Reviews of Paradies 001
Poststrasse 4, 7050 Arosa, Switzerland
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Reviewed: 15 October 2024 · Stayed in October 2024
Verified reviewGood sized rooms. Spacious
Indoor pool was not available (apparently since May). Was not indicated on Booking.com or in the email link sent by Paradies! Yet still charged full price. I even specifically raised the question as weather was not great and I had my 2 children with me. We chose this apartment specifically because it had an indoor pool open all year round. Could not access Haus 2 where apartment located as renovations prevented access. Not informed either. No one to show how to get apartment. Local resident had to show us. We arrived just after check-in and communicated this but no one at reception and no instruction how to get to apartment. Hot water failed. No notifications from Paradies. I phoned the number but my call was rejected. No attempt to contact me or keep me informed. Once again I spoke with local residents to know what was problem and how long it would take to resolve. Shocking customer service and falsely advertised. Will be lodging a formal claim.
The conversion and renovation work on the indoor swimming pool is transparently communicated on our homepage. It is therefore very unfortunate that this information was not enough. House 2 is easily accessible even during work and the contactless check-in is very much appreciated by the vast majority of our guests. During the renovation work, it may unfortunately happen that hot water was not available for brief moments. Understandably, we don't have Combox set up on our phone. Unanswered calls are therefore automatically ended. We apologize for the circumstances and that we were unable to organize your stay according to our usual standards
The conversion and renovation work on the indoor swimming pool is transparently communicated on our homepage. It is therefore very unfortunate that this information was not enough. House 2 is easily accessible even during work and the conta… Show more
Reviewed: 14 August 2023 · Stayed in July 2023
Verified reviewthere was construction in the road near by and it was noisy and dusty.
Reviewed: 19 January 2023 · Stayed in January 2023
Verified review