Reviews of Hotel Rheinfall
Zentralstrasse 60, 8212 Neuhausen am Rheinfall, Switzerland

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewStaff was great. Breakfast selection was good.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe hotel is a 5 minute walk from the station and about 8 minutes from the falls. Plenty of restaurants nearby. I had a very comfortable room they upgraded me to a larger bed which was lovely. The man at reception was so kind helpful gave me loads of information i wouldn't have known. Lovely breakfast and everyone was friendly. Had a wonderful time
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation good for a trip to Rheinfall and several nearby restaurant options. Mid range hotel, room clean.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe host was nice and informative . The location is ideal for the falls and Italian within 5 mins walk
No aircon and room very hot .
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewWell you get what you pay for :-). For the money this property is adequate enough for a stop off while visiting the Rhine falls area. Breakfast was very nice. Staff were very friendly. And having a dedicated parking area at the rear was a bonus!
No aircon in the rooms!! Kind of quite essential in the summer heat but it was only for one night so we survived.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe hotel is about 10 mins easy walk to the waterfall. The staff was polite and helpful. There is a private parking lot, just the parking places are quite narrow.
The overall quality and design of the rooms is not adequate to the high price.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe staff were exceptionally friendly and helpful. The breakfast was very good
The hotel is in need of some work, the rooms were very hot due to no air conditioning, but they did give us 2 fans. In time this will be a lovely hotel but it definitely needs some modernising.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe location is excellent..Mr Sonny was very nice guy and entertaining.
Would be nice if the toilet have a bidet
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGreat location for rhein fall !!
Bathroom always smelt like sewers, more investment needed furnishing wise even down to the right size quilt for the bed but there was 2 singles for the double bed. But you can tell someone is working very hard to try and make it a great place
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified review1- hospitality and understand needs for my family request 2- Location 3- supr Clean hotel 4- Parking
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe proximity to the falls.
The friendly and kind staff
Reviewed: 15 July 2025 · Stayed in July 2025
Verified review