Opiniones del Neuchâtel City Hôtel

Hola, Gracias por compartir sus impresiones. Nos alegra saber que encontró a la mayoría de nuestros recepcionistas amables y que nuestras habitaciones fueron cómodas para usted. Lamentamos que la ausencia de aire acondicionado haya causado algo de incomodidad durante los días calurosos. Contamos con ventiladores para ayudar a refrescar las habitaciones, aunque entendemos que en verano puede no ser suficiente. Tomamos nota de sus comentarios para seguir mejorando, siempre buscando ofrecer la mejor calidad posible acorde con nuestras tarifas. Esperamos tener la oportunidad de recibirle nuevamente y brindarle una estancia aún más agradable. Atentamente, Neuchâtel City Hôtel

Hola, Gracias por compartir sus impresiones. Nos alegra saber que encontró a la mayoría de nuestros recepcionistas amables y que nuestras habitaciones fueron cómodas para usted. Lamentamos que la ausencia de aire acondicionado haya causado … Mostrar más

Hello, Thank you for your feedback. We’re glad you appreciated our location. We understand that the heat may have made your stay less comfortable. Unfortunately, our hotel does not have air conditioning, but we do our best to ensure a pleasant stay despite this. Best regards, Neuchâtel City Hôtel

Hello, Thank you for your feedback. We’re glad you appreciated our location. We understand that the heat may have made your stay less comfortable. Unfortunately, our hotel does not have air conditioning, but we do our best to ensure a pleas… Mostrar más

Hello, Thank you for sharing your feedback. We’re glad you appreciated the central location of the hotel and the spaciousness of the room. We’re sorry to hear that other aspects of your stay did not meet your expectations. Your comments regarding the overall condition and perceived value have been noted. We would like to clarify that our property is not officially classified under a star-rating system in Switzerland. Some booking platforms may display their own rating criteria, which can sometimes be misleading. As for the parking, the fee is clearly stated in advance and the facility is located very close to the main building. We hope to have the opportunity to welcome you again under better conditions. Best regards, Neuchâtel City Hôtel

Hello, Thank you for sharing your feedback. We’re glad you appreciated the central location of the hotel and the spaciousness of the room. We’re sorry to hear that other aspects of your stay did not meet your expectations. Your comments r… Mostrar más

Dear Ferran, Thank you for your feedback. We’re genuinely surprised by the severity of your comments, as they do not reflect the usual experience shared by the vast majority of our guests. That said, we’re sorry if your expectations were not met during your stay. Our housekeeping and maintenance teams work hard every day to ensure a clean and welcoming environment. If something was not up to standard, we would have appreciated the opportunity to address it during your visit. We remain at your disposal should you wish to discuss your experience further. Best regards, Guest Relations Neuchâtel City Hôtel

Dear Ferran, Thank you for your feedback. We’re genuinely surprised by the severity of your comments, as they do not reflect the usual experience shared by the vast majority of our guests. That said, we’re sorry if your expectations were n… Mostrar más

Dear Guest, Thank you for sharing your experience with us! We’re thrilled to hear that our team provided excellent service and that the early check-in made your stay more convenient. We appreciate your suggestion regarding the minibar and fully understand how helpful it would be for storing water. Your feedback is invaluable, and we will certainly take it into account as we strive to enhance our guests' experience. We look forward to the pleasure of welcoming you back in the future! Best regards, City Hotel Team

Dear Guest, Thank you for sharing your experience with us! We’re thrilled to hear that our team provided excellent service and that the early check-in made your stay more convenient. We appreciate your suggestion regarding the minibar and… Mostrar más