Nothing.

Position was great.

Stayed in August 2025

Iron could have been provided in the room. The shared ironing room was a hot and dark storage room next to the main hotel building.

Great location on the lake. Small but clean, modern and well kept rooms and bathrooms. Very good breakfast in a large dining area.

Stayed in August 2025

Nothing

Wonderful location, attentive staff, excellent room with enough space for my children. We loved our family room and will miss it.

Stayed in August 2025

It would be great to have slippers in the room, it is not a luxury but a must

Everything was great, the location amazing and the breakfast outstanding! It is a historical building with high ceilings:) AC worked perfectly. The view from the Honesty Bar is amazing:) totally worth your money:)

Stayed in August 2025

The breakfast was good. We were lucky enough to be there for the Swiss National Day of fireworks. We got to watch the fireworks from the balcony on the first floor. Made for an exceptional stay.

Stayed in August 2025

This property was on par with luxury resorts it had a lot to offer including excellent customer service, cleanliness, and amenities.

Stayed in July 2025

Amazing location!

Stayed in August 2025

A bottle of water in the fridge/room would have been nice. they do have an honor bar open 24 hours with water, drinks and snacks and there is a fridge in the room. shampoo and conditioner would have been welcomed.

We chose Hotel au Lac for its location, pool and excellent reviews. The location is phenomenal, staff were friendly, our extremely large room with a balcony overlooked the lake. It was very clean and staff were friendly and accommodating.

Stayed in July 2025

Lounge with lovely view, coffee, and honor bar drinks, garden and pool, fantastic location

Stayed in June 2025

Nothing

The hotel is fantastic, great location and the amenities in the hotel are fab. My boys loved the honesty bar. This is our second time visiting Lugano and this hotel although rated a 3star was much better than the 4star we used last time. From ping pong tables, go-karts happy hour it really is amazing. Staff we also so friendly and accommodating. Our room was lovely very spacious and boys beds had haribos on them. Can’t recommend it enough. We will definitely be back!

Stayed in July 2025

The staff were wonderful. The breakfast great

Stayed in July 2025

Location, quiet

Stayed in July 2025

- very loud air conditioner; could not be left running during the night - overpriced for a 3-star

- good location - underground parking - good sized room & bathroom - adequate storage space

Stayed in July 2025

Location! Beautiful old historic building !

Stayed in July 2025

Since they are not responsible for the hot weather, I can't make any suggestion. The staff were terrific.

Stand-up showers are standard in Europe, but this also had a seat that could easily be placed inside. That's important for older travelers.

Stayed in June 2025

No gym

The location, the pool (although a little small for laps lol ) the staff were excellent very helpful and friendly. Lovely range for breakfast Being lakeside was amazing, beautiful views

Stayed in July 2025

Great location. The coffee bar was nice touch along with the beautiful grounds and pool.

Stayed in June 2025

You can hear heavy footed neighbours upstairs due to it being an older building. Not a big problem though.

What a gem of a place at Lugano. Old world charm, spotlessly clean rooms, friendly and helpful staccato, lovely breakfast and right on the lake.

Stayed in June 2025

Great staff, nice lounge area, great garden, stunning lake view.

Stayed in June 2025

Overall the place was awesome, but the bed was not the most comfortable that I have ever slept on, and, maybe this is a Swiss thing, but there was no top sheet on the bed. Only a bottom sheet, and a comforter that is the exact size of the top of the bed...a bit strange.

We have never been to Lugano and just picked this place randomly. Boy, did we nail it! Great location, great staff, and overall great experience. The place is a total throwback like you are staying in a royal castle or something. We were close to everything and what we weren't close to, the front desk explained how to catch a bus to (which was a short bus ride).

Stayed in June 2025

renovation would be welcome

Clean and good location

Stayed in June 2025

Great location near the lake and shopping street. I liked the hotel style with a lot of paintings by the walls and the Honesty Bar where you can get drinks (coffee, water, beer, wine etc) and some snacks, it's like minibar but out of the room. The breakfast was basic but still enough to make you not feel hungry. I really enjoyed my stay at this hotel. Also I liked the Art Gallery just few minutes away from hotel where you can easily spend a few hours.

Stayed in May 2025

Bar was "honesty" bar so it was soulless with very limited choices, no music and no atmosphere.

A hard downhill walk with many steps from railway station. If you have walking difficulties please get a taxi. Room ready early and reasonable size. Reception staff were excellent, very helpful and happy to answer any questions.

Stayed in June 2025

Beautiful property that is well located to the lake, shopping etc there was a wide range of foods to choose for breakfast, staff were very helpful and informative about local attractions, travel etc

Stayed in June 2025