The management is from Hotel Luzernhof, but the stay is at Residence Zur Musegg. It created some confusion with our expectations.

My room was spacious, but it wasn't the case with my friends who were on different floors.

Stayed in August 2025

1. The receptionist (male with a nose piercing) will provide you all the info and answer your questions, but he seems so disinterested in doing so. It felt that he was just doing it for the sake of his job, nothing more. 2. Room looked clean on the outset, but the moment you look at the ceilings - there were webs that seemed to haven't been cleaned since ages. 3. The bottom of the beds was dirty too, just we had nothing to do with since you're sleeping on TOP of it. 4. I thought the room would be cleaned regularly, but it wasn't. Maybe i didn't know there was a rule in place to confirm this at the reception, or leave your dustbins outside your room, or keys at the front desk - I'm unsure about this. 5. Worst part is - you have to take your room keys (the only pair you have) to lock the bathrooms from inside when you're using it. This is feel is complete non-sense when you can have the usual door knobs/locks to lock it from inside. I reached a little early at the hotel, and asked for a check-in. But despite, just 30-40 mins left, the receptionist was adamant that i just can't check-in before 3. It was at around 3:10 that i had to reach out for the 3rd-4th time for the keys and then only he handed the keys to me. I don't really feel like that it was coincidence that my room was being cleaned at the exact same time i asked for the keys. That male receptionist can be a little more courteous and generous instead of being all professional, as tourists must feel welcome and comfortable in such cases.

I didn't have the best experiences, but it was manageable. 1. There's always a risk with shared spaces because people share bathrooms. Fortunately - in my case i found it clean most of the times, with spare towels. But that was probably because the property wasn't fully occupied - just in luck. 2. Good thing is - it's close to the Lucern train station, a 10-min walk. 3. Clear communication was made before checking-in. The property is managed by the Luzernerhof Hotel, which is close by. So, you need to check-in at the hotel, grab your keys and then walk further 5mins to get to this shared property.

Stayed in August 2025

Pillows too thin. Room could get quite hot and limited ways of cooling this.

It was a great location near shops and the centre of town, this was the purpose of us booking it. It had a fridge. Beds were comfy enough. Good value for money. Shared bathrooms that got cleaned regularly.

Stayed in August 2025

No mirror in the room, the refrigerator looked dirty and the room was not very clean.

Very centrally located. It looked all very basic, but the shared bathroom was not that bad. It was one of the cheapest options in Lucerne.

Stayed in August 2025

The floor makes a lot of noise. The stairs make a lot of noise too…

Stayed in July 2025

They said there is ac but we didnt felt the ac and there is no ac exhaust In our room . So we used the fan . In the evening its okay. But when it was morning . We decided to checkout early because it was really hot.

Near to center .

Stayed in August 2025

The toilet was shared by both male and female. This is uncomfortable for us. Also this place doesn’t have an elevator and difficult to carry heavy luggage..

It’s near all main attractions and close to city center

Stayed in August 2025

Private room was nice, but the first night there was no toilet paper and no hot water in the shower. Bed was comfortable enough, and the wifi / fridge worked well. Location is great, 10 min walk to main train station and close to all sights.

Stayed in August 2025

No bathroom inside the room, rather, there are 2 bathrooms in each floor that is shared among guests.

It is conveniently located at the center of Luzerne. Near bus stop, restaurants, shops.

Stayed in July 2025

No AC, shared bathroom.

Basic room at a great location. Nice and clean. There is a fan but no AC, share bathroom. Check in at a nearby hotel. Unbeatable value.

Stayed in July 2025

Very warm in July

Value for money, location

Stayed in July 2025

however they can clearly mention that the check in location is different, so that the guest can directly go at place of check in. It doesnt have elevator, I was lucky to got the floor one There laundry system is weird- I put 2 CHF coin, my washing was only for 0.5 CHF- I Didnt get the remaining money back Then I had to put separate coins in order to use the dryer, and there was no detergent at all. And the painting of my room was broken.

Nice location, Clean facility, enough shared toilets - available all the time.

Stayed in July 2025

Would have liked another lamp and another fan. We should have asked as they seemed eager to accommodate us.

Location close to public transportation. Clean room. Good value for the price.

Stayed in June 2025

A kitchen area would be useful in making packed lunches and drinks etc.

This propery is managed by a hotel round the corner, which is where you check in. I was able to leave my bags here after checkout to accomadate my travel plans. The staff here were very helpful and friendly. You can also get a vistior travel pass, I had to ask for this. The property was clean and what you pay for, there are a lots of rooms and nights could be noisy. There is a laundry area but no kitchen area, therefore if you had to wash out your cups and lunch boxes you had to do so in the bathroom. The location is very central to the old town and lake and near a very nice chocolate/cake shop.

Stayed in July 2025

Very noisy inside, not too clean. To get room keys you have to go to other place nearby

Nice location

Stayed in April 2025

Key arrangements

You hve to pu your key at the host down the street. Make sure you have adequate transportation. Lucerne is very beautiful but no airport. Very near train station across the bridge. Couple vlicks from panaromic views. You can take a ferry to the mountains. Very nice bkfst. On the higher side of costs in europe.

Stayed in May 2025

Less light i.e. a bit dark because only have 2 table lamp. Not sound proof. The location is slightly uphill, which may be a bit inconvenient if you're carrying or dragging heavy luggage.

The location near to the public transport and accessible.

Stayed in May 2025

1. The room key is not able to use to lock the shared bathroom as we been told earlier the room key can be used to lock the bathroom door. However, its not. 2. No kettle in the room or somewhere (no kettle at all). So no hot drink when its needed. 3. You need to walk and hike for around 250 meters to the room as the check in place was in different place. I’m okey with that but if you got many luggage and then this is a bit challenging for you.

1. Location. 2. The room given was not the same as per booked but was still okey.

Stayed in May 2025

Check in place is other than residence place, You need to struggle a lot for checkin Beds are not good noisy on movement

Location is at city center

Stayed in May 2025

There was no lock on the toilets and showers

Liked location and large bedroom.

Stayed in April 2025

There is no microwave so plan your meals accordingly. I do want to subtract 2 points. 1 is the WiFi is not strong enough for work calls but ok for surfing and watching YouTube. The other one is I did notice dust in the morning so maybe more dusting is needed. Also the pillow is so soft for my personal preference. But I made it work by folding it.

It’s unfair to rate the property on what they already tell you they have or don’t have. First, the instruction to check in at a nearby location was clear and not a hassle in any sense. Remember to have a 20 dollar or euro or francs bill with you for the key deposit. They do register guests for the free city bus pass. The room was HUGE for 1 person. The bathrooms and toilets are very clean. No smell. The desk, chairs, wardrobe, and fridge were appreciated. Not something you find for $70/night in the center of the old town. Walking was extremely easy to hundreds of shops and supermarkets.

Stayed in October 2024

No elevator

Location

Stayed in October 2024

No view from the hotel room, no electric kettle inside the room.

Cleanliness.

Stayed in September 2024

Having the Check-in desk being in a completely different building nearby (different street) with just a sign sending you out on a chase to find it was not very convenient, especially when hauling luggages.

Room was very spacious and comfortable.

Stayed in September 2024