Reviews of Ultima Hotel Gstaad 5 stars
Gsteigstrasse 70, 3780 Gstaad, Switzerland
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewDear Mister Masoud, Thank you very much for your kind words. Your satisfaction is our greatest reward. We truly hope to welcome you back soon for another memorable stay in Gstaad next summer. Best regards, Marie-Cécile Bouchet-Pichon General Manager Ultima Hotel Gstaad
Dear Mister Masoud, Thank you very much for your kind words. Your satisfaction is our greatest reward. We truly hope to welcome you back soon for another memorable stay in Gstaad next summer. Best regards, Marie-Cécile Bouchet-Pichon Ge… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 April 2025 · Stayed in March 2025
Verified reviewThe breakfast choice was great , the chef very skilled and staff would provide anything you asked for
Nothing it was a perefect hotel , great service , the staff wherte the best that I have experienced, great amenties , I will return again 100%
Dear John Qa, Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed your stay, especially the breakfast, the service, and our dedicated team. It will be a pleasure to welcome you back soon. Marie-Cécile Bouchet-Pichon General Manager
Dear John Qa, Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed your stay, especially the breakfast, the service, and our dedicated team. It will be a pleasure to welcome you back soon. Marie-Cécil… Show more
Reviewed: 23 February 2025 · Stayed in January 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewHome vibes executed in such a chic manner. From my check-in to my check-out everything is thought of. Will comeback
nothing, perfect.
Dear Ege Tr, Thank you for your kind words. We’re thrilled to hear that you felt at home and appreciated the attention to detail throughout your stay. We look forward to welcoming you back soon. Marie-Cécile Bouchet-Pichon General Manager
Dear Ege Tr, Thank you for your kind words. We’re thrilled to hear that you felt at home and appreciated the attention to detail throughout your stay. We look forward to welcoming you back soon. Marie-Cécile Bouchet-Pichon General Manager… Show more
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewEverything! Stuff, location, breakfast, suits, spa, service special!
Dear Sara Me, Thank you for your enthusiastic feedback! We’re delighted that every aspect of your stay met your expectations. We look forward to your next visit! Marie-Cécile Bouchet-Pichon General Manager
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewPleasing design, close to slopes,nice food
We were first accomodated in a room that smelled like sewage and which was right above the kitchen. We soon noticed that all the kitchen odors would always be present in our bathroom and our dressing room. They tried to “fix” it when we complained, but obvioisly with no success, as things remained the same from this point of view. On the 1st of january, after 3 nights in that infamous first room,which included being woken up by some delivery truck that was making all sorts of noises right in front of our room on the 31st of december for 3 hours, they moved us to a bigger room in another wing of the hotel. We therefore spent 2 hours of our time of the first day of the year packing our suitcases to move to another room. At first it seemed an improvement, but we soon began to sense the same smell of food coming into this new room, which was unbelievable. Another unbelievable thing which we realised only too late was that they completely turned off the ventilation in the bathrooms of this new room, which is close to a health hazard in our opinion, since there were no accesible windows in any of the 3 bathrooms this new room had, only veluxes that were too high to be reached without some form of aid. Another horrible thing was that at approximately 2:30 in the morning on the 3rd of january, as well as on the 5th of january at approximately the same hour, we were woken up by some other “guests” that were partying next door with loud music and all sorts of screaming, yelling and banging noises that ruined our nights, even though they were indeed stopped by the hotel staff after complaining. These being said, instead of a relaxing and joyful end of 2024/beginning of 2025, we were subjected to various forms of stress through horrible smells and odors, as well as a lot of wasted time.
Dear Mister Tudor, Thank you for taking the time to share your detailed feedback. I am genuinely sorry that your stay did not meet your expectations. Throughout your time with us, both myself and our team took care to remain available and attentive, meeting with you on several occasions to understand and respond as best we could to your concerns. In recognition of the situation you encountered, we offered a complimentary upgrade to one of our Royal Residences, as well as the first night of your stay, in the hope of providing you with greater comfort and serenity. I regret that, despite these efforts, you continued to experience disturbances related to odors and noise. In response, we put in place special late-night patrols to proactively address any noise and ensure a more peaceful environment. These actions, implemented specifically for your comfort, reflect our sincere desire to make your stay as pleasant as possible. I truly regret that, in the end, your experience did not live up to your expectations. Please be assured that your comments have been carefully reviewed with our teams and will contribute to our ongoing efforts to improve our services and experience. Warm regards, Marie-Cécile Bouchet-Pichon General Manager
Dear Mister Tudor, Thank you for taking the time to share your detailed feedback. I am genuinely sorry that your stay did not meet your expectations. Throughout your time with us, both myself and our team took care to remain available and… Show more
Reviewed: 1 December 2024 · Stayed in December 2024
Verified reviewReviewed: 17 September 2023 · Stayed in September 2023
Verified reviewReviewed: 10 September 2023 · Stayed in September 2023
Verified reviewThe staff were great and very attentive. I love the intimacy of the hotel. Was very impressed with the breakfast. Pastries and bread were wonderful and presentation was also good until I asked for scrambled eggs and were served to me in a cereal bowl. Was a bit disappointed with the Eggs Benedict served without ham, but for the most part it was lovely. I will come back again.
We had a two bedroom suite and it was beautiful if not a bit strange that the Main Bedroom had no real storage or closet and had to leave the room for the closet in the entrance hall. Great coffee set up although there was no cream provided. This is Switzerland and most Swiss drink cream in their coffee. When we asked at reception for it, we were told we had to ask housekeeping the next day. For that price point, it wouldn’t have been difficult for someone to go get some cream. There was a beautiful mirror in the bathroom. The bathroom is beautiful, but there was a problem for me. I am 5Ft 2in. The large mirror has a mirrored frame on it. It was impossible for me to use it as my face barely fit inside of the two panels and I am too short to see over the frame. Although it is beautiful, it is not practical. Too often, hotels cater to the needs of men more than women and this is one of those times. There is a stand alone make up mirror provided, but it is magnified and must bend down to use it. Again, not practical.
Dear Guest, Thank you very much for sharing your impressions about your recent stay at Ultima Gstaad. It is a pleasure to note that you were blessed about my staff who indeed is very attentive to all the details to surprise our guests all along the way. I understand that our "à la carte" breakfast was your favorite and I will pass the word on to my teams in the kitchen. In fact, we serve our scrambled eggs in small containers, bowls, to help them hold up. Eggs Benedict are originally served with a Hollandaise sauce, ham or salmon are added extra depending on preference. For our Family Suites, we wanted them to have their own dedicated dressing room as an entire space to fit all our guest's luggage, I am sorry to hear that you found this restrictive. Regarding the cream for your coffee, the way in which your request was handled in no way reflects the quality of service that we advocate and I have therefore passed this information on to my teams. Indeed, the layout of our bathrooms is quite high and I am sorry that this was not practical for you. I hope to have the chance to welcome you again for a timeless experience in the mountains of Gstaad. Warm Regards, Simon Le Cossec, General Manager
Dear Guest, Thank you very much for sharing your impressions about your recent stay at Ultima Gstaad. It is a pleasure to note that you were blessed about my staff who indeed is very attentive to all the details to surprise our guests all… Show more
Reviewed: 3 September 2023 · Stayed in August 2023
Verified reviewReviewed: 22 August 2023 · Stayed in August 2023
Verified reviewReviewed: 21 August 2023 · Stayed in August 2023
Verified reviewExceptional hotel made even better by the most amazing team that work there. The best service of any hotel we have stayed in previously.
Nothing to fault.
Dear Mr. Hopkins, Thank you very much for taking the time to submit an online review. I am so delighted to read that you enjoyed your stay among us and our refined and personalised service. Rest assured I will share your comments with my entire team. I am looking forward to welcoming you soon, to enjoy every minute in our boutique-hotel. With my warmest regards, Simon Le Cossec, General Manager
Dear Mr. Hopkins, Thank you very much for taking the time to submit an online review. I am so delighted to read that you enjoyed your stay among us and our refined and personalised service. Rest assured I will share your comments with my … Show more
Reviewed: 19 August 2023 · Stayed in August 2023
Verified reviewIt is a real 5 star hotel, very professional staff, the from the warm welcoming to the pleasant check-out, it is like you are in your own luxury home. Special thanks to Christine, Alvaro & all the staff.
Dear Guest, Thank you very much for taking the time to share your experience at Ultima Gstaad. This is very much appreciated and such a reward. I am delighted to note that you were entirely satisfied by our services such as our shuttle to the destination, and all our features on site. Be sure that I will share your kind words with my team. I hope to have the chance to welcome you very soon in our 5 star boutique-hotel. Warm Regards, Simon Le Cossec, General Manager
Dear Guest, Thank you very much for taking the time to share your experience at Ultima Gstaad. This is very much appreciated and such a reward. I am delighted to note that you were entirely satisfied by our services such as our shuttle … Show more
Reviewed: 18 August 2023 · Stayed in July 2023
Verified reviewReviewed: 17 August 2023 · Stayed in August 2023
Verified reviewReviewed: 10 August 2023 · Stayed in August 2023
Verified reviewStaff were absolutely amazing they made it such a great stay. Food was wonderful breakfast and a dinner we had.
Needs better wheelchair access especially in the room.
Dear Guest, Thank you very much for taking the time to share your review. We are more than happy to know that you enjoyed every aspects of your time with us from my team, to all your meals from the breakfast to the dinner. Regarding the wheelchair access, all our rooms are accessible however, indeed, the Family Suite is not our biggest Suite in terms of space. We hope to welcome you back soon in your Alpine address. Warm Regards, Simon Le Cossec, General Manager
Dear Guest, Thank you very much for taking the time to share your review. We are more than happy to know that you enjoyed every aspects of your time with us from my team, to all your meals from the breakfast to the dinner. Regarding the … Show more
Reviewed: 30 July 2023 · Stayed in July 2023
Verified reviewReviewed: 28 July 2023 · Stayed in July 2023
Verified reviewReviewed: 26 July 2023 · Stayed in July 2023
Verified reviewReviewed: 14 July 2023 · Stayed in April 2023
Verified reviewReviewed: 6 July 2023 · Stayed in July 2023
Verified reviewThe staff very friendly and the hotel luxurious services
Nothing
Dear M. Aljehani, Thank you so much for your review about Ultima Gstaad. We are so delighted to read that you enjoyed your stay among us and especially our world-class service and our features. I will share your comments with the entire team. I sincerely hope to see you soon in Gstaad. Warm Regards, Simon Le Cossec, General Manager
Dear M. Aljehani, Thank you so much for your review about Ultima Gstaad. We are so delighted to read that you enjoyed your stay among us and especially our world-class service and our features. I will share your comments with the entire t… Show more