Opiniones del VISIONAPARTMENTS Lugano - contactless check-in

Dear Pablo Cesar, Thank you for your great review. We're glad you enjoyed the central location, easy access with the code system, and the cleanliness and modern feel of the apartment. It's also nice to hear that you appreciated the laundry facilities and proximity to the park and transport options. We appreciate your feedback regarding the kitchen equipment. We'll review the inventory and consider adding larger cooking pots to better support guest needs. If you have any additional suggestions, feel free to contact us at: guestreviews@visionapartments.com. Best regards, VISIONAPARTMENTS

Dear Pablo Cesar, Thank you for your great review. We're glad you enjoyed the central location, easy access with the code system, and the cleanliness and modern feel of the apartment. It's also nice to hear that you appreciated the… Mostrar más

Dear Cintia, Thank you for your wonderful review! We're happy to hear you enjoyed the fantastic location next to Ciani Park and the lake—an ideal setting for a summer stay. We did notice your lower rating for cleanliness and apologize if it didn’t meet your expectations. We take this seriously and will follow up with our team to ensure we maintain high standards. If you’d like to share more details or suggestions, we’d love to hear from you at: guestreviews@visionapartments.com. Best regards, VISIONAPARTMENTS

Dear Cintia, Thank you for your wonderful review! We're happy to hear you enjoyed the fantastic location next to Ciani Park and the lake—an ideal setting for a summer stay. We did notice your lower rating for cleanliness and apologize… Mostrar más

Here’s a warm and appreciative response for Mae’s review: --- Dear Mae, Thank you for your kind words and recommendation! We’re delighted to hear you felt comfortable and enjoyed your stay. We appreciate your feedback about the curtain and will look into ways to improve the room’s blackout options for better rest. We look forward to welcoming you, your family, and friends again soon! Best regards, VISIONAPARTMENTS

Here’s a warm and appreciative response for Mae’s review: --- Dear Mae, Thank you for your kind words and recommendation! We’re delighted to hear you felt comfortable and enjoyed your stay. We appreciate your feedback about the curtain … Mostrar más

Dear Staiff, Thank you for your wonderful feedback. We’re delighted to hear you enjoyed the modern building, interior design, and comfortable bed. We appreciate your understanding regarding the absence of on-site reception — we strive to provide prompt assistance remotely to ensure a smooth stay. Your comment about the room size is noted, and we hope to welcome you back soon for another excellent experience. Best regards, VISIONAPARTMENTS

Dear Staiff, Thank you for your wonderful feedback. We’re delighted to hear you enjoyed the modern building, interior design, and comfortable bed. We appreciate your understanding regarding the absence of on-site reception — we strive to … Mostrar más

Dear Michael Alexander, Thank you for your wonderful review and perfect scores! We're happy to hear you enjoyed the peaceful location near the lake, the convenient transport links, and especially the comfort of the beds. We appreciate your note about the room size and will keep it in mind as we continue to improve our guest experience. We hope to welcome you again soon! Best regards, VISIONAPARTMENTS

Dear Michael Alexander, Thank you for your wonderful review and perfect scores! We're happy to hear you enjoyed the peaceful location near the lake, the convenient transport links, and especially the comfort of the beds. We appreciate … Mostrar más

Dear Gonzalo, Thank you for your excellent review and perfect scores! We're glad to hear you enjoyed the accommodation and found the bed especially comfortable. We look forward to welcoming you again soon! Best regards, VISIONAPARTMENTS

Dear Gonzalo, Thank you for your excellent review and perfect scores! We're glad to hear you enjoyed the accommodation and found the bed especially comfortable. We look forward to welcoming you again soon! Best regards, VISIONAPARTMEN… Mostrar más

Dear Sonia, Thank you for your kind words and for highlighting the cozy atmosphere and excellent location of our apartment. We’re also glad to see you rated cleanliness so highly. We appreciate your feedback regarding the mattress. Comfort preferences can vary, but your comment helps us evaluate possible improvements for future guests. If you have further suggestions or specific concerns, feel free to write to us at guestreviews@visionapartments.com — we’d love to hear more. Best regards, VISIONAPARTMENTS

Dear Sonia, Thank you for your kind words and for highlighting the cozy atmosphere and excellent location of our apartment. We’re also glad to see you rated cleanliness so highly. We appreciate your feedback regarding the mattress. Comfor… Mostrar más

Dear Irene, Thank you for your feedback. We're glad to hear that you enjoyed the views, terrace, and the overall atmosphere of the apartment. We sincerely apologize for the cleanliness issue you encountered and for the noise disturbances. This is certainly not the experience we want for our guests, and we will address these concerns with our team to ensure such issues do not occur in the future. If you have any further suggestions or concerns, please feel free to reach out to us at guestreviews@visionapartments.com. Best regards, VISIONAPARTMENTS

Dear Irene, Thank you for your feedback. We're glad to hear that you enjoyed the views, terrace, and the overall atmosphere of the apartment. We sincerely apologize for the cleanliness issue you encountered and for the noise disturban… Mostrar más

Dear Carlos, Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the cleanliness, modern amenities, and great location of the apartment. We apologize for the lack of on-site reception. While we do not have staff on-site, we ensure that our customer service team is always available to assist with any needs you may have. Please feel free to reach out to us at guestreviews@visionapartments.com for any future assistance. We hope to welcome you back soon! Best regards, VISIONAPARTMENTS

Dear Carlos, Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the cleanliness, modern amenities, and great location of the apartment. We apologize for the lack of on-site reception. While we do not have staff… Mostrar más

Dear Fabian, Thank you for your wonderful feedback! We are so glad to hear that you were satisfied with the compliance to schedules and the facilities during your stay. We truly appreciate your kind words and hope to welcome you back in the future. If you have any further comments or need assistance, feel free to reach out to us at guestreviews@visionapartments.com. Best regards, VISIONAPARTMENTS

Dear Fabian, Thank you for your wonderful feedback! We are so glad to hear that you were satisfied with the compliance to schedules and the facilities during your stay. We truly appreciate your kind words and hope to welcome you back in t… Mostrar más

Dear Miguel Angel, Thank you for sharing your feedback. We're pleased to hear that you appreciated the location and cleanliness of the apartment. We are truly sorry to hear about the issue with the toilet and the unfortunate health concern your wife experienced. This is a serious matter, and we sincerely apologize for the inconvenience it caused. We will address this issue immediately to ensure that all our rooms are fully equipped and meet hygiene standards. If you have any further concerns or suggestions, please don’t hesitate to reach out to us at guestreviews@visionapartments.com. We truly value your feedback and hope to provide a better experience on your next visit. Best regards, VISIONAPARTMENTS

Dear Miguel Angel, Thank you for sharing your feedback. We're pleased to hear that you appreciated the location and cleanliness of the apartment. We are truly sorry to hear about the issue with the toilet and the unfortunate health co… Mostrar más

Dear Adrian, Thank you for sharing your experience with us. We’re glad to hear that you enjoyed the location, cleanliness, and overall stay in the apartments. We sincerely apologize for the inconvenience you experienced with the check-in process and the issues with the entry codes. We understand how frustrating this must have been, especially when managing multiple apartments, and we appreciate your patience in resolving the situation. We will certainly review and improve our check-in procedures to make the process smoother, especially for those who may find it challenging to navigate the automatic system. We also take your suggestion regarding multilingual support into consideration and will work on ensuring more language options for our guests in the future. If you have any further suggestions or concerns, please don’t hesitate to reach out to us at guestreviews@visionapartments.com. We hope to welcome you back for a more seamless experience. Best regards, VISIONAPARTMENTS

Dear Adrian, Thank you for sharing your experience with us. We’re glad to hear that you enjoyed the location, cleanliness, and overall stay in the apartments. We sincerely apologize for the inconvenience you experienced with the check-in … Mostrar más

Dear Lorena, Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your group had a comfortable and enjoyable stay. It's fantastic to know that you appreciated the design, cleanliness, and location of the apartments. We look forward to welcoming you again for another great experience! Best regards, VISIONAPARTMENTS

Dear Lorena, Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your group had a comfortable and enjoyable stay. It's fantastic to know that you appreciated the design, cleanliness, and location of the a… Mostrar más

Dear Su Lampa, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent stay at VISIONAPARTMENTS Lugano and that you found the space safe, comfortable, and modern. We're also delighted that you enjoyed the bed and shower. We look forward to welcoming you back on your next visit! Best regards, VISIONAPARTMENTS

Dear Su Lampa, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent stay at VISIONAPARTMENTS Lugano and that you found the space safe, comfortable, and modern. We're also delighted that yo… Mostrar más

Dear Matilde Belen, Thank you for your kind words. We’re glad you enjoyed the fantastic location by the lake and found the apartment clean and well-equipped. We’re sorry if the strict check-out timing felt rushed — that’s certainly not the experience we want to leave our guests with. We’ll review how we handle check-outs to ensure a smoother and more welcoming departure in the future. We’d love to welcome you back again soon! Best regards, VISIONAPARTMENTS

Dear Matilde Belen, Thank you for your kind words. We’re glad you enjoyed the fantastic location by the lake and found the apartment clean and well-equipped. We’re sorry if the strict check-out timing felt rushed — that’s certainly not th… Mostrar más