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Great central location with restaurants and sights nearby. The room was clean and the staff answered all my questions quite quickly via email or phone. The self pickup of the key via safety box worked out well. I particularly liked the accommodation I stayed in, which was a former church building and quite a unique and charming place with a great view and lots of windows and light. The rooms were spacious and the bathroom new and clean. I only had to get used to the church bells ringing at 6 am.

Stayed in August 2025

Complete lack of effective communication before we arrived - we were told we would be staying in an annex and that as many of staff had left as hotel would be closing at end of September there would be no actual staff on reception on certain days. In fact there was a member of staff on reception desk when we checked in and we were allocated a room in main hotel building

Breakfast excellent- plenty of choice. Room excellent.

Stayed in August 2025

Nobody there until 4pm so if you arrive earlier make sure you have a 2 franc coin for the lockers. You can’t adjust the aircon.

Nice historic building, great location.

Stayed in August 2025

Rooms were not particularly big - narrow stairs and small lift means it's a bit tight if you have a lot of luggage. Limited luggage storage space too.

Really good location, right on the square next to the abbey and the old town. Took about 10 mins to walk from the train station. We stayed here on two separate occasions while in St Gallen - the first time we were in the main building, the second time we were in the annex building, but both are quite close to each other. There was also the option to self-check in if we were arriving later than the specified check-in time, which we did once. But that meant having to swipe on an internet page to open the front door & room remotely - useful or not, depending on your perspective!

Stayed in July 2025

Only that the reception is one flight of stairs up but that's it - there is absolutely nothing to fault in this place cos everything about it is great.

EVERYTHING!!! 😍

Stayed in August 2025

Huge room, great location, and lockers for storing luggage.

Stayed in July 2025

Check inn through the <tablet system> was finally impossible and the front desk lady did it manualy (thank you but we have to cut many of the electronic-bulshit that makes our lives finally much worse!!!) The price was too high but considering that the place is in the center and we are talking about Switzerland i guess its ok.

Excellent position in the <old town> and very close (150m) to the underground parking on the <Oberer Graben> street. Very helpfull and polite staff. Big and very cleen rooms and baths

Stayed in July 2025

Nothing

Excellent all round - location, staff, rooms and comfort!

Stayed in July 2025

Nothing- all was so good.

My room was just amazing! So large, all the normal facilities & spotless.

Stayed in July 2025

Nothing.

Lovely property - clean apartment, bigger than expected, excellent value for money, with great kitchen facilities. Toilet was separate to the shower which was ideal for the bigger group. Excellent location in the centre of the old town.

Stayed in July 2025

I booked 3 rooms for myself and 2 daughters and their partners. My daughter’s rooms were a good size but ours (304) was small with a sink in the room and a very small shower. No tea and coffee facilities in the room but we just thought on the way home that perhaps we were allowed to use the facilities at the end of the corridor but nobody informed us of them?

The location was excellent. The rooms were clean and adequately equipped.

Stayed in July 2025

Nothing

The hotel, location and staff were brilliant. Very spacious and comfortable room (308). Location is perfect. Very close to the Cathedral and Library. Lots of lovely restaurants.

Stayed in July 2025

Couldn’t check in until 4pm which we consider late

Great property very quirky room really comfortable and clean

Stayed in July 2025

I loved everything!

The studio was spotless, well equipped, in a really good location from where I could navigate the town and what it had to offer. The staff on reception were extremely helpful and went out of their way to be welcoming. I met the cleaners one morning who were super kind.

Stayed in July 2025

Clean, central, beautiful surroundings, nice staff, comfortable room.

Stayed in July 2025

Beautiful and olde world.

Stayed in June 2025

No air con in the summer.

Location was excellent. Decent property size.

Stayed in June 2025

Clean, excellent location. Very convenient.

Stayed in June 2025

All fine

Location for the old town was great and facilities were small but pleasant

Stayed in June 2025

The breakfast was delicious. The room was in the old building of the hotel and felt like being in a fairy tale. Very good shower and quite roomy bathroom. Location was great, within the old town, near the Cathedral and Monastery library.

Stayed in April 2025

Feather pillows.

Great location. Good sized room.

Stayed in May 2025

On one night it was rather noisy from revellers in street below my window.

Great central location. Room clean and comfortable. Staff helpful. Coffee facilities good though area very small with limited seating. If I return to St Gallen would definitely stay at this hotel again.

Stayed in May 2025

Nothing!

Very central. Clean. Comfortable

Stayed in May 2025

Just a note that to leave your bags they need to fit in a locker and you need a 2CHF coin to operate it and take the key. Not a problem for me …I just went to the cafe in the square with my bag and had a cold beer to get some change!

A perfect location in the heart of the old town. The reception staff were friendly and this little hotel had everything I needed for a 3 night stay in St gallen. My airy, double room faced an inner courtyard and was so peaceful. I had air con and two big windows that opened fully. It was very clean and the bed and pillows were very comfortable. There are facilities to help yourself to tea and coffee etc on the ground floor with a lovely terrace to sit outside. I didn’t have breakfast in the hotel as I like to wander and find a cafe - there’s an excellent one just around the corner on the square overlooking the Abbey. You are minutes walk from so many things, including the funicular railway up to the lakes where you can have a swim. I would definitely stay here again.

Stayed in May 2025

Very expensive for the room but it’s Switzerland so you’ve got to manage your expectations.

The location was perfect. Very close to the abbey which I loved. The room was very clean and the sink was big. I also liked that the windows opened. The bed was very comfy.

Stayed in March 2025