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Reviews of Boutique Hotel Kindli

Pfalzgasse 1, City Centre, 8001 Zürich, Switzerland

#9 of 127 hotels in Zürich

Guests' Choice

Review score

Based on 184 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    9.7

  • Facilities

    9.1

  • Staff

    9.8

  • Value for money

    8.7

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 25 August 2025

    10
    Perfect location in old town. Beautiful area.
    • Leisure trip
    • People with friends
    • Classic Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Historic Inn with delightful history. Beautifully restored. Very gracious and friendly staff eager to assist. Easy check in and out. Breakfast included with room was well worth it.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Central location, amazing staff

    Stayed in August 2025

  • Reviewed: 19 August 2025

    9.0
    Charming and well placed.
    • Leisure trip
    • Couple
    • Superior Corner Room
    • Stayed 3 nights

    Breakfast was not that varied. Access for people with disabilities was not that good.

    Location was very central. The staff were friendly and helpful. The restaurant food quality was excellent. The hotel had an old world boutique feel.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Fabulous location and great accommodations!

    Stayed in August 2025

  • Reviewed: 12 August 2025

    10
    Perfect base for a long weekend in Zurich
    • Leisure trip
    • Group
    • Classic Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing - our stay was exactly what we wanted.

    Great location in the old town, beautiful rooms and bathrooms, friendly and helpful staff, relaxed atmosphere, good breakfast selection. The hotel celebrated one of our groups birthday without being asked!

    Stayed in August 2025

  • Reviewed: 1 August 2025

    9.0
    Great authentic old town stay in Zurich
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Super sweet and wonderfully decorated. The staff were just the best!

    Stayed in August 2025

  • Reviewed: 23 July 2025

    8.0
    Hard to beat location. Have stayed before and would stay again.
    • Leisure trip
    • Family with young children
    • Business Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Circular stairs are a bit awkward. Lacks a lounge for conversation and reading. Would have liked a comfortable chair in the room.

    Central location. Clean rooms with helpful and friendly staff.Rooms were made up daily.

    Stayed in July 2025

  • Reviewed: 11 July 2025

    8.0
    Great
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff

    Stayed in July 2025

  • Reviewed: 8 July 2025

    10
    Zurich is beautiful & would stay here again!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Perfect location in Old Town. Walkable to everything. Their breakfast was wonderful. Staff very helpful.

    Stayed in July 2025

  • Reviewed: 5 July 2025

    9.0
    A hotel know more for its culinary excellence rather than the rooms offered for stay by discerning customers. Have staye
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Matter of personal choice- no real lounge area and no bar in case of inclement weather or otherwise.

    A boutique hotel, tucked away in narrow cobblestone streets, but with beautifully done up rooms. Excellent breakfast and a famous restaurant.

    Stayed in July 2025

  • Reviewed: 3 July 2025

    10
    A wonderful and quintessentially Zürich stay.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    No complaints.

    My favourite restaurant in town. The location is perfect. The price is fair. Good air conditioning for summer and excellent for dog owners. Lovely kind staff.

    Stayed in July 2025

  • Reviewed: 26 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Old building w related challenges - but they do it well. Front desk and restaurant staff are awesome!!

    Stayed in June 2025

  • Reviewed: 24 June 2025

    10
    We will return. Excellent hotel.
    • Leisure trip
    • Couple
    • Superior Corner Room
    • Stayed 2 nights

    All good

    The view from our room was excellent; the food very good at all times; highly recommended.

    Stayed in June 2025

  • Reviewed: 6 June 2025

    10
    This hotel was wonderful!
    • Leisure trip
    • Couple
    • Superior Corner Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The best part of this hotel was the customer service…. It was nothing short of superb. The front desk was super accommodating at check-in and when arranging a car service for us…. But Roman at the front desk went way above and beyond when I inadvertently left my cosmetic bag behind. He promptly and efficiently communicated with me through both phone and email, and tried to send the bag back to me. When security flagged it and returned it to him (my fault due to medications inside), he carefully laid all my items out and sent me a photo of them at my request. Due to Roman’s kindness and contentiousness, I will not hesitate to stay at this lovely little hotel again and highly recommend it to others.

    Stayed in June 2025

  • Reviewed: 26 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Charming medieval building carefully renovated in the most central location imaginable in the old town of Zurich close to top shops and pedestrian areas. The ground floor and terrace houses an excellent traditional restaurant of the same name where the good and fine of Zurich lunch and dine on local fare and wine.

    Stayed in May 2025

  • Reviewed: 14 May 2025

    10
    Always happy to return to this lovely hotel and exceptionall team
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    the best experience at a great price

    Stayed in May 2025

  • Reviewed: 28 April 2025

    9.0
    Wonderful small hotel in the middle of everything
    • Leisure trip
    • Solo traveller
    • Business Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very cozy and proper very friendly.

    Stayed in April 2025

  • Reviewed: 22 April 2025

    10
    Exceptional boutique hotel in the heart of Zürich’s old town with friendly staff and excellent food!
    • Leisure trip
    • People with friends
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Hotel Kindli is more than just an excellent location in Zürich’s old town! It’s a high value, boutique hotel, charming, with friendly staff, excellent breakfast, comfortable beds, plus TV & air conditioning, complimentary mini-bar, free coffee, fruit, chocolate and other cakes at reception all day. Each room has just what you need for a wonderful stay! All staff at hotel reception are friendly, helpful and fluent in many languages! Special thanks to Ramona, Oliver and Ramon who made our stay so wonderful. Do not miss Restaurant Kindli for an exceptional dinner! We had the most amazing black truffle seasonal dining experience with lobster, steak, pasta & risotto!! We will definitely be back again❤️

    Stayed in April 2025

  • Reviewed: 6 April 2025

    9.0
    Highly suggest
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location and staff are fantastic

    Stayed in April 2025

  • Reviewed: 23 March 2025

    10
    Wonderful
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great staff, super clean and elegant. Great breakfast

    Stayed in March 2025

  • Reviewed: 13 January 2025

    8.0
    The Kindli always provides a comfortable stay in a great location!
    • Leisure trip
    • Couple
    • Superior Corner Room
    • Stayed 1 night

    We find the heating is always too high in hotels in Switzerland so we open a window in order to sleep better. Getting to hotel entrance with a rental car up all the one-way lanes in the old city, and unloading & loading luggage on narrow much used lane not easy .

    Very good comprehensive breakfast with everything very fresh. The bed was exceptionally comfortable. The bathroom is spacious with a nice sized bath tub (can be used as a shower) - we love a hot bath in the winter. We phoned beforehand asking to come in an hour earlier and it was no problem.

    Stayed in December 2024

  • Reviewed: 9 January 2025

    10
    Wonderful hotel with a family feel
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Would have preferred a proper chair at the desk in the room to work from.

    Wonderful family-run atmosphere. Great restaurant and breakfast. Comfortable room. Ideal location in historic town centre. I left some shoe trees in the room and the team kindly posted them to me in the UK. Would definitely stay again!

    Stayed in December 2024

  • Reviewed: 1 January 2025

    8.0
    Nice hotel in the old city recomanded
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    A little noisy low flor

    Location and staff and breakfast

    Stayed in January 2025

  • Reviewed: 23 December 2024

    10
    Great stay due to amazing staff & lovely hotel.
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The location was perfect right in the middle of old town. Easy walk to great restaurants & shopping. Perfect spot for Christmas markets too.

    Stayed in December 2024

Showing 1 – 25

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