The address is on main drag but the entrance is on a side street. It used to be on the main drag. It took me 2 full circles and asking 3 people there where the hotel was. But again the hotel compensated for all our troubles.

The room was great, big and well equpped. The location was not the best since it was on a busy, somewhat rundown downtown area but easy walk to everywhere. But amenities surpassed all of those smaller deficiencies outside the perimeter of the hotel. The breafast was also superb.

Stayed in January 2025

There's a very steep ramp within the hotel carpark. Motorcyclists might find it challenging!

Clean & comfortable.

Stayed in November 2024

Just a remark, the hotel can't help it. The entrance of the parking is closed, so first go to reception, they accompany to reopen the entrance. Very narrow and then a steep!! Stretch down to the garage floor. And of course steep up to get out. And a phone to call reception to open the gate. Security reasons,I understand.

We arrived way too early,but could park the car( very important in the whole of Chili) and leave the luggage. At 14 we had the room instead of the regular 15.30. very nice room too. The hotel is very well kept, same for the room everything 100% ok. Breakfast was abundant, couldn't be better. So very very pleased . Location is very convenient. A GPS sat nav is needed because of one direction streets .

Stayed in November 2024

Located in a great location for tourists near the witches market. Clean and nice courtyard.

Stayed in August 2024

a later checkout and earlier check in

good breakfast, very kind hospitable breakfast staff

Stayed in July 2024

Great experience overall

Stayed in March 2024

The breakfast was very basic for anyone who eats meat. For a vegetarian or vegan = only fruit. There wasn’t even vegetal milk, or anything to put on bread except meat or cheese, not even for example some veggies.

The staff was very friendly.

Stayed in February 2024

Lovely hotel with a fantastic greenery entrance. Very clean, comfortable and staff friendly and welcoming, would definitely recommend

Stayed in January 2024

I arrived after a night flight in the morning. Room was ready at 9 a.m. and they even let me have breakfast!

Stayed in January 2024

the women who work at the breakfast buffet were courteous and very helpful. The location is excellent for exploring the city core and having access to different restaurants. And the magical corridor of greenery in the core of a cement city gives an exceptional welcome to each gueat

Stayed in December 2023

hotel antiguo, falta mantencion

Stayed in November 2023

A bit worn.

Good location in downtown, good breakfast, decent wifi

Stayed in September 2023

Good location

Stayed in August 2023

The hotel staff were impressively friendly and helpful, and the room was very large and well maintained. The hotel is centrally located in the immediate vicinity of Plaza de la Independencia and the adjacent pedestrian zone. I can highly recommend the hotel and would book it again anytime.

Stayed in August 2025

Good

Stayed in April 2025

The ramp of the parking garage is very steep with limited space. But I made it out.

Great hotel, as hotels should be like. Really enjoyed my stay here. Clean spacious rooms with comfortable beds. They have thought about everything you need. Friendly staff and good housekeeping. Good breakfast and free parking included.

Stayed in March 2025

The plug in the wall exploded when I tried to unplug the lamp. I was only in the room 1 minute. It had a large flash and loud noise. The room STINKS. It was revolting, it is never cleaned. There is dust everywhere and mould on the curtains. This is the worst hotel I have ever seen and they do not care. Many comments say the same, that it is not clean and there is a smell, and what have they done? Nothing Look at the view from the room….. The older man from the reception went to check the room and said everything was fine with the room, that there were no problems….he is deluded as it should be illegal to allow people to spend money here

Nothing, we got a refund and left immediately

Stayed in March 2025

Cama king súper confortable

Stayed in February 2025

Smells and no AC

Location

Stayed in January 2025

Breakfast is quite poor. Few options, few pastries looking a little overripe. The same for omelets in little pot, looking not fresh. Aircon. There's no air conditioner in hotel. We're not talking about a 60 USD/night hotel. Pillows quite tough and thick. Finally, the hotel looks a bit empty. No restaurant for dinner if you need, and the access to the rooms are far from the reception. Internet!!! Internet is really, really poor. It doesn't work. Meeting? Forget it. Barely update your e-mail inbox.

Great location if you want to stay in downtown. Close to mall, where there's a gym and waking distance from good plenty of restaurants. Staff was very proactive bringing me a fan, once hotel there's no aircon. Being fair, room is spacious and good enough.

Stayed in January 2025

Outdated property. The breakfast was really poor- lots of highly processed stuff and high sugar, a few grains and fruit for cereal but the rest was very cheap and poor quality. Wish the blankets had covers as it’s not appetizing sleeping in a hotel bed with uncovered blankets. The windows to our room did not lock and they led to a passageway that anyone could access, so our belongings were not secure. The fridge in our suite was plugged in but would not get cold and the staff were not interested in fixing it, which was a problem for us as one of our children had an allergy and needed special milk refrigerated. Also the breakfast area is right above the garage and smells really strongly of fumes.

Location is good. Reasonably clean.

Stayed in December 2024

The bathroom sink was plugged and had to ask to unplug it. Also, we asked the front staff to book a taxi and she booked a private car rather than a taxi when we were leaving the hotel. This was very disappointing.

The staff was friendly and helpful.

Stayed in December 2024

Quite simple

Stayed in December 2024

There was a musty smell in the hallway, but not in our room.

The room was comfortable for one night. The breakfast was delicious with lots of variety . The location was convenient to restaurants and close to the Concepcion Temple, which is why we visited the city!

Stayed in August 2024