Very welcoming and helpful staff. I would especially like to mention the following hotel employees: Lawrence, Julietta, Fabio, Bogdan and Adi. Magnificent view from the room to the lake. The room is comfortable. An unforgettable magic experience of visiting a Japanese restaurant Minamo with a chef Yutaka Kobayashi. Every dish was like a piece of art. Definitely come back again and will recommend to the friends.

Stayed in June 2025

Absolutely nothing

My wife and I were blown away by the entire experience and felt the hotel deserved a 6 star rating rather than a 5 one. Everything about the hotel and its staff was extraordinary . All we can say is they made the trip to Lucerne a great stay.

Stayed in May 2025

Breakfast buffet spread was average, it could be better for the price of chf50/person.

Beyond expectation customer service at front desk, housekeeping and concierge, the room was large and the staff were excellent.

Stayed in April 2025

Nothing

Hotel and location

Stayed in January 2025

Nothing

Absolute perfection and total luxury

Stayed in December 2024

Nothing - it was a perfect stay

Friendly staff, pristine conditions, amazing view and luxury stay in a very beautiful city

Stayed in January 2025

Excellent food, staff & location

Stayed in November 2024

Amazing visit. Concierge was the greatest.

Stayed in November 2024

Nothing comes to mind.

Every possible detail was considered when creating the room amenities, functionality and design. The staff was phenomenal, especially the registration personnel, but truly everyone was amazing.

Stayed in November 2024

Great hotel nice view staff very friendly Special thanks to Atesh the valley guy also in reception johannes he is so professional and kind

Stayed in October 2024

Dinner food (price/value) in main restaurant was not overwhelming (maybe we went for the wrong choice).

Very nice room, biggest bed I have ever seen :-), friendliness of staff (they really care), breakfast food quality was very nice, amazing view from the room, room can be made very dark for very good sleep, very quiet

Stayed in October 2024

Nothing

I recently stayed at the Mandarin Oriental Palace Luzern for two nights with my wife and daughter, and our experience was truly exceptional. From the moment we arrived, the staff went above and beyond to ensure our stay was seamless and memorable. Every interaction we had was marked by professionalism and a genuine desire to accommodate our needs. The attentiveness and warmth of the staff made us feel welcomed and valued throughout our visit. We thoroughly enjoyed every aspect of our stay and are already looking forward to our next visit. Highly recommend this wonderful hotel to anyone seeking an unforgettable stay in Luzern.

Stayed in October 2024

I wish if the outdoor seatings were open, so guests can enjoy having both indoor and outdoor options.

The staff were amazing, always ready to assist.

Stayed in October 2024

n/a

Staff was impeccable!

Stayed in October 2024

Wonderful experiece!

Stayed in September 2024

the staffs were so nice and kind

Stayed in September 2024

There’s absolutely nothing negative about the hotel

One of the best hotels I’ve stayed it with the most efficient and hospitable staff . Anything required was immediately given and the staff went above and beyond to make our stay as comfortable and happy as possible . Would definitely go back and stay there .

Stayed in August 2024

nothing ...all is very very very good

very very very good

Stayed in August 2024

Breakfast presentation

Design of the room

Stayed in August 2024

-

everything in my stay at this hotel was amazing, i would say best hotel in switzerland. breakfast was amazing, staff were very friendly and helpful, location was good, i would definitely come back soon.

Stayed in August 2024

The location, food and staff were all exceptional. It was lovely being able to walk around near Lake Lucerne every day. The train station was around 10-15 mins walk away. The staff were so helpful and friendly and ensured my birthday was one to remember and the food was delicious at breakfast as well as dinner time. We dined at the Colonade on the first night and it was an amazing culinary experience.

Stayed in June 2024

Nothing really

Restaurants provided an excellent menu and service. Breakfast was wonderful and great locations. Staff very attentive and polite and friendly.

Stayed in July 2024

Location and the staffs are so helpful and friendly

Stayed in June 2024

The wellness area was very nice. However it was very noisy when we used it. Some hotel guests were using mobile phones making loud phone calls. The hotel might want to enforce quiet rules for the relaxation area.

Lovely location on the lake. Well appointed room and extremely large bed. Staff were very helpful especially the concierge. We didn’t try all the restaurants but the food was generally very good. We used the gym a couple of times as well as the spa area. Valet parking that you pay for was very efficient. We were impressed with the cleanliness of the whole place in particular the gym and spa.

Stayed in June 2024