestions on how to retrieve it.

    Stayed in October 2023

  • Reviewed: 13 August 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The wifi was amazing, the beds were comfortable , the host was really welcoming, the breakfast was delicious

    Stayed in August 2023

  • Reviewed: 19 June 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect

    Perfect

    Stayed in June 2025

  • Reviewed: 9 June 2025

    10
    Great comfortable value Stay
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Good location, very comfortable and quiet room, great value, close to the sea, very friendly smiley manager she made me feel very welcome after my long trip,

    Stayed in May 2025

  • Reviewed: 9 June 2025

    10
    Confortable and clean close to town center, value fot money
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    X

    Central, clean, easy to find, perfect staff, good breakfast, down to earth. Mr Jaime in the reception had so much knowledge to give you.

    Stayed in June 2025

  • Reviewed: 15 April 2025

    6.0
    Pleasant
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms certainly don’t look like on the photo.

    Stayed in April 2025

  • Reviewed: 11 March 2025

    10
    A good hotel with secure parking.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good Location, great secure parking for our motorbikes, air conditioning and hot water.

    Stayed in March 2025

  • Reviewed: 14 November 2024

    3.0
    Spend a little more and go somewhere else with better hospitality.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We arrived 30 minutes early and couldn’t check in until 3pm. Fair enough I guess but the lady wouldn’t even start the process. At 3pm on the dot we were allowed to hand over our passports for check in and we were then told that the room wasn’t ready. We waited an hour and were shown to the room, only to find the cleaning process hadn’t even begun! We waited another thirty minutes! On booking there were still rooms available and so there must have been another room they could have given us. We were in biking clothes and needed to shower and change before going out anywhere. We lost the whole afternoon waiting. Listing says sockets by the bed but there were no sockets anywhere near the beds. There were two the other side of the room. Balcony door didn’t lock. No control for the air con. They didn’t even give us the room we booked. We wanted a double room with two double beds as stated but we got a triple room. The bigger bed was very soft and not very comfortable. The smaller bed was a single. We’d booked two double beds. We were so tired by the time we got in the room and realised we hadn’t got what we booked that we couldn’t be bothered to go back to reception and argue to change it. Maybe the room we had booked would have been ready and we wouldn’t have had to wait almost two hours… 🤷🏻‍♀️ A really disappointing first night in Chile. We really had expected better with such good reviews. We had a reasonable discount through booking but kind of wish we’d spent a little more and gone somewhere better. We’ve been in hundreds of hotels in our 15 months of being on the road and this was by far the worst reception we’d had. Unfortunately it set the tone and tainted the rest of our visit (we had booked two nights). Second day at breakfast they had run out of boiled eggs. Breakfast had only started half an hour before we got there. The ladies were run off their feet serving a huge bus party and said they couldn’t boil any more but could do scrambled.

    The parking was good. Secure for our motorbikes. Breakfast was ok. There was hot water.

    Stayed in November 2024

  • Reviewed: 6 May 2024

    10
    It was fine.
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast a little, and the room lights.

    The location was really good! I expect for a better breakfast, but it was fine anyway!

    Stayed in May 2024

  • Reviewed: 18 August 2023

    10
    Comfortable Stay in the Center of Arica
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    The receptionist was great! She made sure that we got everything we needed. She explained since our check-in all the important information: time for breakfast, check-in, check-out, Wi-Fi connection, etc. My kids and I loved "breakfast." Everything they had for us to eat was nice and fresh.

    Stayed in August 2023

  • Reviewed: 14 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 6 nights

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: 25 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 14 April 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 6 March 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: 5 March 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

Showing 1 – 25

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