Opiniones del Sunstar Hotel & SPA Grindelwald 4 estrellas

Dear Rodrigo, thank you for taking the time to write a positive review. We always really appreciate it if guests love our views, as we still do like the first day. Maybe a future vacation will bring you back to Grindelwald. Until then all the best Sunstar Hotel Grindelwald

Dear Rodrigo, thank you for taking the time to write a positive review. We always really appreciate it if guests love our views, as we still do like the first day. Maybe a future vacation will bring you back to Grindelwald. Until then a… Mostrar más

Dear Josué, Wow! Thank you for such a glowing review — your words truly made our day. We're thrilled to hear that everything about your stay felt incredible, from the warm service provided by our team to the fantastic facilities and stunning views. I'm glad we could make your post-checkout wait a little more comfortable — it’s always our pleasure to help guests relax as long as possible! Hearing that you enjoyed the spa and our full breakfast selection is the icing on the cake. Your recommendation means the world to us, and we can't wait to welcome you back for another unforgettable visit. Warm regards, Your Sunstar Grindelwald Team

Dear Josué, Wow! Thank you for such a glowing review — your words truly made our day. We're thrilled to hear that everything about your stay felt incredible, from the warm service provided by our team to the fantastic facilities and st… Mostrar más

Dear Rosa Maria, Thank you for sharing your experience, Rosa! We're so glad you enjoyed the facilities, dining options, and the peaceful atmosphere—it's great to know that was important to you. We sincerely apologize for the language barrier you encountered during check-in and for the confusion about transportation. We'll certainly work on improving communication around our shuttle service and ensure our team is better prepared to assist all guests. Your feedback is really valuable to us, and we hope to welcome you back soon for an even better stay! Kind regards Your Sunstar-Team

Dear Rosa Maria, Thank you for sharing your experience, Rosa! We're so glad you enjoyed the facilities, dining options, and the peaceful atmosphere—it's great to know that was important to you. We sincerely apologize for the langua… Mostrar más

Estimada María Muchas gracias por sus comentarios. Nos alegramos de que su estancia con nosotros haya sido agradable en general. Lamentamos que el olor del queso fundido cerca del restaurante fuera un poco molesto. Entendemos que no es agradable para todos los huéspedes y buscaremos la manera de regular mejor el olor. Agradecemos sus comentarios y esperamos poder convencerle aún más durante su próxima estancia. Con saludos invernales desde Grindelwald Hotel Sunstar Grindelwald

Estimada María Muchas gracias por sus comentarios. Nos alegramos de que su estancia con nosotros haya sido agradable en general. Lamentamos que el olor del queso fundido cerca del restaurante fuera un poco molesto. Entendemos que no es agra… Mostrar más

Dear Fabiana, Thank you for your valuable feedback. We are truly sorry to hear that your stay at Sunstae Hotel did not meet your expectations. While we are pleased that you enjoyed the location and our incredible view, we sincerely apologize for the issues you experienced during your visit. We would like to clarify that we did not receive an email regarding your complaint. If you could kindly resend it to us, we will ensure it is addressed promptly. We take guest concerns seriously, and we are committed to improving in the areas you mentioned. Regarding the cleanliness of your room, we apologize for the inconsistency in service. We will work with our housekeeping team to ensure better attention to detail moving forward. We also regret that the pillows did not meet your comfort needs. To enhance your stay, we offer a pillow menu with a variety of options, and we encourage you to contact us during your stay to ensure you find the most comfortable pillow for you. As for the pool, we maintain a consistent temperature of 29°C to ensure it is comfortable for all our guests. However, we understand that preferences can vary, and we will review the situation to see how we can better meet your needs. Additionally, we are concerned about your experience with the spa and bar service. Please be assured that we are addressing these matters with the relevant teams to improve service quality moving forward. Once again, we appreciate your feedback and hope to welcome you back for a more comfortable and enjoyable stay. Warm regards, Your Sunstar Grindelwald Team

Dear Fabiana, Thank you for your valuable feedback. We are truly sorry to hear that your stay at Sunstae Hotel did not meet your expectations. While we are pleased that you enjoyed the location and our incredible view, we sincerely apologi… Mostrar más

Dear Livia, Thank you very much We are pleased to read such a positive review as yours. Thank you very much, especially the praise to the staff is the deserved reward for hard work. We look forward to welcoming you back to Grindelwald in the future, perhaps for your next holiday. Best regards Niklas Hennemann Stv. Chef de Rezeption.

Dear Livia, Thank you very much We are pleased to read such a positive review as yours. Thank you very much, especially the praise to the staff is the deserved reward for hard work. We look forward to welcoming you back to Grindelwald in… Mostrar más

Thank you for your review. On our homepage we show the room categories transparently and with original photos. We regret that you did not like the double room Eiger and recommend the modern double room Premium for your next stay. Thank you for giving our staff full marks - they will be very pleased and we are happy to pass on the praise to the team. We look forward to welcoming you again Sincerely Christine Kretschmer and Andreas Thierbach, hosts and team

Thank you for your review. On our homepage we show the room categories transparently and with original photos. We regret that you did not like the double room Eiger and recommend the modern double room Premium for your next stay. Thank you … Mostrar más

Thank you for your kind review. Waking up in the morning with a view of the north face of the Eiger is unique, enjoying the spa area and being pampered - that's a holiday :-). We would be happy to recommend our newly renovated premium rooms for your next stay - they offer the highest level of comfort and lots of little specials in the room. On this day we wish you a happy new year - and see you again in 2024 Sincerely Christine Kretschmer & Andreas Thierbach, hosts and team

Thank you for your kind review. Waking up in the morning with a view of the north face of the Eiger is unique, enjoying the spa area and being pampered - that's a holiday :-). We would be happy to recommend our newly renovated premium r… Mostrar más

Wow, thank you very much for this great review. We are delighted that you enjoyed your stay and felt completely at ease. We are happy to pass on the praise to our team. We look forward to spoiling you again soon. Kind regards Christine and Andreas Thierbach, hosts and team

Wow, thank you very much for this great review. We are delighted that you enjoyed your stay and felt completely at ease. We are happy to pass on the praise to our team. We look forward to spoiling you again soon. Kind regards Christine and … Mostrar más

Thank you for your kind review. We are sorry that our staff in the restaurant could not fully convince you. We will pay attention to this issue in the future. It would be nice to welcome you again in Grindelwald. Sincerely Christine and Andreas Thierbach, hosts and team

Thank you for your kind review. We are sorry that our staff in the restaurant could not fully convince you. We will pay attention to this issue in the future. It would be nice to welcome you again in Grindelwald. Sincerely Christine and An… Mostrar más

Dear Sascha 10 points in all areas - that is the highest praise for us and our team. Thank you very much for this. It is nice to read that you liked our renovated rooms and that we were able to convince you especially with the cleanliness. We are all very pleased about this and are happy to pass on the praise to our team. We would be pleased to see you again. Sincerely Marcel and Cornelia David, Hotel General Manager with team

Dear Sascha 10 points in all areas - that is the highest praise for us and our team. Thank you very much for this. It is nice to read that you liked our renovated rooms and that we were able to convince you especially with the cleanliness. … Mostrar más

Dear Angela Thank you very much for this great review. It is nice that we were able to spoil you with culinary delights and that our team could score with its friendliness. We would be happy to welcome you again soon. Sincerely Marcel and Cornelia David, Hotel General Manager with team

Dear Angela Thank you very much for this great review. It is nice that we were able to spoil you with culinary delights and that our team could score with its friendliness. We would be happy to welcome you again soon. Sincerely Marcel and … Mostrar más