Nothing, it was wonderful

This was one of my favourite hotels I've stayed in. The staff were so friendly, the spa facilities excellent, breakfast wonderful, lovely playground for our two children, and our room was perfect. We loved the location in the forests above Zermatt and decided to have a quiet day enjoying the surrounding area and hotel because it was so lovely. Would love to have stayed for longer.

Stayed in August 2025

Wonderful mountain Hotel !!!!

Stayed in July 2025

The hotel was incredible! Every room, including the lounge, restaurant, spa, and guest rooms, was luxurious and rustic. The beds were so cozy, the spa and pool were amazing, and the food was excellent. The staff were friendly, funny, and personable. We really enjoyed conversations with Marc, Marcus, and Sarah. We would stay here again and look forward to the next visit!

Stayed in July 2025

I loved everything

I recently had the pleasure of staying at Silvana Mountain Hotel, and I can confidently say it was an unforgettable experience. From the moment I arrived, I was impressed by the professionalism, elegance, and attention to detail that defines this stunning hotel. Every member of the staff treated us like family, going above and beyond to accommodate any request with warmth and genuine care. The hotel's organization and service were flawless, making my stay as effortless as it was luxurious. The location is absolutely perfect for skiing, offering breathtaking views and direct access to the slopes—truly the best spot on the mountain. The hotel itself feels like something out of a fairy tale, with its charming, yet sophisticated ambiance. One of my favorite moments was sitting by the cozy wood fire during dinner, the crackling flames adding to the intimate and inviting atmosphere. The spa facilities are state-of-the-art, providing a relaxing retreat after a day on the slopes. A relaxing message is a must after a day adventuring in the Alps. And the food—words can’t do it justice! Every meal was a delight, crafted to perfection with exquisite flavors that made each dining experience a true pleasure. I can’t recommend Silvana Mountain Hotel highly enough. It’s the epitome of luxury, comfort, and warmth, and I look forward to returning for many more unforgettable stays.

Stayed in February 2025

Unique stay in beautiful location. A dream for those who love spa’s and relaxing after a long trek or skiing.

Stayed in August 2024

Having to leave!!!

Your experience begins when you take a gondola up the mountain to get to the hotel. It's a bit of a hike, but well worth it as you come up to a beautiful hotel. The main entrance, rooms and especially the pool and spa facilities are out of this world. What tops it all is that the owner is very friendly and personable, and it was such a blessing to meet him. This is one place where I wish I could give more than 5 stars!!! Loved it so much we extended our stay.

Stayed in September 2024

V good owner

Stayed in July 2024

Extremely friendly and helpful staff. We were upgraded - thank you. Beautiful place and brilliant location for hiking.

Stayed in July 2024

We didn't get to stay longer.

The location was beautiful and the staff were friendly and extremely helpful. The set menu for 40cfr each night was amazing. The rooms were clean and stunning, and the spa was the icing on the cake.

Stayed in December 2023

I like al af things

Dat was perfect Breakfast Environment Personnels And rooms and I Was Satisfied

Stayed in September 2023

Very friendly staff, lovely food, amazing hotel and facilities

Stayed in September 2023

Everything is perfect

Cozy place, nice breakfast and thoughtful service! You can enjoy the natural view during the stay

Stayed in September 2023

N/A

The staff was amazing, the food was good, the room was spacious and beautiful with an nice view to the mountains. I would 100% go back there.

Stayed in August 2023

The clouds blocking the Matterhorn 😆

The pleasant, efficient service, the spa and the bed!

Stayed in July 2023

The staff were fantastic. Spa amazing. Breakfast was just what I needed to fuel me for a hike up to the Rothornhutte.

Stayed in June 2023

Everything was great! We will come back!

A true ski-in/ski-out. Quiet environment in the mountains. Beautiful hotel. Nice staff. Great food We enjoy sledding down one night to Zermatt village! So fun!

Stayed in February 2023

wonderful time above Zermatt everyone was so kind and informative my wife loved the pool after a day in the mountains

Stayed in December 2022

Limited choices for breakfast.

Marc and Martin were lovely hosts. We arrived past 17:00 via train and the last cable car ended at 17:00. Martin reached out beforehand to pick us up with our suit cases (for 20CHF). Compared to the taxis waiting around charging 80CHF. Also Martin offered us a free upgrade with a balcony in our room!

Stayed in December 2022

Excellent customer service

Stayed in August 2023

The information about how to access the hotel is misleadingly incomplete at booking.com ‘side. Zermatt is not accessible by car AT ALL. You have to leave your car and take the train from the previous village in the valley. Then you cross the entirety of Zermatt before you can take a cable car that will bring you to the hotel itself. It took us roughly 2hours do do the last 10km. Booking.com was absolutely unclear about this aspect. Literally zero information. We only learned the specifics after the (no-cancellation) reservation went through and the hotel reached out to us. This is not acceptable. @booking.com please correct this.

Once you are there, the hotel is positively charming. Top catering, super friendly staff, tasteful decoration, stunning view, top comfort.

Stayed in July 2023

Nothing

It is a special place. We fell in love.

Stayed in July 2023

The location was stunning and fabulous for ski-in, ski-out. However, we should have taken more notice of the need to taxi into town in the evening if dinner in Zermatt is on the agenda. A treat to ride the electric taxis through the snowy forested landscape but an expensive one at CHF80 each way.

Property really delightful, characterful but stylish. Location stunning but once there it's very expensive to travel into town for a change of scene or to have dinner in Zermatt. Owner Dany absolutely charming as we're the majority of staff. One or two male staff members a bit dour but overall a fabulous stay. Would recommend.

Stayed in December 2022

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Stayed in April 2024

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Stayed in April 2024