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Reviews of Zak Neuhausen

Zentralstrasse 41, 8212 Neuhausen am Rheinfall, Switzerland

#4 of 6 hotels in Neuhausen am Rheinfall

Guests' Choice

Review score

Based on 81 hostel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.6

  • Location

    8.7

  • Facilities

    7.1

  • Staff

    8.8

  • Value for money

    7.3

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 11 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was no lift so we had to ask the staff to help carry our suitcases up to the second floor. There was no help carrying them down the next morning. There was loud music coming from the bar below until after midnight. At 9 am we had a knock on the door to remind us check out was 9 am.

    The staff was very helpful and friendly. Everything was clean and tidy . We also appreciated the welcome drink on arrival

    Stayed in July 2025

  • Reviewed: 22 October 2024

    8.0
    Great Location
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Price is a little high, and staff speak German only.

    Friendly down to earth owner and staff. Conveniently located to grocery, train station, and the falls.

    Stayed in September 2024

  • Reviewed: 7 September 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Simple but clean, friendly and flexible Staff.

    Stayed in September 2024

  • Reviewed: 25 June 2024

    6.0
    Good for a one night stay
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff really make this place, as they were very friendly and couldn’t do enough for us. Bar right down stairs so don’t need to go far for a pint.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    8.0
    It was really good
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I like much

    Everything was good

    Stayed in June 2024

  • Reviewed: 5 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Little noise as it's on road

    Location

    Stayed in October 2023

  • Reviewed: 15 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    very nice old building, testy kichen

    Stayed in September 2023

  • Reviewed: 15 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Quite noisy late at night from street noise. For the price would have liked more facilities eg a kettle would have been great

    Location

    Stayed in October 2023

  • Reviewed: 2 October 2023

    8.0
    Irene runs a wonderful place that is clean, comfortable and in a great location.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some members of my group had some mobility challenges and the stairs were very hard for them (but it is only three levels). I loved that the bathtubs were so deep—but for short people with bad knees—the tub was too difficult to get in and out. If you have no difficulties with stairs or mobility challenges I recommend a different option)

    The rooms were quiet and so clean! Great location for going to see the falls and restaurants were so close. The staff was great—Irene was so gracious and wonderful to work with—it’s clear that she has a passion for making it a wonderful experience for travelers!

    Stayed in September 2023

  • Reviewed: 1 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The smoking in the bar and outside of the bar. Even though there was no smoking in the hotel the smell was pretty strong in the hallway and up to the stairs.

    German was the main language but they tried hard to speak English. Location was great only a short distance to the falls.and the bus stopped across the street. Supermarket was a 5 minute walk away. We found it easy to get around.

    Stayed in September 2023

  • Reviewed: 9 August 2023

    7.0
    Two many people in the pop at ground floor smoked
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No elevator

    Friendly staff Welcome drink

    Stayed in August 2023

  • Reviewed: 16 July 2023

    6.0
    nice place to be - not more
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    We could not have breakfast because there is no gluten free option (I received a refund - which is greatly appreciated). The room is nice but the curtain was torn and without the option of darkening. The TV was connected by electrical cables on the floor. And we had to move the refrigerator to the nearest electricity point. There is no elevator to the room.

    the location - not far from the waterfall walking by foot. There is a free public parking space for the night in the other side of the road.

    Stayed in June 2023

  • Reviewed: 9 July 2023

    8.0
    Fulfilled its purpose. Might even go again if I have to, but chose it due to the price.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    The rooms are officially non-smoker, but the restaurant below is very much smoky, as it is for smokers, and the smell finds its way through the staircase. It is bad that one cannot book and secure a parking in advance; and the parking as such required skills to ''shoehoorn'' any serious car. Window was toward the parking; and the place may get hot in real summer.

    Very large room with room with abundant and large storage facilities and very little fridge and small bathroom. It is in Switzerland, of course, and Switzerland is very, very expensive, and so, when compared to othher locations, this one was expensive, too, but when compared to Switzerland, it was at the lower end of the range. The looks of the place weren't truely splendid, but everything fulfilled its purpose.

    Stayed in June 2023

  • Reviewed: 29 March 2023

    7.0
    good but beware of the smokers in the restaurant lounge
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    the lounge area is a bar and smokers are allowed - not nice for non smokers

    as described - clean and respectable

    Stayed in March 2023

  • Reviewed: 13 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    When we booked this hotel, we didn't know it was a backpackers hotel!

    Amazing atmosphere in the bar :))

    Stayed in September 2022

  • Reviewed: 7 September 2022

    8.0
    noting
    • Business trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Personal sehr nett

    more clean

    Stayed in September 2022

  • Reviewed: 30 June 2025

    5.0
    Good location of hotel but must take care of other room facilities compare to the prices.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    room paint smell are coming and the room temperature are higher in June month. Must have ac or any table fan.

    parking are good and location of hotel are wonderful.

    Stayed in June 2025

  • Reviewed: 28 June 2025

    1.0
    Price-quality ratio poor
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    This place has check-out time 9:00, which is very strange. We accidentally had booked just one person and ended up paying more than 20€ extra compared to normal two person price on booking. Room was also very hot without any a/c nor even cross-draught possibility. When window had to be open there was much noise from church just few tens of meters away ringing bells all night long. Price-quality ratio was extremely poor.

    Not much

    Stayed in June 2025

  • Reviewed: 22 June 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    N_A

    N/a

    Stayed in June 2025

  • Reviewed: 29 May 2025

    3.0
    I wouldn’t recommend.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Loud pub underneath, smell of smoke everywhere, awful beds. I booked a private double room and it wasn’t worth the money at all even if it is in Switzerland. I’d recommend to pay a little bit extra and get a hotel.

    Was an easy walk to Rheinfall

    Stayed in May 2025

  • Reviewed: 19 May 2025

    9.0
    But for a night stay… pretty good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nighttime little noisy because of nightlife however I was quite tired after too much walking or hiking. No lift. The lobby stinked smoking smell.

    Lot of restaurants around and very nearby and walkable to station and Rheinfalls, complimentary drinks and friendly staffs tried to speak in English. Spacious room and nice shower.

    Stayed in May 2025

  • Reviewed: 1 March 2025

    9.0
    Very nice
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I can’t fault it. It wasn’t the Ritz or fancy but for the price it was great.

    The location was great for the train station and Rhine fall and some beautiful trails along the river. The room was bright and cheerful spotlessly clean. For the price I’d definitely stay again. The staff were super friendly too.

    Stayed in February 2025

  • Reviewed: 22 February 2025

    10
    Amazing place to stay, at an amazing location
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing, it was great.

    Had a fantastic stay! The staff was incredibly friendly, and the cozy smoking bar downstairs made for a great place to relax. The hotel's no-smoking policy was well-enforced, ensuring fresh, clean rooms with no trace of smoke. The beds were comfortable, and the room had everything needed for a pleasant stay. Overall, a great experience—would definitely recommend!

    Stayed in February 2025

  • Reviewed: 12 February 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great quality for price. Clean, friendly owner and location 10m from bus stop with convenience stores close-by and lively bar

    Stayed in February 2025

Showing 1 – 25

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