No service. I forgot to add a second person while booking and the staff couldn’t help Me get the second arosa card. Parking is ridiculously expensive

Amenities and vibe

Stayed in August 2025

The pillows were way below standard, way too thin. At least have some extra pillows in place.

Everything was spotless except the pillows

Stayed in July 2025

CarParking cost was too high

The property is well maintained and of 5 star quality

Stayed in June 2025

old five star hotel feel, but actually also ok because good value for money!

spacious rooms, bowling alley for free to use. easy access via self check-in

Stayed in July 2025

I booked late and Elise from the support was very helpful.

Stayed in July 2025

There are rooms with people staying for long periods and they are cooking in the balconies…

Hotel very well preserved and good location

Stayed in June 2025

Communication is really bad. There is no staff on site, just a chat bot to talk to. We had issues with our key and these were not solve, so we could basically not lock the room. Also, the breakfast was not available as the restaurant had closed permanently the day we arrived. We were not informed about that. After requesting it and various back and forth, we were sent the Arosa Card a few hours before the official check in time, so we could use it on the day, this should be done by default, receiving it at 16:00 (check in time) is useless.. A kettle in room would be nice..

The room is very comfortable and clean, the view excellent.

Stayed in July 2025

Oh gosh, I really missed a kettle!! A morning cuppa on the balcony would have been delightful.

What an amazing experience! This was the most fabulous hotel room we have ever stayed in, and the pop-up meant it was affordable. The rooms and balcony were great, alpine views from some kind of fantasy and even a telescope. We didn't even know about the Observatory lounge with a pool table, games and a (baby) grand piano, and amazing view and the sound of cowbells, pretty perfect. You also get an Arosa Card which means the cable cars which you can see from the hotel, are free, along with the scenic railway, pedaloes on the lake and all sorts of other discounts (we did the high ropes course for CHF 8). It's such a shame that the hotel is due for a complete refurb, I really hope it just gets a gentle touch. The retro fittings with wood and marble galore could so easily be part of the appeal. Visit while you can!

Stayed in June 2025

The room was very hot in June.

Stayed in June 2025

All was cool. Especially if you know you are coming to the unstaffed hotel and set right expectations.

It's basically a five star hotel without staff. Which I found even better. I'm not sure what renovation they are referring to, the hotel looks good and there are no sign of construction works. The interior is like you are in a movie. It's a rare chance to have an opportunity to visit this hotel at such a price. And the location is also great. Carpe diem! As the prices go up in mid July when I wanted to go there once again. By the way, do not spend money on the parking right near, it's a complicated parking via web interface with high prices. 100m down the road there is a covered parking for 6 franks per day.

Stayed in June 2025

There is no kettle

.

Stayed in June 2025

Small pillows and not so comfy beds.

Very nice location, many entertainment activities within the hotel, very clean.

Stayed in June 2025

All good

Easy access, tidy room, spectacular view

Stayed in June 2025

No AC. Pull out sofabed had no sheets and the one in closet didn’t fit. 30 min uphill walk from train station, although there is a bus.

Ample room, plenty of closet space, nice view, relatively modern. Zero interaction with staff via web check in.

Stayed in June 2025

We wanted hot water, but the self serve coffee and tea bar is no longer offered. It would have made a difference to have an electric tea kettle available. The sleeper bed is really not usable for an adult. My 31 year old son ended up sleeping on the floor.

Beautiful location with a stunning view from the balcony. Although an hour away from Chur, it was worth the additional travel. Great price, although the chair lifts weren’t operational yet and we did not receive an Arosa pass. Loved the decades music (1920s) when we arrived, but they stopped playing it.

Stayed in June 2025

Parking Parking is a concern as its not marked properly where hotel guests can park their car. Arosa card Unfortuantely we received the Arosa card at 18.30hr by email in the evening mentioning a lot of activities are free with Arosa card. This card should be sent earlier at the start of the checkin day at 07.00hr, so we can plan the day well. We had paid for activities like the cable car and rope park from our pocket. It seems the Arosa card date validity is only on the check-in day. So please give the card to guest in the early morning. Otherwise the attractiveness of the region and experience is completely lost.

Everything was superb. Experience is truly worth regarding a star hotel without so many people working in the hotel. The pop-up really works super good. The luxury is intact and wonderfully maintained and self-served to you as a surprise. Go and check-in to find it yourself.

Stayed in June 2025

Nothing

Excellent rooms, beautiful view, very quiet, reasonable restaurant.

Stayed in May 2025

I think is nothing negative to write.

24/7 chat is a great idea. After long day out at SAT evening I want to watch the football , unfortunately I found the TV in our room was broken (no display just sound). I have contacted the customer service and lady with name MARYEM solved the issue within 25mins . We received an upgrade room with a working TV. Great customer skills and willing to help us make a MARYEM a very valuable member of her team, THANK YOU :)

Stayed in June 2025

No Breakfast available,although there is a free self service tea,coffee bar .

Spacious and quite.Good views of the mountains.Really clean through out.

Stayed in May 2025

No breakfast. (Also no staff, but this was not a problem as there were good instructions).

Very beautiful vintage hotel. Long mountain road to the town. Something similar with the Overlook Hotel where Jack stayed with his family. Hotel was clean and the presidential suite was luxurious and had very nice view and still with a low price. The town of Arosa seemed quite dead off season.

Stayed in May 2025

all good if you read and set your expectations to a SELF CHECK IN HOTEL!:)

formally a rather outdated 5* hotel and now a fresh & cozy pop-up hotel offering a fresh look, a lot of space for playing games, working or just having a read, coffee & tea cooker, a 24/7 chat with staff and the unchanged rooms of the former 5* hotel but at a low price! the location is great.

Stayed in May 2025

The room was nice, BUT : 1. Check in is like a quest - takes forever, you have to fill up several pages, entrance to the room only after you scan, get the code, put the code - very inconvenient! 2. CHECK OUT IS AT 9 am!!! I don’t know if this is even legal, but 9 am is brutal! you’re supposed to rest in the hotel but at 9am housekeeping is already knocking your door to get out! 3. We booked 2 rooms, but received all these links/codes etc only for 1. I took us a while to figure out how to get into the other room. 4. We also booked large double bed and got 2 single ones even though the hotel was empty, so they could have been more attentive. I mean view is nice, but doesn’t worth all this!

Stayed in July 2025

Procedures to get in cumbersome. Outrageous security deposit. The man who operates the restaurant wanted to charge $6 for hot water so we could make our own coffee. Nothing extra in room. No water, no glasses.

Inexpensive as compared to others in area.

Stayed in June 2025

The curtains could have been thicker to block the light better.

This hotel is a very cool experience, it’s an adventure in itself as you can explore all the different areas. There’s a kettle, tea bags and coffee machine at the bar in the foyer to make yourself tea/coffee any time you need, and multiple washing machines and dryers that are free to use on level 1. The bed was comfortable and the bathroom spacious with a good shower. There was also a bar fridge in the room. There’s lots of lovely areas to hang out on the ground floor, including a pool table and board games with views of the mountains. There’s also kids club area with toys and a ball pit. Although no staff physically present, any time I had questions they were quick to respond on WhatsApp.

Stayed in July 2025