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Reviews of Hostal Alcázar

M. Balmaceda, 722, 6160000 Puerto Natales, Chile

#44 of 50 hotels in Puerto Natales

Guests' Choice

Review score

Based on 119 hostel reviews

8.1

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    8.6

  • Facilities

    7.8

  • Staff

    8.9

  • Value for money

    8.2

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 29 March 2025

    9.0
    Excellent value stay at either end W track Close to bus station
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location and attached restaurant

    Stayed in March 2025

  • Reviewed: 28 March 2025

    8.0
    A good spot
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The accommodation is a bit run down and tired

    Great location just on the edge of the busy centre, clean and comfortable rooms, friendly and helpful English speaking staff

    Stayed in March 2025

  • Reviewed: 7 March 2025

    8.0
    Good breakfast included in a reasonable price
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    It’s a little for from the centra but walkable in about 20 mins. One night I was exhausted and got an Uber for 2000 pesos

    Reviews state it is dated but it is clean, spacious, staff present should you need anything and a good breakfast. Breakfast consisted of fruit, yogurt, cereal, bread, cake, eggs and a selection of drinks. Good value for money in puerto Natales

    Stayed in March 2025

  • Reviewed: 3 March 2025

    8.0
    Solid stay with the necessities. Better cleaning perhaps needed.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was still hair here and there on the floor and in the shower which says it could be cleaned better. Other than that a solid stay.

    Close to the bus station. I needed a place at short notice and they had availability. Nice size room. Had everything I needed after 4 days hiking - bed and shower in a private room.

    Stayed in February 2025

  • Reviewed: 3 March 2025

    9.0
    Amazing breakfast and sweets
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    If breakfast starts at 6, the guests expect to see everything ready by then, not 6:20

    Amazing buffet breakfast, big clean bed and room space, hot shower, closed to the terminal

    Stayed in March 2025

  • Reviewed: 26 February 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The shower was a bit moldy and the towels could have been cleaner

    Good breakfast Nice dinner option Good location if you want to use the Bus Terminal that connects Puerto Natales to El Calafate/Punta Arenas/Torres del Paine/etc. Overall good value for money

    Stayed in February 2025

  • Reviewed: 21 February 2025

    7.0
    Clean and Comfortable
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    The room was clean and comfortable and the included breakfast was great.

    Stayed in February 2025

  • Reviewed: 17 February 2025

    7.0
    A simple stay with a very friendly staff.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    Walls are very thin - you can hear everything from the next room as well as corridors. The locking system of the room door was a bit shady as well, didn't feel comfortable with leaving my valuables in the room. The breakfast was nothing special - got some eggs and dry bread, very bad tea.

    Calm area, close to the bus station, very friendly, helpful and flexible staff! I got sick and evacuated from the Torres national park and spent my sick days here - the staff was very helpful and caring during this time, thanks a lot! There is a sweet little bakery in the same building. The staff there was very friendly and flexible as well - I ordered a custom smoothie for my sick days.

    Stayed in February 2025

  • Reviewed: 10 February 2025

    8.0
    Great when going trekking in national park
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It was a a little further out of town.

    Has an ok breakfast and the on site restaurant is useful. Staff were very friendly. Stayed a few nights so they kept our bags whilst hiking. Shower was good.

    Stayed in January 2025

  • Reviewed: 3 February 2025

    7.0
    Good hostel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Wifi can be patchy, no cooking own meals available at the hostel.

    Staff very good and the breakfast is amazing, the location is good.

    Stayed in February 2025

  • Reviewed: 22 January 2025

    9.0
    Superbly positioned
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    I can't think of anything.

    The location was superb. It is close to the bus station, which was necessary for us, and was only a 10 minute walk from the main shopping area of town. The staff were excellent: communicative, friendly, responsive to trying to meet our needs. Breakfast of fruit, yoghurt, scrambled eggs, bread and tea/coffee was an excellent fuel for the day. Allowing us to leave our bikes at the hostal while we went off for a few days was very handy.

    Stayed in January 2025

  • Reviewed: 15 January 2025

    8.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Shower was quite difficult to deal Thin walls Tiles on the floor are moving Breakfast - was tasty. However the idea of serving exact number of cheese/ham slices per person is outdated. Plus, would be nice to have normal cutlery - I had to eat scrambled eggs with plastic teaspoon.

    Close to bus terminal Cozy, as average

    Stayed in January 2025

  • Reviewed: 10 January 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    Breakfast was served at the adjacent bakery/ coffee shop. Americano coffee, scrambled eggs, ham and cheese and , some sweets just about every day.

    Stayed in January 2025

  • Reviewed: 31 December 2024

    8.0
    Convenient location and friendly staff
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Good location from bus stop, and not too far from shops (10 min walk). Friendly staff and good breakfast included

    Stayed in December 2024

  • Reviewed: 7 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Room was sometimes too hot, easy to hear showers in other rooms but we were so exhausted from hikes that it didn’t really affect our sleep! Bring eye masks as no blackout blinds!

    Close to main bus terminal so easy to get buses to Torres del Paine and El Calafate

    Stayed in December 2024

  • Reviewed: 27 November 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    No soap holders in the shower area.

    Basic but clean room, great location for taking the bus to Torres del Paine, very helpful people!

    Stayed in November 2024

  • Reviewed: 9 April 2024

    8.0
    Warm-hearted location, close to bus terminal
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It can be noisy in the early morning, hearing people leave as well as in the evening from the restaurant. Just to be aware, but nothing bad that bothered us. Breakfast is very basic, rather fair.

    Friendly and warm-hearted accommodation in close walking distance from Puerto Natales bistro terminal. Ideal if you head for trips with early departure dates. Good-value-for money. Warm, clean and nice shower pressure (ideal after a long hiking trip). Basic breakfast included as well as a restaurant and bakery that offers additional food and drinks. If you book a second stay (e.g. prior and after the Torres del Peine national park) they offer free storage of of your luggage.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    7.0
    I did think the distance from bus station to hostal is great and the bed is big, comfortable.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The bathroom only have simple soap and shampoo( on floor), when the leg is so painful the shampoo on the floor make you a bit difficult.

    the best location after the whole day walk in National Park, it just few steps away from bus station. And the staff is so nice to help and i could just put my bags there for the day I was stay inside of park.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Shampoo and body wash are not provided.

    The location is really near the bus station

    Stayed in March 2024

  • Reviewed: 29 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    You can hear rooms next door

    Walking distance to bus station to Torres del Paine National Park They served breakfast really early

    Stayed in March 2024

  • Reviewed: 11 February 2024

    8.0
    Lovely staff and great start to Patagonia adventures
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely staff, easy access and a very fair price. + Perfectly close to the buss stop to head out to Patagonia. Would recommend

    Stayed in February 2024

  • Reviewed: 1 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was noisy with people in the restaurant and other guests coming/going late at night and early in the morning.

    Convenient location for the bus station, decent breakfast and good value for money.

    Stayed in January 2024

  • Reviewed: 22 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast could improve.

    Restaurant inside.

    Stayed in January 2024

  • Reviewed: 20 January 2024

    9.0
    Nice hostel
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very friendly staff, always helpful if you have a problem or question. Private room with bathroom was good, didn’t miss anything. Location is close to the busstation and 15 minute walk from the centrum. Had a lovely stay!

    Stayed in January 2024

Showing 1 – 25

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