The bed, the bed is ok but the pillows are not great. Sleep was a struggle.

The location is great, very close to town and easy to find. The room was spacious and extremely clean. The views are unmatched. Breakfast was also really good with a lot of options.

Stayed in September 2025

I didn't like that I had to leave.

The staff were genuinely interested in our well being. The property is large enough where you can easily find your own isolated space if desired.

Stayed in August 2025

There wasn’t much to not like. The breakfast could have been better - a bit more choice.

The location was great. It was 10 minutes on the bus outside of Lucerne. We were given a free bus pass and it was very easy. The bus stop was right outside the hotel. The hotel was on the lake and the views were beautiful. The room was lovely, large and comfortable.

Stayed in August 2025

Location, room size

Stayed in July 2025

Thought it’s beautiful and grand , the way the hotel is run is more like a bed and breakfast. Some staff are very helpful while others are not as enthusiastic , especially at the breakfast. The entire hotel to me smells like dust and I feel like coughing whenever I enter the hotel. It’s either dusty or something with the material they’re using is triggering that. They also charge you 5 Swiss francs if you order it lol services, that is insane to me , I have never seen a hotel charge you extra for delivering food to the room. Even the room service is very minimal and hands off, if you don’t request them to clean they will barely do much.

One one of the most beautiful hotel views I’ve seen. Access to the lake with multiple seating options , easy access to other areas of lake and Lucerne via free bus service from the hotel.

Stayed in August 2025

The time for chek-out and there is no flexible in it

The views

Stayed in August 2025

Nothing

Great beautiful hotel

Stayed in July 2025

Tennis court in very poor condition Had to pay for car parking.

Position

Stayed in July 2025

The view of the lake and mountain. Ability to go for a swim. The steam room and wellness center. Right at the bus stop. Comfy bed!

Stayed in July 2025

Super slow service at the restaurant serving dinner and over priced menu

Great Lake side location, right next to the bus stop with easy commute to Lucerne town

Stayed in July 2025

It would have been nice to have a small on-site shop for things like sunscreen but the ride to town was quick and easy.

The view was unbeatable and the room was very comfortable. The staff were helpful and friendly. We liked that it was just a short bus ride into town with the stop right outside the hotel which made it very convenient. There is also a water taxi (but larger) that you can take into town. We did that one evening and really enjoyed the views. We enjoyed the complimentary water activities such as paddle boarding, kayaking and pedal boating. We spent a lot of time swimming in the lake too. There isn’t really a beach so the inner tubes they provided made it easy to hop in and float around. I did not have a chance to use the spa so I can’t speak to that. The food is expensive but that is true of every place in Lucerne and Switzerland in general. We would definitely stay here again.

Stayed in July 2025

Nothing!

Loved that it’s right in Lake Lucerne. The restaurant and bar are great, along with breakfast! The beach cafe was amazing with water activities and direct access to the lake.

Stayed in July 2025

Nothing

I loved the beach club and lake swimming access. The hotel grounds were beautifully kept. Hotel room was nice and clean.

Stayed in June 2025

The restaurant and breakfast were quite expensive, but we anticipated this would be the case.

The view of the lake from our room was amazing. The entire hotel and property were beautiful and inviting. The staff were very friendly and helpful.

Stayed in June 2025

No enough complementary water, No Iron and No privacy in the bathroom but they bring mobile partition BUT the most important notice is that when I checked in they insist to have a deposit of 549CHF as a guarantee for any extra and it’s refundable if not used and when I checked out they refund only 500 CHF and they said the 49 CHF is a government tax which they don’t told me from the beginning at the time of checked in and told them my notice that they should be clear with the client Moreover When they sent my bill I couldn’t see the 49 CHF as apart from the Tax list despite the staff was nice but the ambiguity is there.

It’s location

Stayed in June 2025

Nothing

Location perfect

Stayed in June 2025

Nothing to report

Warm welcome, friendly staff, Modern decor and great service. Easy to get to from Luzern station

Stayed in June 2025

Breakfast could be improved

We loved it

Stayed in June 2025

The lake view is good . Free rental of bike & boat game .

Stayed in June 2025

Hasn’t actual balcony Informed on desk that we have to put a deposit

Nice staff Location

Stayed in May 2025

We celebrated our honey moon and the staff were amazing !

Stayed in May 2025

Awful background music. It sounded like a funeral

Location, food, view, comfort.

Stayed in May 2025

Nothing

Absolutely breathtaking view! The stunning scenery and vibrant colors create a picture-perfect moment. Truly a feast for the eyes

Stayed in May 2025

The food at the restaurant wasn't very good - the breakfast was good but didn't enjoy the meals we had at the restaurant for dinner. The food tasted frozen and seemed overpriced for the quality

The view from our room was amazing! The rooms were spacious and clean as well

Stayed in April 2025