Nothing to complain really.

Very nice friendly hotel, staff was amazing and extremely friendly, breakfast on the terrace delicious. Views fantastic. Railroad in front was not a problem at all. Beds extremely comforstable. Pity we spent little time in the hotel as were mostly at sports event in Gstaad

Stayed in July 2025

During summer rooms are super hot. We were there during summer and the rooms didn't have airconditioning. As a result we found it difficult to sleep. In saying that, we reported this to the staff and they organised standing fan for us. It helped but airconditioning would have been better.

The staff was super friendly and always accommodating. I can't call out a single staff member as every single one was amazing. The facilities were also really great

Stayed in July 2025

We loved it!

One of our favorite hotels to stay in Switzerland!

Stayed in June 2025

The rooms were comfortable and well-appointed, the spa was wonderful and the staff could not do enough for you. Nothing was too much trouble and everyone was friendly and helpful. The food and service was amazing.

Stayed in May 2025

Nice comfortable rooms, excellent breakfast buffet and very nice afternoon cakes and evening dinners! The spa area is very nice and varied

Stayed in April 2025

Ideally. I do like coffee-making facilities in the room and at least for my room, there were none. Also, the option of firmer pillows.

One of the best hotels I have stayed in and the prices are value for money. The customer focus of the staff is outstanding - compliments to the management for their hiring and training. An all-round excellent hotel. Spa/sauna facilities are very good indeed, and for once, there is a hotel gym that is a real gym - way above the average for even high-end hotels. I enjoyed my stay a great deal and will be coming back after this experience.

Stayed in April 2025

It's rare, but I don't see what can be much improved...

Everything: meals, wellness center and excursions all included (even quality backpack and walking sticks)

Stayed in April 2025

Fabulous spa! Lovely afternoon cake and evening meal.

Stayed in February 2025

Checked out took a long time with some uncleared bills. Should have at least let customers know beforehand that some drinks or services would incur additional charges.

Easy to find, carpark available across the road. Clean and good facilities available for adults and children.

Stayed in February 2025

Everything, the service, installations, the spa area, restaurant and room…..just gorgeous.

Stayed in December 2024

In the sauna area, it seems to be mandatory for guests to be naked. Unfortunately, this was not clearly mentioned in the hotel information or on the website. I was confronted by other guests who shouted at me because I chose not to undress completely. This was a very unpleasant and distressing experience. As a paying guest, I believe I should be able to enjoy the facilities like everyone else, regardless of personal beliefs or cultural differences. The hotel should either make this policy optional (allowing swimsuits) or clearly state on their website that nudity is required in the sauna. Guests should be informed in advance, especially if their beliefs or personal boundaries prevent them from being naked in front of others. This experience ruined the relaxation and enjoyment I had expected after traveling from another country. The behavior of some of the other guests was rude, unpleasant, and unacceptable. I would not recommend this hotel to anyone who is uncomfortable with mandatory nudity or who values a respectful, inclusive environment.

The location, hotel staff, sauna facilities, pool, room, and breakfast were amazing. This was my third time staying at this hotel, and I was initially very happy with my experience. However, there was a situation that made me extremely uncomfortable, and I believe it should be addressed.

Stayed in January 2025

Nothing

Super lux but worth the price! Facilities were great, loved the rooms and treated fantastically. Food was out of this world too.

Stayed in January 2025

I think guests should be told about how noisy street-facing rooms are. The hotel could also make an investment in thicker windows. Also, I know Europeans are quite liberal about nudity, but the obligation to use parts of the spa without any clothing made me very uncomfortable. It is really not fun to see so many strangers parading around in the nude. Finally, some of the servers in the restaurant could try a bit more to smile and be more flexible. The ones I dealt with were amazing, but one day I tried to switch tables to eat with a couple I had met at the hotel (the people assigned to that table had already eaten and left), and I was not treated kindly. I think it was a Swiss thing, where flexibility may not be common. These are not dealbreakers but can move the experience from great to greatest.

Service was excellent. Everyone was super accommodating and friendly. The spa was fantastic. The food was also quite good. I had not been so relaxed in ages! I felt the treatment was personalized and very oriented to detail.

Stayed in December 2024

Our stay at the hotel was exceeding all our expectations! It was truly wonderful! The staff was incredibly friendly and we felt immediately welcome and at home. The Spa area is divine, the food absolutely fabulous and the rooms comfortable. We will definitely come back! Thank you for such a warm welcome!

Stayed in December 2024

It’s not very easy to navigate through the hotel, elevators don’t all go to same place. Few times the room card didn’t work and we had to recharge it. One maybe point the would be nice to implement is rotation of clients to the restaurant rooms as the menue is the same, this will allow clients to visit multiple rooms while their stay :) But these are just areas to be rated over excellent :) because definitely we will be so happy to visit again

very friendly staff, you feel like a family atmosphere the restaurant staff in specific are amazing and pay attention to details The concept of restaurant rooms is innovative. location of hotel is amazing, rooms are clean and comfortable and staff comes multiple times in the day to ensure room is always tidy Loved also the bar and live music band It was my husband birthday and I couldn’t imagine it better, thank you very much to all staff :)

Stayed in November 2024

The place is really beautiful and clean. It really created a relaxing environment which is what we were looking for. We got upgraded to a Junior suite a really nice surprise.

Stayed in November 2024

Maybe my room was a little small but there was everything I needed except for an iron - when I called reception to ask, they said that there is a charge

The staff were super nice and helpful The views around the hotel were breathtaking It was so peaceful and relaxing....the only (not so annoying noise) were the sound of cow bells 🐄 You certainly would never go hungry here if you choose the half board option either and the food was delicious In the evening I went to the bar for a drink and ended up dancing the night away with other guests to the musician playing a great range of music - we had a great time🍸

Stayed in September 2024

No air con in the rooms during summer made it very warm to sleep

Beautiful property with great facilities

Stayed in July 2024

Spa and food

Stayed in August 2024

nothing

clean

Stayed in July 2024

Amazing service Amazing people Amazing hotel

Stayed in June 2024

Everything) The staff,food and facilities) Wow

Stayed in June 2024

Excellent

Excellent

Stayed in April 2024

-

The suite room was amazing , the pool was wonderful

Stayed in April 2024