Great location in the middle of everything, modern alpine design, firendly helpful staff

Stayed in August 2025

The location right in the village was amazing. It was easy to get every where. The restaurants, room and staff were so accommodating. Loved the upstairs bar, drinks were fabulous. Morning buffet had a great selection and it was so quiet and enjoyable.

Stayed in July 2025

Nothing

Location and decor

Stayed in July 2025

Everything was great. Very friendly staff, great location

Stayed in July 2025

Everything ok, great views from the room, the breakfast could be better.

Stayed in May 2025

Amazing hotel in an amazing location. Staff super helpful, collected from the train, all round 5 Star.

Stayed in July 2025

In what has to be one of the prettiest and cleanest little towns on the planet, this hotel was wonderful. The room we had was a nice size and well-appointed. Very comfortable. We truly felt like we had our own private space in a chalet. The reception staff were lovely, friendly and helpful. And the bar downstairs opening up onto the town's main street had a great vibe and super bar staff. Breakfast was sensational in the delightful breakfast room. Being vegan, it was great to have a very good selection to fuel us up for the day ahead. Less than 10 minutes easy walk from the train station (with luggage) straight up the main street, this hotel ticked all the boxes for us. Thank you for having us in your fantastic hotel!

Stayed in June 2025

Nothing.

Excellent service. We were picked up from train station and brought back to the train station. Marco at the desk was very helpful giving ideas what to do in Zermatt and Elijah as well. Breakfast was very nice atmosphere and great selection. We had a deck outside and enjoyed sitting there during the evening with the Matterhorn in the distance. Marco showed us how to get to the graveyard where a lot of climbers who died are buried. Very unusual.

Stayed in June 2025

The z bar was very noisy at night until 2:00 in the am. We were on the 2nd floor snd found it hard to sleep.

Very comfortable! Breakfast was amazing.

Stayed in June 2025

In the evenings the service would get slow. They told us tissues would be refilled on morning …

Location and amenities . We loved Ava our server at breakfast

Stayed in June 2025

Nothing all single thing is perfectly done.

We’re not even there yet and here’s the driver called me and asking what time our arrival. I was so excited due to I was tired from the trip. It relieved my tiredness for that one called.

Stayed in May 2025

Very stylish

Stayed in June 2025

Location was very good. The room and bathroom and linens and towels were very clean.

Stayed in May 2025

Breakfast was basic.

Great hotel and location. Room was clean and comfortable. Amazing views from balcony. The restaurant was great for dinner - recommended. They had bottomless coffee and water in the foyer which was great.

Stayed in May 2025

Comfortable and convenient Bathroom was modern

Stayed in May 2025

None

Cozy room, staff with high hospitality, jacuzzi and wellness zone and Matterhorn view at balcony

Stayed in April 2025

Nothing

The property was beautiful and comfortable! It really had a Swiss mountain feel. Their breakfast is VERY diverse and delicious!

Stayed in April 2025

Nothing

Great stay and hotel

Stayed in February 2025

i want to thank the hotel staff who have been so welcoming especially "Marvelous"-Marco who knows the town so well and gave superb recommendations on where i can find the best spot for the amazing view of zermatt town with matterhorn backdrop. my room is very nice, modern-rustic, comfortable and provides a nespresso machine, bose speaker which i used everyday. another great thing is the free shuttle service to-and-from train station, the drivers are terrific, very knowledgeable about the town and all things zermatt-ic. i would highly recommend this hotel to family & friends.

Stayed in April 2025

The only missing detail was the lack of AC in our room as the weather was warmer than normal.

Beautiful small hotel in top location. Gracefully combines swiss chalet charm with modern amenities. Great offer of restaurants and bars, and super friendly staff. Its my third visit over 15 years and it never disappoints.

Stayed in April 2025

The rooms are small so luggage needs to be managed well.

The hotel is conveniently located in the middle of the bustling streets of Zermatt, close to many restaurants, bars, and ski lifts. The restaurant and bar on property were excellent and we enjoyed both during our stay there. The rooms were small but luxurious and overlooking a fantastic view of the Matterhorn. They also picked us up and returned us to the train station, which we most appreciated.

Stayed in April 2025

If you are seeking a restful night's sleep, it may be challenging, particularly on weekends, due to the excessively loud music from the hotel's club. Additionally, we arrived after 7 PM, which meant there was no hotel taxi available to collect us, unlike the service provided by other hotels.

Great central location with few restaurants and bars in the hotel. Nice wooden interior and room amenities. Very kind and helpful staff. Delicious breakfast.

Stayed in March 2025

I expected a 4-star hotel to have a refrigerator in the room, in winter it is not really necessary having a balcony and the temperature like in a refrigerator.

The location of the hotel, the Vivanda and Brown Cow restaurants are exceptional, the service is very good. The breakfast, served at Vivanda, is very good. The room I had (style room) was very clean, very large compared to other hotels in the area.

Stayed in March 2025

The room we had was spectacular with our own rooftop balcony. It’s on my bucket list to return.

Stayed in January 2025