My meal on the first night was disappointing.

Staff and the view

Stayed in August 2025

- The pool was a bit cold for us, even though it’s summer time and some days were hot weather, the pool water was very cold. - The location was good since we had a car, it’s only few minutes drive to the center. - Walking is also good option but the way back is climbing sharp way up. There are buses also nearby. - The parking outdoor was supposed to be half price than indoors based on “booking” information, but when we arrived they said that outdoors will be the same as indoors, and that booking was still not updated. This is fine overall, but would be better not to make these kind of inaccurate information.

The staff were FABULOUS ! Very helpful with great attitude, very welcoming, smiling, wonderful energies and looking for helping guest. The suite is beautiful, big spaces and great view to the lake. Room service was good ! They didn’t miss any day. Nice gym and they offer also sauna. Cleanness and service are excellent.

Stayed in August 2025

The hotel was a bit old.

Perfect View Perfect Staff But the hotel was a bit old.

Stayed in August 2025

- The room’s furniture could benefit from a more modern touch, although everything was clean - For dinner, greater variety at dinner would be welcome given the high prices - The pool water is cold - Finally, offering a few more "free" items in the room (such as drinks, snacks) would make the experience even more enjoyable, especially considering the price.

The hotel is well located, with a back entrance leading directly to Paradiso train station. The lake view suite was very spacious and offered a beautiful view. The staff were extremely kind, whether at the reception, housekeeping, or during breakfast. A special mention to the gentleman at breakfast who remembered the ingredients of the morning omelette, a lovely touch! The room was very calm and quiet, which made it perfect for working. It was also well equipped, with two televisions, two bathrobes, etc. The bus pass was also a real bonus, making it easy to explore the area.

Stayed in August 2025

- no outdoor pool

+ location + staff + lake view

Stayed in August 2025

The furniture is a bit out dated but in an excellent condition so wasn’t really an issue . It is the location is not centric so you need to take a train or bus but the hotel provides a ticket on arrival a good touch from them.

The view from the rooms is amazing Lugano lake is breath taking . The room is spacious , clean , comfi beds , the breakfast was the best , nice high quality variety , omelette station and they even have nice coffee not the regular machine ones . The gym area is a bit stuffy but they have all the necessity equipment. The pool is nice but it is only indoor.

Stayed in July 2025

Every thing was excellent

Perfect staff and varied breakfast

Stayed in August 2025

Nothing

I everything

Stayed in June 2025

Gym without airflow.

Friendly , helpful staff. Location : slope of the mountain yet close to the city’s center, away fron the noise. Clean, very good food.

Stayed in June 2025

Great place, we had a view of the lake and garden (definitely recommend). Nice staff although there were a few let downs. However, we are delighted with the place- a successful holiday and a beautiful place .

Stayed in July 2025

The location

Stayed in July 2025

Having to pay 10CHF per night to park in the outside car park. The bathroom of our room was very badly designed which made getting into the shower very difficult. You had to squeeze between the toilet and the edge of the shower screen to climb over the edge of the bath to access the shower. The cost of the drinks in the Havana Bar were just ridiculous. 23CHF for a gin and tonic! No wonder the bar was nearly empty and then you had to sit and drink it while other guests were sitting smoking in the bar.

The rooms were spacious and the location was a 20 minute walk from the centre of Lugano or use the free bus from outside

Stayed in July 2025

Nil

The location is excellent. The view of the lake is amazing!! The restaurant is also good. Will go back.

Stayed in June 2025

There could be more outdoor areas for relaxing

The hotel was excellent.

Stayed in July 2025

N/a

Great location! Restaurant on property was amazing.

Stayed in June 2025

Nothing.

Upgraded to a suite which was a very lovely surprise. The staff make this hotel as they're all super friendly and nothing is too much trouble. Breakfast was plentiful and superb! Only had one evening meal which was great. Quiet location. Bus and train station on the doorstep for further travelling if needed. We stayed for 3 nights but unfortunately didn't get time to sample the spa facilities. Sad to leave.

Stayed in June 2025

The installations could use a revamp.

Stayed in June 2025

The view is amazing! The room on the tip floor is marvelous! Thank you for the nice unforgettable weekend.

Stayed in June 2025

Excellent place to stay

It was wonderful

Stayed in May 2025

Extremely expensive for what was on offer

Great location - near train station but quiet, amazing view, helpful staff, wonderful breakfast

Stayed in May 2025

Sandwich and Salad in the bar were very expensive.

Stayed in April 2025

The location is great. Very comfy. Good restaurant and friendly staff. However they could be a little bit more service oriented, like extending the check out for an hour or two free of charge OR provide a tiny little portion of olive oil and honey for free and not ask for 15CHF.

Stayed in April 2025

Breakfast variety needs improvement. As it is located uphill, walking to the hotel from lake or Lugano-Paradiso train station require a bit of extra efforts

Location, rooms, facilities, staff were magnificent. Lugano-Paradiso train station is closest to the hotel.

Stayed in April 2025

Slight 1980’s/1990’s feel to some main corridor decor, but a minor factor. Would stay here again

The staff were excellent. Japanese restaurant (limited nights) was above expectation. Restaurant staff were particularity helpful. Plenty of room in the suite with nice garden access

Stayed in March 2025