Reviews of Sunstar Hotel & SPA Grindelwald 4 stars
Dorfstrasse 168, 3818 Grindelwald, Switzerland
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewWe were really happy with the location of this hotel, literally opposite the entry to First chairlift station. The hotel provided prompt pick up from Grindelwald train station with all our bags. We had a beautiful view from the balcony in both of the rooms. Lovely spa and relaxation area. Nice lobby area with fireplace was lovely to sit and look at view.
This is a large, busy hotel and at times felt a little crowded for us.
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewThe un interrupted view of Eiger was breathtaking from my room. And indoor and outdoor bonfire is amazing. The location is excellent.
After paying a relatively high amount we expect iron and cattle to be part of the room. Rather getting cattle from reception. And doing iron in a common area. When you ask for a queen size bed you dont expect it to be two beds joined together with two single mattress
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation
Felt a bit like a conference hotel
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewMesmerizing view from the room.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThere was no air conditioning and weather was hot during the day.
Dear Karademir, Thank you for your feedback. We’re sorry to hear that the temperature during the day made your stay less comfortable. Due to our location in the mountains, where the evenings are generally cooler, air conditioning is not commonly installed in accommodations in this region. Most of the year, natural ventilation and the fresh mountain air provide a pleasant indoor climate. However, we understand that weather conditions can vary, and we appreciate your comment. It helps us continue improving the guest experience. We hope to welcome you again in the future. Best regards, Sunstar Hotel Grindelwald
Dear Karademir, Thank you for your feedback. We’re sorry to hear that the temperature during the day made your stay less comfortable. Due to our location in the mountains, where the evenings are generally cooler, air conditioning is not … Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewlocation of the hotel is good breakfast is good except one morning were there are too many people and it was not pleasant the room is dated and needs renovation the view from the room was amazing the hotel room price is not value for money
Dear Imee, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the location and the beautiful view from your room. At the same time, we’re sorry to learn that some aspects of your stay did not fully meet your expectations. Please know that we take your comments seriously and will pass them on to the relevant teams. We appreciate your honest feedback and hope to have the opportunity to welcome you again in the future. Best regards, Sunstar Hotel Grindelwald
Dear Imee, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the location and the beautiful view from your room. At the same time, we’re sorry to learn that some aspects of your stay did not fully meet y… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewRoom size is ok The room view
There is bad smell in lobby The breakfast buffet don’t have much options
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewNice hotel in a great location, helpful staff and amazing breakfast
Dear Daniel, We are pleased to read such a positive review as yours. Thank you very much, especially the praise to the staff is the deserved reward for hard work. We look forward to welcoming you back to Grindelwald in the future, perhaps for your next holiday. Best regards Sunstar Hotel Grindelwald
Dear Daniel, We are pleased to read such a positive review as yours. Thank you very much, especially the praise to the staff is the deserved reward for hard work. We look forward to welcoming you back to Grindelwald in the future, perhap… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewVery nice room, nice views and so clean!
Got two single beds and we were on honeymoon…no cuddling I guess!
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewHorrible smell in the hotel (smell of food - strong cheese and onion smell). No kettle and no iron
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewClean, location
Unfortunately, there is no iron and I've requested multiple things and they asked me to go to the reception myself!!
Dear Nabat, Thank you very much for your feedback and for your positive comments – we truly appreciate it! Regarding the iron: due to fire safety regulations, we do not provide irons in the rooms. However, we do offer a laundry room equipped with a washing machine, dryer, and ironing station. Alternatively, you are welcome to use our ironing service for a fee – our team will be happy to assist. We’re sorry to hear that you were asked to come to the reception yourself after making requests. We take your feedback seriously and will look into how we can improve our service in this regard. We hope to welcome you back again soon! Best regards, Sunstar Hotel Grindelwald
Dear Nabat, Thank you very much for your feedback and for your positive comments – we truly appreciate it! Regarding the iron: due to fire safety regulations, we do not provide irons in the rooms. However, we do offer a laundry room equ… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe location is unbeatable, with amazing views from the terrace, breakfast room and the spa. A very pleasant lobby area with a bar and a fireplace. Awesome spa and wellness facilities, with a delightful relaxation room. Very nice and welcoming staff and a comfortable room. Would gladly stay again.
The furniture in the room, including the wooden door, were quite worn out and would benefit from updating. It would be nice to have not only coffee, but also tea bags in the room.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect: close from 1st bhan,
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGardens and view amazing
Bed quite firm
Dear Stephen, Thank you for your feedback! We are glad to hear that you enjoyed your stay with us. We’re sorry that the bed felt too firm for you. Upon request, we are happy to provide a mattress topper to enhance your sleeping comfort. We look forward to welcoming you back soon! Best regards, Sunstar Hotel Grindelwald
Dear Stephen, Thank you for your feedback! We are glad to hear that you enjoyed your stay with us. We’re sorry that the bed felt too firm for you. Upon request, we are happy to provide a mattress topper to enhance your sleeping comfort. … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewBreakfast was excellent and location is oerfect.Mountain view is perfect from hotel.
There were so many dogs during check in section area. We were disturbed by dogs. Pillows were comfortable
Dear Seyda, Thank you for your feedback and for highlighting the excellent breakfast, comfortable pillows, and beautiful mountain views. We are glad you enjoyed your stay overall. Please note that dogs are allowed in certain areas of the hotel, including the check-in section. We apologize if this caused any disturbance during your arrival. Your comments are appreciated, and we will review how to better manage this to ensure a more comfortable experience for all our guests. We hope to welcome you back in the future. Kind regards, Your Sunstar Grindelwald Team
Dear Seyda, Thank you for your feedback and for highlighting the excellent breakfast, comfortable pillows, and beautiful mountain views. We are glad you enjoyed your stay overall. Please note that dogs are allowed in certain areas of the … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewClose proximity to everything..Grindelwald First, bus stops, convenient stores and restaurants were all walking distance
Room is very small for 3 people and we were bumping to each other.
Dear Alicia, Thank you for your feedback. We’re glad to hear you appreciated the central location. We're sorry to hear that the room felt a bit cramped for three people. For your next stay, we recommend booking a larger room or an additional one — we’d be happy to advise you personally to find the best option. We look forward to welcoming you again soon! Best regards, Sunstar Hotel Grindelwald
Dear Alicia, Thank you for your feedback. We’re glad to hear you appreciated the central location. We're sorry to hear that the room felt a bit cramped for three people. For your next stay, we recommend booking a larger room or an ad… Show more