3 Ledergasse, 6004 Luzern, Switzerland
#14 of 19 B&Bs and Inns in Luzern
Guests' ChoiceBased on 252 B&B reviews
7.3Cleanliness
7.9
Comfort
7.8
Location
9.3
Facilities
7.1
Staff
8.7
Value for money
7.4
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 August 2025
Xiaohua
United StatesThe free Wi-Fi can be a bit spotty, and there is only one shared toilet for about 5–6 rooms, but these were minor inconveniences compared to the charm, comfort, and convenience the hotel offers.
I really liked the location — right in the heart of the old town, making it very convenient to reach most of Lucerne’s attractions. The hotel is situated on the second floor, with a restaurant on the first floor, yet it remains generally quiet at night. A nice surprise was finding a small refrigerator tucked inside the cabinet, which came in handy during our stay. The staff are exceptionally friendly and make you feel right at home.
Stayed in August 2025
Reviewed: 2 August 2025
Hakan
TurkeyThe hotel is truly right in the heart of the city! You can easily reach tourist attractions on foot without even needing public transportation. It’s just a 5-minute walk to the main train station, which is very convenient. Considering the price, I think it's a very good place. My room was clean, and I didn't experience any issues. The shared bathrooms were spotless, and I had no discomfort at all. In short, I was very satisfied in terms of location and cleanliness. If you're looking for an affordable and central place, I definitely recommend it!
Stayed in July 2025
Reviewed: 21 July 2025
Somya
IndiaWifi doesn't reach till the room, rooms have bare minimum facilities
Location
Stayed in July 2025
Reviewed: 9 June 2025
Elly
AustraliaVery small.. Had a jug but no coffee or tea. The fridge was not turned on!.,
Excellent location.. clean and easy check in..
Stayed in June 2025
Reviewed: 30 May 2025
John
MalaysiaGood location
Stayed in May 2025
Reviewed: 28 May 2025
Fabio
United StatesGreat location! Walking distance from the train station and city center.
Stayed in May 2025
Reviewed: 20 May 2025
Renato
SwitzerlandI expected a room with a bathroom (WC, Shower), but these must haves, have been found on the floor level for all or had to be shared with other guests. As I wrote, my exception was another...
Very nice and gentle owners!! Clean sheets & room! In the meddle of Lucern.
Stayed in May 2025
Reviewed: 25 December 2024
Kerry
AustraliaThere was a kettle and cups but no tea bags - not a big deal. The walls are thin, so you can hear people rising. If you want to sleep in, it may not be suitable.
The location is perfect, in the heart of the old city, so all the sites to see are close by. The staff were great, so nice and helpful. They accommodate for you if you're going to arrive late. You can leave your bags the next day. Would stay again. Good value.
Stayed in December 2024
Reviewed: 11 October 2024
Yadira
United StatesTo many rooms for only one bathroom. There was hair in the floor and blanket
Perfect location
Stayed in October 2024
Reviewed: 6 October 2024
Darin
United StatesRather have queen bed instead of 2 twins. Shared toilet and shower was new experience but manageable. Accessible from restaurant and connected room could be concern for security but had no problems.
Location, value, clean and smoke free.
Stayed in October 2024
Reviewed: 16 September 2024
Epifania
AustraliaRoom is small but have everthing that we need
The accomodation is very close to everything. The host especially the young girl - forgot her name who was the staff in the restaurant downstairs is very pleasant, accommodating and always have a smile on her face.
Stayed in September 2024
Reviewed: 15 September 2024
Isabelle
CanadaRooms were very small, shared shower between two rooms that only locked from the outside. You really relied on your neighbour not coming in while you were in there. Walls were quite thin a we could hear everything. Only one toilet for 5-6 rooms.
The proximity to everything was fantastic, check in was easy, it was clean, and staff were friendly.
Stayed in September 2024
Reviewed: 9 September 2024
Daniel
United StatesSharing restroom No elevator
Location, friendly & helpful staff & management, low cost
Stayed in September 2024
Reviewed: 2 September 2024
David
CanadaNo A/C, shared bathroom.
Location is perfect..
Stayed in September 2024
Reviewed: 19 August 2024
Deborah
United StatesThere were extra pillows in the closet, but they didn’t have pillowcases. There is no cheap parking by the hotel. We had to park like 2 miles away and walk back ($24 for 24 hours) Or we could’ve paid double and parked very close.
Location can’t be beat. We could walk to everything around the town! Employees were amazing and so helpful
Stayed in August 2024
Reviewed: 17 August 2024
Dilip
SwedenRooms with completely private bathroom will be very nice.
There can't be a better location than this. Very walkable from every main attraction, ferries, bus station, train station and very centrally located. Checkin was smooth and we were accommodated with extra fan. What we didn't expect while planning our trip was the hot weather and that on Sundays almost everything is closed including the restaurant but we were able to taste delicious Veg Fried Momos the next day. Very warm hosts.
Stayed in August 2024
Reviewed: 13 August 2024
Mark
United KingdomNo AC in the rooms so it was very hot all the time.
Right in the city centre which was really convenient.
Stayed in August 2024
Reviewed: 21 July 2024
Robayet
SwedenRoom was a bit warm, but the table fan made it comfortable. As it's location is very central, it is almost never totally quite.
The room was clean and spacious. The room had cups, water heater, a small fridge, hair dryer and a table fan. A shower space was adjacent to the room, common toilet was just outside the room. The hotel is located just about 7 minutes away from the central train station. The hosts were very nice.
Stayed in July 2024
Reviewed: 13 July 2024
Lawrence
United KingdomMy own en suite toilet would have been better, but you get what you pay for.
Very lovely people made me feel welcome. Great hosts. Place very clean and comfortable, nice comfy bed and fluffy white towels. Very well situated in easy walking distance of railway station and lake steamers. And if walking too much buses and trolleybuses go by every few minutes.
Stayed in July 2024
Reviewed: 7 July 2024
Ka
Hong KongSome dust inside the cabinets and design of the shared bathroom can be modified. It is connected by 2 rooms and it seems the another room thought they could occupy the bathroom and locked my side. Also, water comes out and get my room wet after the other room took shower. I suggest building a drain to prevent this from happening again.
Location is excellent. Walk from Lucern Station takes around 5-10mins which is very close. Easy walk to nearby tourist spots. I like the fried noodles at the restaurant and momo is good too. Remember to inform the hotel if you need an early check-in otherwise you have to wait until the restaurant opens.
Stayed in July 2024
Reviewed: 4 July 2024
Karen
United Statesno 24 hour front desk coverage
location and friendly staff
Stayed in June 2024
Reviewed: 29 June 2024
Siddharth
IndiaShared Toilet.
Location.
Stayed in June 2024
Reviewed: 29 June 2024
Corrine
United StatesIf you will be arriving late, let the property know so they can leave a key in a lock box for you
Stayed in June 2024
Reviewed: 26 June 2024
Ashish
DenmarkVery central location, manager is super friendly, provide you tips ..Nice warm Tibetean meals are available 😋
Stayed in June 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content