Reviews of The Grand Arosa - Pop-Up Hotel Self Check-in
Innere Poststrasse 269, 7050 Arosa, Switzerland
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Reviewed: 1 September 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewAmenities and vibe
No service. I forgot to add a second person while booking and the staff couldn’t help Me get the second arosa card. Parking is ridiculously expensive
Reviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe room was nice, BUT : 1. Check in is like a quest - takes forever, you have to fill up several pages, entrance to the room only after you scan, get the code, put the code - very inconvenient! 2. CHECK OUT IS AT 9 am!!! I don’t know if this is even legal, but 9 am is brutal! you’re supposed to rest in the hotel but at 9am housekeeping is already knocking your door to get out! 3. We booked 2 rooms, but received all these links/codes etc only for 1. I took us a while to figure out how to get into the other room. 4. We also booked large double bed and got 2 single ones even though the hotel was empty, so they could have been more attentive. I mean view is nice, but doesn’t worth all this!
Dear David, we are glad you enjoyed the room! Also Kudos to you - you did make the quest through the check-in form. We are sorry though that it did feel like this... We are trying our best to always keep it as simple as possible. Lastly, check-out time is at 11am this was an unfortunate error from our housekeeping. We have re-trained them and do hope that for your next stay with us you enjoy a sleep in till 11am... Feel free to also reach out direclty, in case you have more feedback. Kind regards, Management Grand Arosa Hotel
Dear David, we are glad you enjoyed the room! Also Kudos to you - you did make the quest through the check-in form. We are sorry though that it did feel like this... We are trying our best to always keep it as simple as possible. Lastly, c… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewEverything was spotless except the pillows
The pillows were way below standard, way too thin. At least have some extra pillows in place.
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewThe property is well maintained and of 5 star quality
CarParking cost was too high
Dear Shantanu, Thank you for your feedback – we're glad you appreciated the quality and upkeep of the property! You're right about the parking: the spaces in front of the hotel are managed externally and can be pricey. We now recommend the nearby public garage just a few minutes away as a better-value option. Best regards, Sofia
Dear Shantanu, Thank you for your feedback – we're glad you appreciated the quality and upkeep of the property! You're right about the parking: the spaces in front of the hotel are managed externally and can be pricey. We now recom… Show more
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewspacious rooms, bowling alley for free to use. easy access via self check-in
old five star hotel feel, but actually also ok because good value for money!
Dear Strahl, Thank you for your kind feedback! We’re glad you enjoyed the spacious rooms, the free bowling alley, and the easy self check-in. As a pop-up hotel in a former five-star property, we aim to offer generous space and unique charm – at a fair price. It’s great to hear that this combination worked well for you. We’d be happy to welcome you again! All the best, The Grand Arosa Pop-up Team
Dear Strahl, Thank you for your kind feedback! We’re glad you enjoyed the spacious rooms, the free bowling alley, and the easy self check-in. As a pop-up hotel in a former five-star property, we aim to offer generous space and unique char… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewI booked late and Elise from the support was very helpful.
Dear Florial, Thank you for your kind words! We're glad Elise could help with your last-minute booking – we’re always here to support. Hope to welcome you again! Best, Sofia
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewHotel very well preserved and good location
There are rooms with people staying for long periods and they are cooking in the balconies…
Dear Ramon, Thank you for your feedback! We're glad you enjoyed the well-maintained hotel and central location. We do welcome guests for longer stays and workations – with special monthly rates starting at CHF 1,000. However, cooking on the balconies goes against our house rules. Thanks for flagging this – our on-site team will make sure it doesn’t happen again. Best regards, Sofia
Dear Ramon, Thank you for your feedback! We're glad you enjoyed the well-maintained hotel and central location. We do welcome guests for longer stays and workations – with special monthly rates starting at CHF 1,000. However, cooking… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThis hotel is a very cool experience, it’s an adventure in itself as you can explore all the different areas. There’s a kettle, tea bags and coffee machine at the bar in the foyer to make yourself tea/coffee any time you need, and multiple washing machines and dryers that are free to use on level 1. The bed was comfortable and the bathroom spacious with a good shower. There was also a bar fridge in the room. There’s lots of lovely areas to hang out on the ground floor, including a pool table and board games with views of the mountains. There’s also kids club area with toys and a ball pit. Although no staff physically present, any time I had questions they were quick to respond on WhatsApp.
The curtains could have been thicker to block the light better.
Good day! Thank you for your detailed and lovely review! We're so happy you enjoyed the Grand Arosa experience – from the self-service bar and laundry to the games, views, and our WhatsApp support. And yes, the morning light does sneak in a bit earlier than some might like 😉 Maybe a good excuse to come back in winter – when the days are shorter, the nights are longer, and the mountain mornings a little more gentle. Hope to see you again! Best, Sofia
Good day! Thank you for your detailed and lovely review! We're so happy you enjoyed the Grand Arosa experience – from the self-service bar and laundry to the games, views, and our WhatsApp support. And yes, the morning light does sne… Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe room is very comfortable and clean, the view excellent.
Communication is really bad. There is no staff on site, just a chat bot to talk to. We had issues with our key and these were not solve, so we could basically not lock the room. Also, the breakfast was not available as the restaurant had closed permanently the day we arrived. We were not informed about that. After requesting it and various back and forth, we were sent the Arosa Card a few hours before the official check in time, so we could use it on the day, this should be done by default, receiving it at 16:00 (check in time) is useless.. A kettle in room would be nice..
Dear Victoria, thank you for your detailed feedback – we’re glad you enjoyed the comfort and the beautiful view from your room. We're truly sorry you were unlucky with the restaurant being closed on the very day of your arrival – and that we missed informing you in advance. Please feel free to reach out to us directly (ask for Sofia), so we can offer you a small voucher or refund as a gift for your next stay – now with breakfast available just across the street through our new partner. Regarding the Arosa Card: we fully understand your frustration. Unfortunately it can officially only be issued from 16:00, as per Arosa Tourism. A kettle is now available in the lobby area – thank you for the helpful suggestion. We’d love to welcome you back and show you the improvements we've made! Best regards, Sofia Ask ChatGPT
Dear Victoria, thank you for your detailed feedback – we’re glad you enjoyed the comfort and the beautiful view from your room. We're truly sorry you were unlucky with the restaurant being closed on the very day of your arrival – and… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewWhat an amazing experience! This was the most fabulous hotel room we have ever stayed in, and the pop-up meant it was affordable. The rooms and balcony were great, alpine views from some kind of fantasy and even a telescope. We didn't even know about the Observatory lounge with a pool table, games and a (baby) grand piano, and amazing view and the sound of cowbells, pretty perfect. You also get an Arosa Card which means the cable cars which you can see from the hotel, are free, along with the scenic railway, pedaloes on the lake and all sorts of other discounts (we did the high ropes course for CHF 8). It's such a shame that the hotel is due for a complete refurb, I really hope it just gets a gentle touch. The retro fittings with wood and marble galore could so easily be part of the appeal. Visit while you can!
Oh gosh, I really missed a kettle!! A morning cuppa on the balcony would have been delightful.
Dear Katy, Wow – thank you for such a lovely message! We're so happy you felt the magic of this place – the views, the space, the lounge, the telescope, the cowbells… exactly what we hoped to share through this pop-up. And yes – fingers crossed the charm stays in the future too! PS: A kettle has now found its way into the lobby – your morning cuppa awaits next time :) All the best, Sofia
Dear Katy, Wow – thank you for such a lovely message! We're so happy you felt the magic of this place – the views, the space, the lounge, the telescope, the cowbells… exactly what we hoped to share through this pop-up. And yes – finge… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewInexpensive as compared to others in area.
Procedures to get in cumbersome. Outrageous security deposit. The man who operates the restaurant wanted to charge $6 for hot water so we could make our own coffee. Nothing extra in room. No water, no glasses.
Dear James, Thank you for your feedback. We’re glad you found the stay good value compared to others in the area. We’ve recently simplified the check-in process and, based on guest feedback, removed the security deposit entirely. The restaurant is currently closed, and we’re sorry for the confusion. There’s now a self-service coffee and tea station in the lobby for all guests to use freely. We appreciate your input and are working to improve the overall experience. Best regards, Sofia
Dear James, Thank you for your feedback. We’re glad you found the stay good value compared to others in the area. We’ve recently simplified the check-in process and, based on guest feedback, removed the security deposit entirely. The re… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewThe room was very hot in June.
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewIt's basically a five star hotel without staff. Which I found even better. I'm not sure what renovation they are referring to, the hotel looks good and there are no sign of construction works. The interior is like you are in a movie. It's a rare chance to have an opportunity to visit this hotel at such a price. And the location is also great. Carpe diem! As the prices go up in mid July when I wanted to go there once again. By the way, do not spend money on the parking right near, it's a complicated parking via web interface with high prices. 100m down the road there is a covered parking for 6 franks per day.
All was cool. Especially if you know you are coming to the unstaffed hotel and set right expectations.
Dear Alexander Thank you for your amazing feedback – we love how you captured the spirit of the place! You're absolutely right: it's a rare chance to stay in a former five-star hotel, full of character, at this kind of price. And yes – no renovation work happening yet, just quiet mountain air and a bit of movie magic. We also really appreciate your tip about the parking – the nearby public garage is definitely the better option. And just in case: our team is available 24/7 via WhatsApp if anything comes up. Hope to see you back before prices shift again – carpe diem indeed! Best regards, Sofia
Dear Alexander Thank you for your amazing feedback – we love how you captured the spirit of the place! You're absolutely right: it's a rare chance to stay in a former five-star hotel, full of character, at this kind of price. And… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified review.
There is no kettle
Dear Alaa, Thank you for your feedback! A kettle is now available in the lobby area for all guests – we hope it makes your next stay even more comfortable. Best regards, Sofia
Reviewed: 23 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewVery nice location, many entertainment activities within the hotel, very clean.
Small pillows and not so comfy beds.
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewEasy access, tidy room, spectacular view
All good
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewAmple room, plenty of closet space, nice view, relatively modern. Zero interaction with staff via web check in.
No AC. Pull out sofabed had no sheets and the one in closet didn’t fit. 30 min uphill walk from train station, although there is a bus.
Dear Cory, Thanks for your feedback – we're glad you enjoyed the space, view, and layout. You're right: there's no A/C, as is common in Switzerland, and June was unusually hot – we hope the cool mountain air at night helped a bit. Sorry about the missing sofa bed sheets – next time, feel free to message us via WhatsApp (available 24/7) so we can fix it right away. And yes, the local bus is definitely the easier option from the station! Kind regards, Sofia
Dear Cory, Thanks for your feedback – we're glad you enjoyed the space, view, and layout. You're right: there's no A/C, as is common in Switzerland, and June was unusually hot – we hope the cool mountain air at night helpe… Show more