7.7

Reviews of Hotel San Carlo

Via Nassa 28, 6900 Lugano, Switzerland

  • Michael

    Reviewed: 1 September 2025 · Stayed in September 2025

    Verified review

    Nice quiet hotel close to the lake front, station and restaurants. Comfortable room.

  • Edith

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
  • Tetiana

    Reviewed: 30 August 2025 · Stayed in July 2025

    Verified review

    Location

    -

    Property response:

    Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay with us. Your satisfaction is our greatest reward, and we truly hope to welcome you back soon. Team Hotel San Carlo

    Hotel San Carlo
    1 September 2025
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  • Filippo

    Reviewed: 28 August 2025 · Stayed in May 2025

    Verified review
  • 7.0 Good
    Tanita

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review
  • Andrew

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    Fantastic location, friendly staff and clean

    Property response:

    Thank you for sharing your feedback with us. We appreciate your time and hope to have the chance to welcome you again, offering you an even better experience in the future. Team Hotel San Carlo

    Hotel San Carlo
    26 August 2025
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  • Koli

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    yes

    Stuff 's are so lovely. specially in reception.

    Property response:

    Thank you for sharing your feedback with us. We appreciate your time and hope to have the chance to welcome you again, offering you an even better experience in the future. Team Hotel San Carlo

    Hotel San Carlo
    26 August 2025
  • Ines

    Reviewed: 21 August 2025 · Stayed in June 2025

    Verified review

    -The location is really good and central

    - Room was too hot and no AC only a fan was provided.

    Property response:

    Thank you for sharing your feedback with us. We appreciate your time and hope to have the chance to welcome you again, offering you an even better experience in the future. Team Hotel San Carlo

    Hotel San Carlo
    26 August 2025
  • Henrietta

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review

    Could not ask for a better central location than this hotel. You step out straight into the heart of Lugano with a supermarket less than a few steps away. The staff were also beyond helpful and so friendly.

    Whilst everything was relatively clean, it was very basic and hostel like with the shower and sink in the same room as the bedroom. The furniture and decoration was very old and dated and the bed was very thin and not very comfortable. Additionally, there was no air conditioning only a table top fan which did not do much and resulted in me being unable to sleep the entire night due to the heat. Additionally, a large print of a photograph was hung above the bed and not secured properly and due to this fell and hit me on the head. For the money, you get what you pay for and I would recommend for the location and somewhere quick to stay, but there are definitely nicer hotels out there.

    Property response:

    Thank you for sharing your feedback with us. We appreciate your time and hope to have the chance to welcome you again, offering you an even better experience in the future. Team Hotel San Carlo

    Hotel San Carlo
    26 August 2025
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  • Zoe

    Reviewed: 17 August 2025 · Stayed in July 2025

    Verified review
  • Jason

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review
  • Julie

    Reviewed: 12 August 2025 · Stayed in August 2025

    Verified review

    Location perfect, great service

    Property response:

    Thank you for sharing your feedback with us. We appreciate your time and hope to have the chance to welcome you again, offering you an even better experience in the future. Team Hotel San Carlo

    Hotel San Carlo
    26 August 2025
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  • Robert

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review

    Great location, a short walk to the lake and piazza

    Wifi was intermittent, no usable power sockets, think it may have been CH specific connection.

    Property response:

    Dear guest, thank you for taking the time to leave us your honest and appreciated review. We hope to welcome you again and ensure you have a wonderful stay. Fouzia, reception

    Hotel San Carlo
    6 August 2025
  • 7.0 Good
    Rona

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review

    Location, great, very central, staff were friendly and helpful.

    facilities in room very basic.

    Property response:

    Dear guest, thank you for taking the time to leave us your honest and appreciated review. We hope to welcome you again and ensure you have a wonderful stay. Fouzia, reception

    Hotel San Carlo
    6 August 2025
  • Svetlana

    Reviewed: 3 August 2025 · Stayed in July 2025

    Verified review
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  • Diana

    Reviewed: 2 August 2025 · Stayed in July 2025

    Verified review

    Location and nothing else

    Super small, awkward toilet, no aircon, no service, outdated, hall looked bad as well, I can’t believe such a great location is kept in such poor condition. Worst I ever seen in Switzerland

    Property response:

    Dear guest, thank you for taking the time to leave us your honest and appreciated review. We hope to welcome you again and ensure you have a wonderful stay. Fouzia, reception

    Hotel San Carlo
    6 August 2025
  • Anonymous

    Reviewed: 2 August 2025 · Stayed in July 2025

    Verified review
  • 7.0 Good
    Yvonne

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review

    Very central, staff was very nice and helpful. Huge new smart TV.

    The room was very small for three beds, the tub to shower in the bathroom not big enough to take a proper shower. Everything felt very old. Soundproofing not very good either. I believe there are some updated rooms if you looked at the pictures, our room was not one of those.

    Property response:

    Dear guest, thank you for taking the time to leave us your honest and appreciated review. We hope to welcome you again and ensure you have a wonderful stay. Fouzia, reception

    Hotel San Carlo
    6 August 2025
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  • Yanina

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review

    Location!

    N/a

    Property response:

    Dear guest, thank you for taking the time to leave us your honest and appreciated review. We hope to welcome you again and ensure you have a wonderful stay. Fouzia, reception

    Hotel San Carlo
    6 August 2025
  • 7.0 Good
    Guzman

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review

    You're primarily paying for the location. The room was exceptionally clean, and the beds were comfortable. If you don't plan to spend too much time indoors, it is a good place.

    While functional, the facilities are quite dated and could benefit from renovation.

    Property response:

    Dear guest, thank you for taking the time to leave us your honest and appreciated review. We hope to welcome you again and ensure you have a wonderful stay. Fouzia, reception

    Hotel San Carlo
    6 August 2025
  • Anonymous

    Reviewed: 29 July 2025 · Stayed in July 2025

    Verified review
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  • Alexander

    Reviewed: 28 July 2025 · Stayed in July 2025

    Verified review

    Clean, simple, good located

    Property response:

    Dear guest, thank you for taking the time to leave us your honest and appreciated review. We hope to welcome you again and ensure you have a wonderful stay. Fouzia, reception

    Hotel San Carlo
    6 August 2025
  • Yiqing

    Reviewed: 26 July 2025 · Stayed in July 2025

    Verified review

    Location. Friendly staff.

    N/A

    Property response:

    Dear guest, thank you for taking the time to leave us your honest and appreciated review. We hope to welcome you again and ensure you have a wonderful stay. Fouzia, reception

    Hotel San Carlo
    6 August 2025
  • Ilias

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review
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  • Oona

    Reviewed: 24 July 2025 · Stayed in May 2025

    Verified review

    Location is excellent right in the heart of the city on the main shopping street and just one block away from the lakeside. It was very easy to reach from the trainstation with the city-funicular, and served well as a base for our stay. The staff was nice and helpful.

    The hotel is not particularly beautiful but if you are looking rather a place a abase for your stay, and spending most of the time explorig outside, then this is a perfect solution. Breakfast was not included but the reception recommended some places near by.

    Property response:

    Dear guest, thank you for taking the time to leave us your honest and appreciated review. We hope to welcome you again and ensure you have a wonderful stay. Fouzia, reception

    Hotel San Carlo
    6 August 2025
  • Showing 1 - 25

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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