14 Bodmenstrasse, 3920 Zermatt, Switzerland
#66 of 494 hotels in Zermatt
Guests' ChoiceBased on 41 apartment reviews
9.5Cleanliness
9.7
Comfort
9.8
Location
10.0
Facilities
9.7
Staff
9.3
Value for money
9.3
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: August 18, 2025
Kent
United StatesAll good
Location Nice living area
Stayed in August 2025
Reviewed: August 5, 2025
Alison
United StatesEverything was perfect.
The apartment was just wonderful. Bright, cozy, and centrally located. Quality fixtures, fittings, glassware, linen etc. Very quiet even though ideally located for the Main Street, the train station and the various mountain trains and gondola’s. Nice side view of the Matterhorn, it was fun looking to see if it was on display (or not). We were very pleased with our stay and highly recommend this apartment.
Stayed in July 2025
Reviewed: July 18, 2025
Lillian
United StatesWould have liked some conditioner for hair. The European laundry dryer took many hours and several rounds to get a small load dry. Maybe some instruction on what the dryer settings are to choose from. The various suns weren’t helpful for non-Europeans.
We loved the modern design of the interior and that it was SO close to everything in town. I could literally go get something from the grocery and be back in 5 min! The kitchen was well stocked with all the basics as well.
Stayed in July 2025
Reviewed: July 6, 2025
Beverly
United StatesAs air conditioning wasn't available (not unusual in this), it would have been nice to have fans available for those warmer nights.
Everything! Beautiful place in a perfect area.
Stayed in June 2025
Reviewed: June 21, 2025
Sharon
United StatesThe shared laundry facility can be challenging to schedule.
Beyond expectation… spacious, clean, modern amenities, very organized and proximity to most attractions, stations and the shops. The cherry on top is the view of the Matterhorn from the balcony.
Stayed in June 2025
Reviewed: May 14, 2025
Arjun
IndiaVery spacious and clean. Very close to the station and has elevators to take the luggage. All facilities available even laundry.
Stayed in May 2025
Reviewed: January 16, 2025
Kirk
United StatesUnfortunately the microwave was inoperable at the time of our stay. The owner was waiting receipt of a new one to replace. It did not hinder our wonderful time at the property.
Everything with the property, owner and location were excellent! Very close to the train station, 3-min walk. Great communication and instructions from the owner.
Stayed in December 2024
Reviewed: December 28, 2024
Verna
United KingdomWe informed the host the microwave isn’t working and they were ready to replace it but we didn’t need it because we only used the hob. Host are ready and easy to get hold of so nothing to worry about.
The apartment is close to shops, restaurants and trains. Coop grocery store is just behind Norqain watch shop 2min away from the apartment ( incase you wonder where you could buy groceries). The apartment is easy to locate and has everything you need if of course want to cook and have your own privacy and enjoy the view while sitting out in the veranda. View is fantastic and the place is quiet and safe. The host is quick to respond to messages or emails. The apartment is a bit pricey because I booked it during peak season but apparently it is also listed on other flat-forms and of better price so check it out. We enjoyed our stay and I recommend anyone should try and use this apartment because you will love it like we have.
Stayed in December 2024
Reviewed: October 30, 2024
Primsarinya
ThailandI don't know how to use the microwave, it didn't work so we couldn't use it. And also the toaster, anytime we used it, all the electricity in the kitchen were cut off, maybe it's broken i guess.
Soooo beautiful apartment and prompt facilities. The owner and family was so nice and prepared well for all things. Super close to the train station, my mom is 71 years old so she had not to walk so far, my 3 big baggages were so heavy. There's elevator reaching our floor and also I like they have laundry room downstair for washing and drying our clothes. All spare things such as toilet papers and else are over enough. We had a great time there in Zermatt coz of you. Thank you so much 😊🙏💓
Stayed in October 2024
Reviewed: October 17, 2024
Roland
United KingdomIt was expensive and as a duplex couldn’t carry our heavy suitcases to the bedrooms.
Spacious apartment in the centre close to the station
Stayed in September 2024
Reviewed: October 2, 2024
Timothy
United StatesThe microwave wasn’t working on the days we were there
Location. It’s within a 2 minute walk from the train station and convenient to everything and I mean everything
Stayed in October 2024
Reviewed: September 24, 2024
Bruna
SwitzerlandSome kitchen appliances didn't work - dishwasher and microwave. The owners didn't inform us about that, so it was frustrating not being able to use everything.
Beautiful flat and great location!
Stayed in September 2024
Reviewed: September 6, 2024
Kathy
United StatesMicrowave was broken.
Comfortable modern apartment in the perfect location close to everything! Nice to have access to washer and dryer in the building.
Stayed in September 2024
Reviewed: August 29, 2024
Sally
United StatesGreat location, 2 minutes from the main train station, the Gornergrat railway station, and supermarket. Very clean and comfortable, lots of space and well equipped
Stayed in August 2024
Reviewed: August 9, 2024
Eileen
BahrainThe apartment was even better than what we saw on the photos. Loved the large living room and little balcony from where you can sit and enjoy the view and even see the tip of the Matterhorn. The location could not get any better - right next to the train station with shops and restaurants almost at our doorstep and yet it wasn't noisy.
Stayed in July 2024
Reviewed: June 13, 2024
Grace
United StatesNone
Very roomy and accessible. Highly recommended
Stayed in June 2024
Reviewed: June 13, 2024
Lauren
United StatesVery comfortable, clean and well appointed.
Stayed in May 2024
Reviewed: June 2, 2024
Elvelyn
SingaporeNothing!
The kitchen was very functional and the sofa was lovely to hangout. Very convenient location as well.
Stayed in June 2024
Reviewed: May 7, 2024
Spiros
GreeceThe mattresses are a bit hard.
Amazing apartment! Didn't want to return back home! The location is perfect, 2 min walk from the station, about 10 min walk to the lifts. Spacious rooms, beautiful leaving area and a fully equipped kitchen.
Stayed in May 2024
Reviewed: April 27, 2024
Irina
CanadaThis property is exceptional.
Stayed in April 2024
Reviewed: March 1, 2024
Paul
CanadaVery little, nothing to complain about
Location A+
Stayed in February 2024
Reviewed: October 21, 2023
Damian
SingaporeSmall kitchen, weak pressure of the shower head in the master toilet (with the bathtub). Non responsiveness of the contact person when we were asking for directions on where to locate the washing machine.
Convenience and dual toilets and 2 bedrooms
Stayed in October 2023
Reviewed: October 19, 2023
Lea
PhilippinesJust the check in is very late and the check out is also cery early.
The location is very good. Walking distance from everything. Also there’s a place where we can leave our luggages just in case you arrive there early or you need to go somewhere else before heading to your next location. The host is also very responsive and helpful during our stay.
Stayed in October 2023
Reviewed: July 29, 2023
Andrew
CanadaClean, spacious, very well decorated apartment. Thoughtful kitchen amenities. Great location near the station and the Main Street.
Stayed in July 2023
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content