Reviews of Fairmont Le Montreux Palace 5 stars
Avenue Claude Nobs 2, 1820 Montreux, Switzerland
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Reviewed: 31 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe reception staff, who were attentive and courteous, helped us with our luggage and made a reservation for our restaurant dinner.
Upon checking into our room, we observed a building under construction directly in front of it. As it was Sunday, no construction activities were taking place at that time. The following morning, I woke up early at 7 AM and positioned myself on the balcony in anticipation of a spectacular sunrise view. However, I was immediately disturbed by loud noises from the construction site, and upon making eye contact with the workers, I became significantly distressed. This commotion also awakened my wife and daughter from their sleep. Despite being offered a discount on hotel dining and a late check-out option, we deemed the stay unsatisfactory given the $1,000 daily rate and substandard room decor. The overall experience reflected a 3-star rather than a 5-star accommodation standard.
Dear Joeshen, Firstly, I would like to express my gratitude for choosing Fairmont Le Montreux Palace for your stay and for sharing your detailed feedback. I am pleased to hear that our reception staff were attentive and courteous, assisting you with your luggage and dinner reservation. They will be delighted to know their efforts were appreciated. I am, however, deeply sorry for the disturbance caused by the construction site near your room. Ensuring the tranquility and comfort of our guests is of the utmost importance to us, and I regret that we did not meet your expectations in this regard. Please rest assured that your feedback has been shared with our team so that we can take the necessary steps to minimize disruptions in the future. I am also sincerely sorry that the room decor did not meet your expectations. At Fairmont Le Montreux Palace, we strive to provide a luxurious and comfortable environment, and I regret that we fell short during your stay. Please accept our heartfelt apologies for the inconvenience you experienced. We hope to have the opportunity to welcome you back in the future and provide a stay that truly reflects the 5-star standards of Fairmont Le Montreux Palace. With my best wishes, Michael Smithuis General Manager
Dear Joeshen, Firstly, I would like to express my gratitude for choosing Fairmont Le Montreux Palace for your stay and for sharing your detailed feedback. I am pleased to hear that our reception staff were attentive and courteous, assistin… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGreat, central location The renovated rooms are divine and the lakefront view is amazing Room service breakfast was tasty Staff generally were amenable
Our first room which was the standard king room and it had many issues (old, neglected furniture, flashing light, unusable plug sockets, peeling paint) that we would not expect at a property of this calibre. We were moved to another room and staff were helpful but we did feel the pictures on booking.com were not reflective of the actual room itself. The pool area was quite small and when we went to it there was loud DJ music playing which wasn’t to our taste.
Dear Emily, Thank you for taking the time to share your impressions following your recent stay at Fairmont Le Montreux Palace. We’re truly pleased to hear that you enjoyed the convenience of our location, the comfort and style of your upgraded accommodation, the scenic views over the lake, and the quality of your in-room breakfast. Your appreciation for the service you received has been warmly shared with our team. That said, we regret that your initial room did not meet the standard you expected. We’re grateful you brought this to our attention, and we’re glad our team was able to assist with a room change. Your observations regarding the condition and presentation of the first room have been communicated to our Technical Services team for further review and follow-up. We also understand that the ambiance at the pool was not what you were hoping for. While we aim to offer a lively and relaxing environment for all guests, your perspective is valuable and will be taken into consideration as we continue to refine our approach. Finally, we appreciate your understanding during the improvement works currently underway. These upgrades are part of our long-term vision to enhance the overall guest experience. We hope to have the chance to welcome you again in the future and provide a seamless and enjoyable stay from start to finish. With my best wishes, Michael Smithuis General Manager
Dear Emily, Thank you for taking the time to share your impressions following your recent stay at Fairmont Le Montreux Palace. We’re truly pleased to hear that you enjoyed the convenience of our location, the comfort and style of your upg… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe best hotel I have ever stayed at the view is unreal
Dear Pietro, Thank you sincerely for your kind words — your feedback truly means a great deal to us. To be described as the best hotel you have ever stayed at is an incredible compliment, and we are truly honoured. We’re delighted that you enjoyed the breathtaking views — they are indeed part of the unique charm of Fairmont Le Montreux Palace. We look forward to welcoming you back soon for another memorable stay. With my very best wishes, Michael Smithuis General Manager
Dear Pietro, Thank you sincerely for your kind words — your feedback truly means a great deal to us. To be described as the best hotel you have ever stayed at is an incredible compliment, and we are truly honoured. We’re delighted that yo… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewclassics
Dear Guest, It is wonderful to hear that you appreciated the classic charm of Fairmont Le Montreux Palace. Our aim has always been to offer a timeless experience, seamlessly blending historic elegance with modern comforts. We look forward to welcoming you back for another memorable stay in the future. With my best wishes, Michael Smithuis General Manager
Dear Guest, It is wonderful to hear that you appreciated the classic charm of Fairmont Le Montreux Palace. Our aim has always been to offer a timeless experience, seamlessly blending historic elegance with modern comforts. We look forward… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewWelcomed by friendly staff and very helpful concierge who help us plan our overall experience in the region. The room was absolutely amazing and the breakfast was super impressive. The spa, fitness and pool facilities also exceptional as was the restaurant on the lake.
Nothing - loved every minute of the stay.
Dear Guest, Thank you very much for your wonderful feedback following your stay at Fairmont Le Montreux Palace. It brings us great joy to know that our team contributed positively to your visit and that our concierge was able to assist in making your time in the region truly special. We are delighted that our accommodations, dining, and wellness offerings met your expectations and added to your overall enjoyment. Your appreciation of our lakeside restaurant is especially gratifying, as it is indeed a signature experience we are proud to offer. We look forward to welcoming you back soon on the Swiss Riviera and to creating more memorable moments for you. With my best wishes, Michael Smithuis General Manager
Dear Guest, Thank you very much for your wonderful feedback following your stay at Fairmont Le Montreux Palace. It brings us great joy to know that our team contributed positively to your visit and that our concierge was able to assist in … Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewLocation, staff, room, restaurant on the lake
Nothing
Dear Guest, We are delighted to learn that you enjoyed your stay at Fairmont Le Montreux Palace and that you particularly appreciated our location, our staff, the rooms, and our restaurant on the shores of Lake Geneva. Your positive feedback is a great encouragement to our team to continue providing outstanding service. We look forward to welcoming you back soon. With my best wishes, Michael Smithuis General Manager
Dear Guest, We are delighted to learn that you enjoyed your stay at Fairmont Le Montreux Palace and that you particularly appreciated our location, our staff, the rooms, and our restaurant on the shores of Lake Geneva. Your positive feedb… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewSpa,breakfast
Dear Guest, I'm delighted to hear that you enjoyed our spa and breakfast offerings at Fairmont Le Montreux Palace. Our dedicated team strives to provide an exceptional experience to all our guests, and it's always wonderful to see when we hit the mark. We can't wait to welcome you back to the Swiss Riviera for another memorable stay. With my best wishes, Michael Smithuis General Manager
Dear Guest, I'm delighted to hear that you enjoyed our spa and breakfast offerings at Fairmont Le Montreux Palace. Our dedicated team strives to provide an exceptional experience to all our guests, and it's always wonderful to see … Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewOne of the best hotel
Dear Guest, It is wonderful to hear that you regard Fairmont Le Montreux Palace as one of the finest hotels. Your satisfaction truly reflects our commitment to excellence, and receiving such positive feedback inspires our team to continue delivering exceptional service. We very much look forward to welcoming you back in the future and creating more memorable experiences together. With my best wishes, Michael Smithuis General Manager
Dear Guest, It is wonderful to hear that you regard Fairmont Le Montreux Palace as one of the finest hotels. Your satisfaction truly reflects our commitment to excellence, and receiving such positive feedback inspires our team to continue … Show more
Reviewed: 10 June 2025 · Stayed in May 2025
Verified review