Reviews of Hotel Kaiserstuhl
Brünigstrasse 232, 6078 Lungern, Switzerland
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe location, the staff and the fish and fries
The breakfast, very limited choice
Thank you very much for your fantastic review! We are delighted to hear that you enjoyed our staff, the location and the food. We are happy to take your feedback on the breakfast on board so that we can further improve our offering. We look forward to welcoming you back soon! Kind regards, Your Hotel Kaiserstuhl
Thank you very much for your fantastic review! We are delighted to hear that you enjoyed our staff, the location and the food. We are happy to take your feedback on the breakfast on board so that we can further improve our offering. We lo… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBreakfast was a simple continental which the whole family enjoyed.
Vegetarian options on food from the main menu.
Dear Chatan Thank you so much for taking the time to share your feedback. We’re thrilled to hear that you enjoyed our location and found our team so friendly. We really appreciate your review and look forward to welcoming you back soon for another relaxing stay. Warm regards, Hotel Kaiserstuhl
Dear Chatan Thank you so much for taking the time to share your feedback. We’re thrilled to hear that you enjoyed our location and found our team so friendly. We really appreciate your review and look forward to welcoming you back soon f… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewAmazing views, comfortable bed, nice food in the restaurant below and very friendly and helpful staff!
Nothing!
Dear Zoe Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the views, the comfort of your room, the food in our restaurant, and our team’s service. Your kind words mean a lot to us. We hope to welcome you back soon for another amazing stay! Warm regards, Your team from Hotel Kaiserstuhl
Dear Zoe Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the views, the comfort of your room, the food in our restaurant, and our team’s service. Your kind words mean a lot to us. We hope to welcome y… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat location. Great breakfast. Friendly staff
Little pricey
Dear Manoj Thank you for your review! We are glad you enjoyed our great location, breakfast, and friendly staff. We hope to welcome you again soon at Hotel Kaiserstuhl! Best regards, The Hotel Kaiserstuhl Team
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation and Switzerland 🇨🇭- what a great combination. Sat across from the lake, the room had a lake view, was spacious and comfortable with a traditional feel. We were able to just jump in the car and explore some amazing places and head out but if you wanted local transport the train was a 2-minute walk and it was very quiet at the hotel. The restaurant was great and we ate there both mornings and evening, it's a great location to get to so many of the sights. Really great stay..Thank you Lee and Katja.
Very little to be honest, we did struggle with parking sometimes as the restaurant is open to public also it always managed to park late on if it was a struggle- the only down side.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe staff, breakfast and the view 10/10.
Hi Melissa Thank you so much for your perfect rating! We’re delighted to hear you enjoyed our staff, breakfast, and the view. Your positive feedback means a lot to us. We look forward to welcoming you back soon! Best regards Hotel Kaiserstuhl
Hi Melissa Thank you so much for your perfect rating! We’re delighted to hear you enjoyed our staff, breakfast, and the view. Your positive feedback means a lot to us. We look forward to welcoming you back soon! Best regards Hotel Kaiser… Show more
Reviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewMajority of the staff were lovely and location was very convenient (e.g., it's 30 steps from the Kaiserstuhl train station) and you can see the lake from the windows of the room.
While the majority of the staff were lovely, there were a couple others who really made me and my mum feel uncomfortable. We drink tea a lot throughout the day which requires hot water and when I asked for it at the restaurant, a couple of times these two individual staff made facial expressions (as if they were really irritated by our ask) and would be really difficult and say comments like "in what do you want me to give this to you" or "we'd charge for this as it takes electricity etc. to make it" and when I asked for a kettle, they couldn't provide them. Eventually we got too scared to ask for hot water again as we were worried we'd get another unpleasant interaction during what's supposed to be a relaxing holiday. There are other reasons why I wouldn't come back again (e.g., too close to a busy main road so not the quietest place to stay, small attic rooms, not great value for money compared to other places we stayed across the same train line etc.), but it's the fact that we're paying £250 per night and this is the service we receive. This is the 3rd time we're in Switzerland for a holiday and we've never felt bad for what seems to be a reasonable request. It feels like there could be some staff cultural and service upskilling for some individuals to ensure other guests don't get treated in the same way.
Hello Siyao Thank you very much for taking the time to share your detailed feedback. We're glad to hear you appreciated the convenient location and that most of our staff made a positive impression. However, we are truly sorry to learn about the unpleasant experience you and your mother had regarding your requests for hot water. This is certainly not the level of service we aim to provide, and we sincerely apologize for any discomfort or frustration caused. Your comments have been shared with the team to ensure better understanding and improvement in guest interactions going forward. We also appreciate your other observations about the location and room size, and we will take them into consideration to improve our guest experience. Thank you again for your honest feedback. We hope to have the chance to welcome you back in the future and provide a much better stay. Kind regards Hotel Kaiserstuhl Team
Hello Siyao Thank you very much for taking the time to share your detailed feedback. We're glad to hear you appreciated the convenient location and that most of our staff made a positive impression. However, we are truly sorry to lear… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewLocation - lake
Flies in Summer
Dear Amin Thank you for your feedback and for staying with us at Hotel Kaiserstuhl in Bürglen. We're happy to hear you enjoyed our lakeside location. We’re sorry about the flies — unfortunately, they can be a seasonal challenge in the summer near the lake, but we are continuously working on effective solutions to make our guests’ experience as pleasant as possible. We hope to welcome you back another time! Best regards, Your Hotel Kaiserstuhl Team
Dear Amin Thank you for your feedback and for staying with us at Hotel Kaiserstuhl in Bürglen. We're happy to hear you enjoyed our lakeside location. We’re sorry about the flies — unfortunately, they can be a seasonal challenge in the… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewSeriously a fly issue with flies all over the Breads at Breakfast and so many over our Dinner meals.No efford was made to get rid of the flies.There is so many Products on the market to keep flies away and because we are paying so much money it made it very unpleasent and very unhygeinic.On this basis you would think a part refund would be in order.
The flies were unbearable and so unhygeinic we could not understand why this was acceptable.You have so many products to get rid of flies and no measures were put in place.You cannot charge so much for this.
Hello Todd, Thank you for taking the time to give us your detailed feedback. We are very pleased that you enjoyed the view and the location so much. We take your criticism regarding the flies very seriously. We understand how unpleasant this must have been for you and your fellow travellers and we are sorry that you felt disturbed by it. We are already looking into appropriate measures to resolve this issue. Your feedback is important to us and we hope to be able to convince you of our improvements on a future visit. Best regards Your Hotel Kaiserstuhl Team
Hello Todd, Thank you for taking the time to give us your detailed feedback. We are very pleased that you enjoyed the view and the location so much. We take your criticism regarding the flies very seriously. We understand how unpleasant t… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewBeautiful stay over looking Lake Lungern. Extremely calm and relaxing. Beautiful views of the mountains and green countryside from our room. Continental breakfast was simple but lovely. Would highly recommend this accommodation.
Not a dislike - just we stayed on a Tuesday night, and the restaurant at the accommodation is closed on a Tuesday and Wednesday, as a result the hotel was extremely quiet that evening. Would have enjoyed a bit more atmosphere around the place.
Dear Lorraine Thank you very much for your wonderful feedback and the great review! We are very pleased that you enjoyed your stay with us and that the quiet location, the view of Lake Lungern and the cosy ambience in particular contributed to your relaxation. We are also pleased to pass on your praise for the breakfast and room facilities. We take your comment about the atmosphere on Tuesday evenings to heart - we fully understand that you would have liked a little more life around the house. Unfortunately, our restaurant is closed on these days, but we are happy to look into how we can make the stay a little livelier for guests on quieter days. We would be delighted to welcome you back at the next opportunity - perhaps on an evening when our restaurant is open. Kind regards Your team from the Kaiserstuhl Hotel
Dear Lorraine Thank you very much for your wonderful feedback and the great review! We are very pleased that you enjoyed your stay with us and that the quiet location, the view of Lake Lungern and the cosy ambience in particular contribut… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe hotel was gorgeous, the view was amazing, and the whole place felt so peaceful and relaxing.
Dear Heba Thank you so much for your fantastic review! We are delighted to hear that you enjoyed our hotel, the view and the relaxed atmosphere so much. It's great that you were able to enjoy your stay to the full - that's exactly what we aim for. We would be delighted to welcome you back soon! Best regards Your team from the Kaiserstuhl Hotel
Dear Heba Thank you so much for your fantastic review! We are delighted to hear that you enjoyed our hotel, the view and the relaxed atmosphere so much. It's great that you were able to enjoy your stay to the full - that's exactly… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewLoved the location and Room
It was hard to get into our room without staff. The key we received in the key box would not give us access to the building we needed to get to our room. We could access the second building but not the one above the restaurant. Thankfully, as we were walking around trying to get in, we ran into a worker who was able to open the reception door that led to our room. If he was not there, we would have been stuck outside. I tried contacting the number provided but no one answered. We also ran into another couple whose key got stuck in the key box and had to bang on it for it to release. Not an easy experience to get to our room and would not recommend arriving without any staff there.
Dear Lauren Thank you for taking the time to give us your honest feedback - and please accept our sincere apologies for the circumstances surrounding your arrival. What you experienced is really not acceptable and in no way meets our standards. We are truly sorry that access to your room was so complicated and that you were unable to get help quickly in this situation. Our key and access system is supposed to work smoothly in cases like this - so it's all the more annoying that it didn't work for you. We would definitely like to make amends. Please contact us directly so that we can send you a voucher or a suitable gesture as an apology. After all, such experiences should remain exceptions for us - and not the image you take away from our hotel. Once again, we apologise for the start of your stay - and thank you for pointing this out to us openly and constructively.
Dear Lauren Thank you for taking the time to give us your honest feedback - and please accept our sincere apologies for the circumstances surrounding your arrival. What you experienced is really not acceptable and in no way meets our stan… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewThe VIEW beautiful. Very nice, cozy hotel. Dinner is great foods
Nothing.
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed the beautiful view and found our hotel cozy. It's wonderful to know that you appreciated the dinner as well. We're glad you had a great experience with us and hope to welcome you back soon! Kind regards, your Kaiserstuhl team
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed the beautiful view and found our hotel cozy. It's wonderful to know that you appreciated the dinner as well. We're glad you had a great exper… Show more