Reviews of Sorell Hotel Rütli 3 stars
Zähringerstrasse 43, City Centre, 8001 Zürich, Switzerland
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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewExcellent location
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewOn 30 August 2025, I stayed at Sorell Hotel Rütli. In the morning at check-out, I paid for the stay using my personal card directly at the hotel. However, later that same day, I noticed that Booking.com also charged me again for the same room, likely because the reservation was made through your platform. This resulted in a double payment for the same stay. I kindly ask you to look into this issue and advise how I can proceed with getting a refund for the duplicated charge.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLoved the comfy beds and selections at breakfast. And the seating outside to relax.
Dear Paul, Thank you for your kind feedback regarding our location, comfortable beds, and breakfast selections. We are thrilled to hear that you enjoyed your stay and the outdoor seating area. We look forward to welcoming you back in the future. Kind regards your Rütli Team
Dear Paul, Thank you for your kind feedback regarding our location, comfortable beds, and breakfast selections. We are thrilled to hear that you enjoyed your stay and the outdoor seating area. We look forward to welcoming you back in the f… Show more
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe personal was extremely nice and helpfull. Of course there were not many services available but it was expected. Everything was clean at all times. The hotel was very comfortable, perfect to explore the city or for those who are traveling for business. The breakfast was really nice, coffe was served quickly and the food was fresh and in perfect state, they had everything one would expect for breakfast (i.e. eggs, fruits, bread, yogurt, etc.) and it was included in the price, wich is very nice in a city as expensive as Zurich. The hotel is extremely well located, I arrived from the airport in about 40 minutes, it is a direct connection and is hard to get lost. You have a lot of restaurantes if you want to eat out, and there are many convenience stores nearby in case you are looking for something quicker and cheaper. They even let you an umbrella at the room, it feels like everything is taken care off to make your stay easy. Its the perfect hotel if you want to arrive and check out quickly.
I did not like the way the beadshets were dispossed, it was only one thin layer of bedspread and did not seem comfy enough. However, it might be a personal or cultural things, I have seen similar bedspreads when traveling trough Germany. It always seems od to me but is probably normal here.
Dear Guest, Thank you very much for your gracious feedback regarding your recent stay at Sorell Hotel Rütli. We are delighted to hear that you found our staff to be friendly and helpful, and that you appreciated the cleanliness and comfort of our hotel. It is wonderful to know that our breakfast offerings met your expectations and that our location proved convenient for your travels. We also appreciate your comment regarding the beddings. Our aim is to provide a comfortable sleep experience for all our guests, and we understand that preferences may vary. Your feedback is valuable as we continue to enhance our guests' experiences. We hope to welcome you back in the future, and thank you once again for choosing our hotel for your stay in Zurich. Kind regards your Rütli Team
Dear Guest, Thank you very much for your gracious feedback regarding your recent stay at Sorell Hotel Rütli. We are delighted to hear that you found our staff to be friendly and helpful, and that you appreciated the cleanliness and comfort… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewWhen I arrived after 8 on the Monday I was booked into a room above the bar, not as requested..three months ago. Lady on duty knew nothing about my request. The lady was grumpy about trying to find me another room..I was given another..not the best. And there were NO towels in the room . I walked downstairs to ask for towels..guy on duty was not friendly. Gave me two old bath towels.
Staff friendl;iness. Breakfast girls were very helpfull.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewFriendless of staff, great breakfast and close to everything
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast and friendly staff
Air conditioning struggled with humid weather.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified review“Everything was perfect – location, breakfast, and cleanliness.”
Nothing
Dear Koray, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our location, breakfast, and cleanliness. Your satisfaction is our priority, and we hope to welcome you back soon. Kind regards Your Rütli Team
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat central location. Good breakfast
A little warm in the summer and AC substandard as others have commented
Dear Lee, Thank you for your positive feedback regarding our location and breakfast. We regret that the cooling system did not meet your expectations. Due to city regulations, we can only cool to a certain extent, but we are happy to provide fans upon request. Kind regards, your Rütli Team
Dear Lee, Thank you for your positive feedback regarding our location and breakfast. We regret that the cooling system did not meet your expectations. Due to city regulations, we can only cool to a certain extent, but we are happy to prov… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGood location near train station. Short journey, CHP7 to the airport. Continental breakfast good selection. Friendly staff. Decent room size and bathroom. Facilities etc provided. AC in room. Safe area.
Zürich is expensive. Breakfast being included does help. Glass sliding door on bathroom.
Dear Guest, Thank you for your kind words about our hotel and staff. We are pleased to hear you enjoyed your stay and appreciated our breakfast selection and convenient location. Your feedback regarding the bathroom door is noted, and we hope to welcome you back soon. Kind regards Your Rütli Team
Dear Guest, Thank you for your kind words about our hotel and staff. We are pleased to hear you enjoyed your stay and appreciated our breakfast selection and convenient location. Your feedback regarding the bathroom door is noted, and we h… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewIt was in a great spot.
Nothing bad.
Dear Berrin, Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our great location. We look forward to welcoming you back for another pleasant experience. Kind regards, your Rütli Team
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation
Staff wasn’t welcoming. Fine but not friendly. We chose this hotel because it advertised air conditioning. It barely operated and a sign that said it was summer and air conditioning was trying does not excuse the lack of air conditioning.
Dear Elizabeth, Thank you for sharing your feedback. We regret that your experience with our staff did not meet your expectations and that the cooling system did not provide sufficient comfort during your stay. We appreciate your understanding of the city's regulations regarding cooling limits. Kind regards, your Rütli Team
Dear Elizabeth, Thank you for sharing your feedback. We regret that your experience with our staff did not meet your expectations and that the cooling system did not provide sufficient comfort during your stay. We appreciate your understan… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBreakfast was really good! Wifi was good. Staff great.
The hotel claims to have air conditioning, but the units are underpowered and not able to handle the heat in August. They gave us fans as well, which did help a bit.
Dear Ian, Thank you for your feedback. We regret that our cooling system did not meet your expectations during your stay. As per city regulations, cooling limits are in place, but we are glad that the fans provided some relief. Kind regards Your Rütli Team
Dear Ian, Thank you for your feedback. We regret that our cooling system did not meet your expectations during your stay. As per city regulations, cooling limits are in place, but we are glad that the fans provided some relief. Kind regar… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation was close to the station and attractions are within walking distance. The bed was comfortable and loved the note on the bed with an offer of various other pillows (for sinus or neck pain for example, if required.
The aircon was working but not strong enough.
Dear Su-Mari, Thank you for your kind words and recommendation! We are delighted to hear that you enjoyed our prime location and comfortable accommodations. We appreciate your feedback regarding the air conditioning; while all our rooms are equipped with a cooling system, we understand that it may not always meet our guests' expectations. Please know that we can provide additional fans upon request to enhance your comfort. Kind regards Your Rütli Team
Dear Su-Mari, Thank you for your kind words and recommendation! We are delighted to hear that you enjoyed our prime location and comfortable accommodations. We appreciate your feedback regarding the air conditioning; while all our rooms ar… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGood location , good breakfast
Sheets had a little blood on them
Dear Constantine, Thank you for your feedback. We are pleased to hear that you enjoyed our location and breakfast. However, we sincerely apologize for the issue with the sheets. We will ensure that our housekeeping team addresses this matter to maintain our standards. Kind regards your Rütli Team
Dear Constantine, Thank you for your feedback. We are pleased to hear that you enjoyed our location and breakfast. However, we sincerely apologize for the issue with the sheets. We will ensure that our housekeeping team addresses this matt… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe hotel is close to the train station and located in a great part of town. You can't hear the trains and it is a short walk to the hotel. The staff is wonderful and glad to help. The airconditioning is not the best. The staff did provide fans to help offset that. The breakfast is very good.
The airconditioning did not work well.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewNone
Poor facilities and room is very stuffy. No circulation of air and air conditioning is poor and not cool enough to give comfort. Price is exceptionally high given the cubicle size and lack of facilities.
Dear Yeoh Phee Eng, Thank you for your feedback. We regret that your experience did not meet your expectations. While all our rooms are equipped with a cooling system, we understand that the city's strict regulations may limit comfort levels. We can provide fans upon request for your convenience. Kind regards Your Rütli Team
Dear Yeoh Phee Eng, Thank you for your feedback. We regret that your experience did not meet your expectations. While all our rooms are equipped with a cooling system, we understand that the city's strict regulations may limit comfort leve… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified review