Staff is so courteous and friendly, picked us up from the train station and were excellent our entire stay. The spa was also beautiful and relaxing. Breakfast was delicious too’

Stayed in July 2025

nothing, perfect.

Home vibes executed in such a chic manner. From my check-in to my check-out everything is thought of. Will comeback

Stayed in January 2025

Everything! Stuff, location, breakfast, suits, spa, service special!

Stayed in January 2025

We had a two bedroom suite and it was beautiful if not a bit strange that the Main Bedroom had no real storage or closet and had to leave the room for the closet in the entrance hall. Great coffee set up although there was no cream provided. This is Switzerland and most Swiss drink cream in their coffee. When we asked at reception for it, we were told we had to ask housekeeping the next day. For that price point, it wouldn’t have been difficult for someone to go get some cream. There was a beautiful mirror in the bathroom. The bathroom is beautiful, but there was a problem for me. I am 5Ft 2in. The large mirror has a mirrored frame on it. It was impossible for me to use it as my face barely fit inside of the two panels and I am too short to see over the frame. Although it is beautiful, it is not practical. Too often, hotels cater to the needs of men more than women and this is one of those times. There is a stand alone make up mirror provided, but it is magnified and must bend down to use it. Again, not practical.

The staff were great and very attentive. I love the intimacy of the hotel. Was very impressed with the breakfast. Pastries and bread were wonderful and presentation was also good until I asked for scrambled eggs and were served to me in a cereal bowl. Was a bit disappointed with the Eggs Benedict served without ham, but for the most part it was lovely. I will come back again.

Stayed in September 2023

Nothing to fault.

Exceptional hotel made even better by the most amazing team that work there. The best service of any hotel we have stayed in previously.

Stayed in August 2023

It is a real 5 star hotel, very professional staff, the from the warm welcoming to the pleasant check-out, it is like you are in your own luxury home. Special thanks to Christine, Alvaro & all the staff.

Stayed in August 2023

Needs better wheelchair access especially in the room.

Staff were absolutely amazing they made it such a great stay. Food was wonderful breakfast and a dinner we had.

Stayed in August 2023

Nothing

The staff very friendly and the hotel luxurious services

Stayed in July 2023

Bathroom exhaust didn’t work and no action even after reporting.

Very comfortable, clean, well maintained and very cordial staff.

Stayed in June 2023

Very modern facilities with a very nice spa

Stayed in June 2023

Excellent as the name ULTIMATA

Stayed in May 2023

Noise of road

Staff friendly and professional Spa Fitness

Stayed in February 2023

it is the best service quality and experience you can ever get. Super hardworking and resourceful staff and excellent hotel

Stayed in February 2023

Nothing

Everything

Stayed in December 2022

the orange juice at breakfast was average - did not seem fresh or maybe cut with some average type of juice. that is all I can find

service was really incredible. young staff but calm and pleasant. one might feel a little too much, too much attention, but at least for me they made it right beautiful decoration, bar, spa, stairs. remarkable of beauty

Stayed in December 2022

The staff were very welcoming and friendly.

Stayed in November 2022

Pool, spa area, food, bar, staff

Stayed in September 2022

We were first accomodated in a room that smelled like sewage and which was right above the kitchen. We soon noticed that all the kitchen odors would always be present in our bathroom and our dressing room. They tried to “fix” it when we complained, but obvioisly with no success, as things remained the same from this point of view. On the 1st of january, after 3 nights in that infamous first room,which included being woken up by some delivery truck that was making all sorts of noises right in front of our room on the 31st of december for 3 hours, they moved us to a bigger room in another wing of the hotel. We therefore spent 2 hours of our time of the first day of the year packing our suitcases to move to another room. At first it seemed an improvement, but we soon began to sense the same smell of food coming into this new room, which was unbelievable. Another unbelievable thing which we realised only too late was that they completely turned off the ventilation in the bathrooms of this new room, which is close to a health hazard in our opinion, since there were no accesible windows in any of the 3 bathrooms this new room had, only veluxes that were too high to be reached without some form of aid. Another horrible thing was that at approximately 2:30 in the morning on the 3rd of january, as well as on the 5th of january at approximately the same hour, we were woken up by some other “guests” that were partying next door with loud music and all sorts of screaming, yelling and banging noises that ruined our nights, even though they were indeed stopped by the hotel staff after complaining. These being said, instead of a relaxing and joyful end of 2024/beginning of 2025, we were subjected to various forms of stress through horrible smells and odors, as well as a lot of wasted time.

Pleasing design, close to slopes,nice food

Stayed in January 2025

spa, cinema, breakfast, room suite, view, lobby, seating, transportation, minibar, slippers.

it was well situated clean and luxurious. it was fully equipped beyond our expectations. we wish we would have stayed longer. We would definitely stay again. the staff were very professional and polite anticipating all of our needs. it was absolutely exceptional. They provided transportation and even offered to drive us to Saanen. we took train anyway just for experience. but the offer was much appreciated. It was the best part of our 5 city trip.

Stayed in May 2023

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in February 2025