Zeughausgasse 28, Old City of Bern, 3011 Bern, Switzerland
#4 of 44 hotels in Bern
Guests' ChoiceBased on 1292 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.8
Facilities
9.0
Staff
8.9
Value for money
8.6
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 September 2025
Thi
United Statescan't think of it
I loved the kitchen which you can cook your own foods, nice and clean dinning room free coffee. The roof top was awesome, there were tables and chairs you can seat with coffee tea or wine and enjoy the view of the city from roof top
Stayed in August 2025
Reviewed: 3 September 2025
Carolyn
United StatesThe rooms were really small. But they had everything we needed and the bathroom and shower were great.
We had access to rooftop dining with a view out over the city.
Stayed in August 2025
Reviewed: 2 September 2025
Patrick
United KingdomThere is nothing I did not like about this hotel. If you want a hotel bar/restaurant, or a "normal reception" that would be missing... Check-in etc. is online, and there are people to help you in case something would not work. But the amenities were perfect, shops, bars, restaurants and cafés very close, so we did not need that.
It's super nice, ideal for a City trip! Perfectly located between train station and Old Town, with a sick rooftop terrace! Views over the whole city with comfy chairs, tables, umbrellas for sun protection. Brought our drinks and food up there and had a lovely evening. The vibe in the hotel reminded me a little bit of a hostel (community kitchen to use), but the rooms were super nice, spacious and clean! 10/10 recommend.
Stayed in August 2025
Reviewed: 1 September 2025
Marc
NorwayIs all good, in the future the internet on roof terrace could be improved. In addition parking cards need to be hand stamped, should be able to automate this and link it to reg plate
Great location and price
Stayed in September 2025
Reviewed: 24 August 2025
Lori
United StatesI wish there was a chair, but I didn’t explore the common room until the last day. It has plenty of comfortable seating and complimentary beverages. If direction had said “next door to Restaurant Le Luce” it would have been so much easier to find.
Perfectly adequate as a place to sleep in a phenomenal location. Step out the door to pubs and restaurant for Alfresco dining in every direction. Very safe location. Common room with comfy seating, views and beverages as well as a luggage storage room with individual luggage locks were helpful. It is clean and maximizes the space. The bed was Extremely comfortable. The choices of rolled down shutters, dark curtains, and or sheers were great options to have. Nice view without others able to look in was favorable. Good AC and a lift added ease and comfort. On site assistants in the common room, which is actually multiple rooms , were very kind, professional and helpful.
Stayed in August 2025
Reviewed: 24 August 2025
Inderpaul
United Kingdomnil
Clean, comfortable and excellent location in the middle of the city.
Stayed in August 2025
Reviewed: 23 August 2025
Edvins
LatviaN/a
Modern and clean. Excellent location. Helpful staff.
Stayed in August 2025
Reviewed: 20 August 2025
Martha
United StatesI found an unpleasant surprise when I checked in, that unlike the photos you’ll see for the “cozy double” with large window and view, I instead had two small windows that barely opened looking out into… walls. There are only a few of these “cozy” rooms with no view, and I don’t know if I paid a different price when booking on this site for that room or if it’s the luck of the draw! Obviously I could have addressed this, but didn’t realize most of the rooms across the hall were also cozy till my second day, and I was only staying three nights. I would strongly suggest confirming before arrival that you will be in a cozy room with an actual view! I also had an issue when storing food in the refrigerator. I’d bought a few things and specifically put them in the back to keep them from being moved around. (They provide sticky notes to add your room number - but they don’t stick, falling off immediately!) My second morning, someone had taken my plastic bag and set my yogurt out with no identification. Thankfully, the yogurt was still there, but my plastic bag - which I’d been using for weeks for groceries as it was large and strong enough for several bottles - was gone. And despite being a large fridge, other guests buy large amounts of food to cook, so it’s often so full there isn’t space. Not happy about both of these issues.
There’s a LOT to like about this hotel - a great location that’s near most sights and the train station, very well designed use of the room space, lots of extras in the room, an excellent shower with immediate hot water, several chairs in the room (and desk), better lighting than most of my rooms in Switzerland, and good bed. Also fairly quiet, unfortunately some guests slam their doors! Having a washing machine was great, although you’ll definitely be “in line.” And the coffee machine was fabulous, allowing choices beyond e press either crème and sugar provided. Excellent!
Stayed in August 2025
Reviewed: 17 August 2025
Mike
United KingdomThe only downside was a noisy / creaky sofa bed that my daughters slept on!
The set up is fantastic - very nice en-suite hotel room, mixed with a hostel style public area was a great blend. The rooftop terrace was lovely. The location right in the centre of Bern was excellent. Complimentary coffee, milk, and filtered water was an added bonus.
Stayed in August 2025
Reviewed: 17 August 2025
Ian
United KingdomClean air-conditioned rooms. Good price and near the train station.
Stayed in August 2025
Reviewed: 17 August 2025
Pinintorn
United StatesStaff walked into our room without checking if we were in the room.
Conveniently located, lots of shopping and dining options. Very close to train station. It was an easy check in process. Having A/C was extremely nice during the warm summer.
Stayed in August 2025
Reviewed: 16 August 2025
Grainne
United KingdomRoom was very clean, the whole place was beautiful, and the location was excellent.
Stayed in July 2025
Reviewed: 15 August 2025
Anjali
United KingdomSuch a great idea, it’s like a very stylish hotel that lets you bring your own food and drinks. The communal areas were beautifully maintained, with a huge kitchen for you to cook if you want to, fridge to store your ingredients, plates, cutlery etc and free tea & coffee. Everyone was so respectful of cleaning up after themselves, it was a lovely atmosphere to meet and chat with new people. We went for the smallest room, but it was perfect, and very fun!
Stayed in August 2025
Reviewed: 15 August 2025
Chloe
United KingdomNothing, would stay again in a heartbeat
It’s super clean and spacious in literally the perfect location, 15 minutes (walk) from the swimming pool, 15 minutes (walk) from the bear park and has really good public transport outside if getting back late at night. It’s right on top of the main town square and the museums as well int he beautiful old town. The room was spacious with lots of towels and a really nice shower! The bed is the comfiest I’ve stayed in and every room had a window seat so really nice to look out over the city and a really good way to maximise space in the room. It’s a no contact hotel and everything is accessed via phone so it’s kind of like your own private apartment but they have a common area with kitchen a tea and coffee so the place is really useful for whatever your saying needs are. It was so quiet at night.
Stayed in July 2025
Reviewed: 13 August 2025
Dragos
LuxembourgN/A
Nice atmosphere, cool terrace and kind staff.
Stayed in August 2025
Reviewed: 12 August 2025
Adhikari
Japanlocation : was very close to the Bern station check in and keys for the room: very smooth spacious common area for relaxing, free coffee and self cooking
Stayed in August 2025
Reviewed: 11 August 2025
Tom
United KingdomI did not like the lack of a TV in bedroom
Room was compact but ultimately -most things you needed where there… the apartment facilities and common areas are fantastic
Stayed in August 2025
Reviewed: 10 August 2025
Michel
SwitzerlandMy room was tiny for the price
It is very clean and nicely designed
Stayed in August 2025
Reviewed: 8 August 2025
Dave
United KingdomQuite small windows. Odd room design with bed in the middle and no proper wardrobe and just 3 coat hangers so very limited storage for clothes. Shower quite tricky - when you think you are turning it off instead it switched to an overhead dump of cold water! That got me twice. So the room wasn't so good for the price. Quite dark until 2 days in I spotted some discreet light switches fitted into the bed. I tried the free coffee in the kitchen area but had to pour half of it away as it was horrible! I hated how the hotel requires you to download their app to do anything such as check-in or get a tram discount. On a trip with several hotels the last thing I want is to clutter my phone with extra apps for each stay.
Great central (old town) location, friendly and helpful staff, excellent spacious communal areas. Nice spiral staircase and a roof terrace with a good view.
Stayed in July 2025
Reviewed: 2 August 2025
Audrey
United StatesI had no issue
It’s super cute, clean, lots of amenities, and great location
Stayed in July 2025
Reviewed: 2 August 2025
Read
AustraliaNothing
Staff, facilities, rooftop area, location & cleanliness.
Stayed in August 2025
Reviewed: 1 August 2025
Emer
IrelandOnly gripe is that the sofa bed was super squeaky making for a bad night’s sleep. The whole experience was so good tho that I would absolutely ‘do kooook’ again but perhaps this should be addressed!
Beautiful room, fabulous common area, funky decor, lovely roof top area, welcoming staff … extra bonus was that we were there for the Swiss National Holiday and we were treated to Swiss bread, cheese and other breakfast treats.
Stayed in August 2025
Reviewed: 31 July 2025
Kanakis
GreeceEVERYTHING
Stayed in July 2025
Reviewed: 31 July 2025
Kathleen
SwitzerlandGreat location, easy check-in, nice room and comfortable bed.
Stayed in June 2025
Kingsburg, USA
Hasselt, Belgium
Kraków, Poland
Marano, Italy
Ranzo-Borgo, Italy
Coco, Costa Rica
Lucknow, India
Belgorod, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content