Nothing.

Everything went very well during our stay, especially the very friendly staff who welcomed us and served us with extreme warmth during our seven days. Other positive points: the breakfast provided by the accommodation (in partnership with May Cafetuyu) was excellent, with several savory and sweet options, and Leandro was very attentive in explaining and offering menu options. The location is great, two blocks from the main Bernardo O'Higgins Avenue. Furthermore, we were able to park our car in the parking lot inside the inn for greater security, the bed was comfortable, the bathroom was good, we had no problems with noise from neighboring rooms, and communication with the inn via WhatsApp and Booking was effective.

Stayed in August 2025

No elevator for those that need it.

This was such a unique and cozy place. Macarena made our stay very enjoyable. The bed was comfortable and I loved the vibe of the room. This was the best hot shower that I have had at a hotel anywhere in the world. The location is great-walking distance to many restaurants. The breakfast was delicious!

Stayed in June 2025

We loved our stay! The best breakfast to start your day! The homemade peanut butter, the honey, the fresh jams, juices, fruits, the “kuchen”, delicious! They provided gluten free bread for my husband that was fresh and delicious. The wooden walls of the room were so cozy, the decor trendy and tranquil, and very spacious. Our room had a view to the volcano Villarrica, which is always fun to wake up to that gorgeous site, only bummer that there is a hotel in that view too that is also very lit up at night. The bed (too soft) and pillow (too high) were not the most comfortable for me, but on the other hand, my husband slept through. :-) Jessica in the reception and Leandro at the restaurant were so willing to help us with some tips for our stay! Thank you to both! We recommend this stay and would definitely return!

Stayed in April 2025

A minor issue with the bathroom door, we stayed in the Odin suite, the bathroom sliding door didn't remain shut, it kept sliding back a bit. Perhaps the maintenance could look into it? A word of advice to travelers. It seems to be a general policy of the country to adjust the price of the rooms depending on the currency and/or card used for payment. The property did notify us of this, so we were able to find a solution but make sure to pay attention to such details to avoid misunderstandings.

Excellent view, excellent location, quiet, comfortable bed, very good staff. The breakfast was very good, it could offer a bid bigger selection of ham-cheeses but in general was very good.

Stayed in February 2025

A very minor point, signage at breakfast would have helped to explain what was what. Also it would have been helpful to have some written information around what was included in the extras, such as that wine was included with the hot tub.

The hotel is a peaceful oasis with a warm rustic feel, more like an alpine lodge than a city hotel. The staff were friendly and accommodating. Breakfast was ample and delicious. An evening in they rooftop hot tub was a glorious treat, watching the light of the sunset on the volcano.

Stayed in January 2025

Nothing

The pillows and bedding super comfortable. The breakfast was really good. Great variety. Free packed lunch with tours and early check out.

Stayed in January 2025

Beautifully designed, quirky hotel. Our bedroom had a small balcony and a great view of the volcano. Lovely breakfast and friendly staff. The hotel is a short walk to Pucon centre but is on a quiet street. Highly recommend.

Stayed in December 2024

Unique design, so peaceful, lovely staff

Stayed in December 2024

Great location within waking distance of all the bars, restaurants and shops of Pucón. The staff were really welcoming and were always on hand to help. The room was extremely comfortable with an amazing view of the volcano. The breakfast was perfect - a selection of fresh fruit, yoghurt, granola, toast and eggs

Stayed in November 2024

Didn't realize the hot tub would be fully booked so we weren't able to use it. Also, I told the front desk person the night before I left that I would be leaving at 7 am. She didn't mention the front door would be locked and no one around. Fortunately, I knew there was a back exit. But the gate to the driveway was locked. I had to pitch my suitcases over the fence then climb a tree to leap over.

Charming wood architecture and sunny breakfast room, room was well heated, comfortable beds, great view of the volcano.

Stayed in August 2024

Nothing apart from one small gripe that we wanted an early breakfast (7.30) on our second morning because we had to get a bus, but they could not accommodate this because of lack of staff. However they did provide a takeaway sandwich lunch instead.

Great location, fabulous rooftop views, great breakfast (at least for one morning), friendly and helpful staff.

Stayed in July 2024

nothing

The hotel has a beautiful ambiance with a fire always roaring in the common area, excellent breakfast, warm and helpful staff. we loved it.

Stayed in June 2024

Amazing staff, good location and lovely hotel. Everything was as advertised. Priscilla and the other staff were fantastic. Really helpful, polite and went above and beyond (e.g., preparing a breakfast the night before we left as we were leaving early).

Stayed in May 2024

You have to pay for use of the facilities (hot tub and sauna) which we have not experienced before as these are often included. Prices were opaque and not clarified even when we asked and we had to pay 35 dollars after using the hot tub which was unexpected and seemed very high. I think part of the problem was a miscommunication as we do not speak Spanish and none of the staff could speak English but no compromise was given which we would have appreciated. Would have been a 10 otherwise!

The hotel is beautiful with lovely clean and comfy rooms, each with a balcony (though our view out the back wasn’t great). There was lots of relaxing space around the hotel, inside and in the garden which we loved. The hotel felt very thoughtfully done. Great breakfast as well and nice staff!

Stayed in February 2024

It happened a few times that there was no hot water after 8pm. No WiFi in the breakfast room - but this was not a problem for us as we had bought Chilean SIM cards after the first breakfast.

Super friendly staff, absolutely delicious breakfast and wonderfully furnished with great surroundings. The location of the accommodation is great, just a few minutes walk to the city, at the same time it is very quiet at night. Parking available, but these may be occupied by non-hotel guests and you may have to park in the courtyard.

Stayed in February 2024

N/A

Very unique

Stayed in March 2024

From the website and the description on Booking I had thought that the roof top jacuzzi would be on and available for guests to use for free, but on our arrival it was cold and there was a fee for its use and they also needed a 5 hour booking beforehand in order to get it up to warmth. The sauna was also listed as on the property but it was also at an additional cost as a paid service. I would expect this for massages and also other tourist services, but I had honestly thought that the jacuzzi and sauna were included.

This place was an amazing and welcome retreat for resting up between work travel and some adventures on our time off. It is only a few blocks off from the action and business of downtown Pucon with its easily walkable streets, dining and night life. We also walked to the lake and along the shore from this location. The rooms were compact but very nice and they also offered exceptional reception services, community lounge areas, and parking, which was very convenient and comfortable. It was in all a very relaxing stay and a great deal for us while in Pucon.

Stayed in February 2024

Nothing.

This beautiful rustic place far exceeded expectations - I'm not sure that the photos do it justice. An eco lodge largely constructed of wood near the centre of Pucon with stunning views of Volcan Villaricca. We were lucky enough to have what must be the best room in the place with a balcony offering stunning views of the smoking volcano by day and by night, it was awae inspiring to sit on the balcony and watch the top of Villaricca glow red. The bed was huge and super comfy and there was a large area and dressing space as well as a fridge which was really useful. The bathroom was massive too with 'his and hers' sinks. The staff, particularly Christina, were a delight and so helpful with printing out our border crossing stuff for getting to Argentina (all 14 pages) and they also provided a packed lunch when we left early for our vlocano hike plus on the day we checked out with no extra charge. Breakfast was super too with a lovely selection of fruit, ham, cheese, pastries and the offer of eggs always. Many of the staff speak Engilsh and there are also alot of tours that you can organise from this retreat. There is car parking too. Aldea Naukana is located just minutes from the centre of Pucon, a buzzing town that we simply loved. The staff will recommend restaurants but the Peruvian Loratena which is just across the road is a must.

Stayed in January 2024

-

Looks exactly as in pictures plus you get a beautiful garden outside! The view to volcano is insane! Very friendly reception service.

Stayed in November 2023

Unique property with only a few rooms. Very comfortable and clean. The staff was really great. The breakfast was always good with a variety of options. The location was amazing! We had a great stay!

Stayed in January 2024

Breakfast was excellent; probably the best we had during three weeks of traveling in the area. Accommodation for one celiac in our party was excellent as well! The architecture of the building was unique as well as the indigenous artwork throughout. We had great views of Volcan Villarrica, and it was giving us a bit of a light show while we were there!

Stayed in December 2023

The only thing that we would have liked was for breakfast to stay open a little later, but that was only because we were staying out so late with the long days and 11pm sunsets! 8:30-10:30 is plenty long for most folks!

Absolutely beautiful accommodations for our trip to Pucon. Our room was clean, comfortable, and had an amazing view of the volcano. This hotel has perfect proximity to bars, restaurants and cafes. We were particularly grateful for the air conditioning and comfortable bed (and soft sheets!) after long, hot days. View of volcano is from our deck - which we sat on each night to watch the lava and smoke from the volcano. Absolutely incredible experience!

Stayed in January 2024

Nothing

Quiet, comfortable, good amenities, great service

Stayed in December 2023

Managing room temperature. Without control of the heater, the room was too warm for sleeping.

Natural setting, close enough to downtown to walk easily, but away from noise, lovely staff.

Stayed in December 2023