Reviews of Kleines Juwel, zentral, mit Garage und Pool - CB102
50 Via dal Bagn, 7500 St. Moritz, Switzerland
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Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewGreat location and reasonably priced considering the area. The host made sure we had all the necessary details and information to make it easy for us to check in and out. Very good communication. We were in the area for only one night but would stay here again.
Thank you, Karen, for recommending this lovely and central place. Come back soon. Kind regards, Alexander
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewThe location might be central, but the stay definitely wasn’t worth the price. I stayed for four nights, and unfortunately, the experience was disappointing from start to finish. The biggest issue was the lack of support from the host. I reached out for help with basic things like Netflix, but the host was unhelpful and seemed uninterested in assisting. I understand if it’s a one-night stay, but after four nights, you expect better service. When I asked about the laundry room card, the host kept telling me it was “there.” I wasted a lot of time searching for it, only to finally ask the building manager for help. Of course, the building manager wasn’t easy to reach either, which only added to the frustration. The furniture was old, and a bottle even fell from a broken cabinet, which felt unsafe. For the amount I paid, the room wasn’t up to standard. There are better options in the nearby neighborhood, with buses running frequently, so you won’t miss anything by staying elsewhere. Overall, I wouldn’t recommend this place. It didn’t live up to expectations, and you can find much better value nearby.
Thanks, Ekin, for your review. We are sorry to read that you were not happy with your stay, even though we tried hard to give you a perfect stay. However, we hardly recognize our apartment and service you describe! Please allow us to add a few points to give our future guests an unbiased impression when staying in this nice apartment: - we provide access code for Netflix and did so to you as well - we gave you to any question you addressed a swift support and clear indication (we believe, however, that you manipulated the TV in the apartment wrongly). Other guests never had issues watching TV or Netflix in this apartment. - a pre-loaded washing card is in the apartment for our guests. We gave you a description where to find it. We are sorry that this was not good enough for you. - when you write the apartment is old, it is not correct. The apartment was renovated and newly furnished in 2023. Considering all this points, we are sorry that you did not like the stay. HOWEVER, we strongly believe that your review roots in other frustration at your end - which we do not know - and is NOT fair and not representing our accommodation. We wish you happy future travels.
Thanks, Ekin, for your review. We are sorry to read that you were not happy with your stay, even though we tried hard to give you a perfect stay. However, we hardly recognize our apartment and service you describe! Please allow us to add a … Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewGreat location and you have everything you need in the apartment. The bed is super comfortable.
Could be a bit cleaner.
Thank you Veronica. I am happy you had a great stay nd loved this apartment so much. I will be happy to host you any time again. Kind regards, Alexander
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewGreat location
Lack of towels, for stay of 3 nights you have 2 towels per person which is required to be paid additional 30 chf
Hi Nikola Thank you for your stay. I believe you have a wrong understanding of staying in a holiday apartment! We provide 2 bath towels for each person for free! So far our guest were very happy with this, as we focus on a great price-value! It is hard for us to understand why two large towels should not have been enough for your 3-day stay!? Any additional towels can be provided at additonal costs. However, a holiday apartment does not provide changing of towels every day due to environmental concerns. But there is access to an in-house washing if needed. We believe with your expectations you would better book a hotel and pay the higher price! Bothering future holiday apartment hosts with your unrealistic expectations should be avoided. Kind regards, Alexander
Hi Nikola Thank you for your stay. I believe you have a wrong understanding of staying in a holiday apartment! We provide 2 bath towels for each person for free! So far our guest were very happy with this, as we focus on a great price-value… Show more
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewLocation good, no view of lake though
Although they explained, where the garbage room was, we tried twice, and we could not find the garbage room and there is no one to ask, the property manager also never answer the phone or return text messages.
Thank you Shawn. I am pleased you enjoyed the apartment. In this add it is indiacted "mountain view". As I wrote you, you don't have to dispose the garbage. Our response time is less than 1 hour to any questions by guests. Kind regards, Alexander
Thank you Shawn. I am pleased you enjoyed the apartment. In this add it is indiacted "mountain view". As I wrote you, you don't have to dispose the garbage. Our response time is less than 1 hour to any questions by guests. Kin… Show more
Reviewed: 21 October 2024 · Stayed in September 2024
Verified reviewLocation was satisfactory. Room smaller than the pictures show.
300 euro security deposit required before the access code would be provided. Suggesting parties are not permitted is ludicrous as the room is so small.
Thank you Alan. I am happy you enjoyed your stay and the apartment! 😊 Kind regards, Alexander
Reviewed: 19 September 2024 · Stayed in September 2024
Verified reviewComfortable bed
The gate was locked to get to the lockbox for the room keys. It was raining,contacted the owner wouldn't answer,only text. Had to climb through a flowerbed to get there. His response was what's your issue. He laid out a long list of our responsibilities. Had no mention of climate control. Sent him a picture of a Remote control asking what it was for. After I figured it was for dimming the light,he responded with a thumbs up. Still no info on climate control. After more investigation the bathroom mirror that has the light control,I texted does that also control the climate, how it does is unclear,again got a thumbs up. He seems impressed with himself, his room guide stated how he goes to Maui to windsurf for a couple weeks each year. Was happy to accept the fee,then was irrated by my questions,so arrogant. The room was right above a bar with loud partying til 3am
Thank you John. We are glad you loved the cleanliness the location, the compfort and the price benefit of the apartment so much. We are somewhat suprised about your dislikes. We provide our guests with very detailed instructions on how to check-in as well as an extensive house guidebook. However, It is required that guests also read and follow these instructions. Since you did not read and follow our instructions, we understand that you faced issues. And yes, the apartment is small, however right in the center of St. Moritz and could get some noise on weekends, due to partying people in the close by bar. There is no aircondition but a central heating in the house. All this is mentioned in the add. We feel sorry, that you had some personal issues with the apartment! Our apologies. If we may give a recommendation to you, we believe that a fully digitalized apartment with a digital journey is not the best match for you. Yyou would be better of staying in a hotel. We wish you many more happy travels! Kind regards, Alexander von AlpRent
Thank you John. We are glad you loved the cleanliness the location, the compfort and the price benefit of the apartment so much. We are somewhat suprised about your dislikes. We provide our guests with very detailed instructions on how to… Show more
Reviewed: 27 February 2024 · Stayed in February 2024
Verified reviewLocation was very good for town. The property was clean, warm and had everything needed. Host was attentive and pleasant.
Nothing
Thank you 😃! I am pleased you loved the apartment so much. Come back soon. Kind regards, Alexander
Reviewed: 27 February 2024 · Stayed in February 2024
Verified reviewReviewed: 17 February 2024 · Stayed in February 2024
Verified reviewReviewed: 16 February 2024 · Stayed in February 2024
Verified reviewExcellent location
Thank you Dale. 😊 I‘m pleased you had a great stay! Kind regards, Alexander
Reviewed: 2 January 2024 · Stayed in December 2023
Verified reviewReviewed: 16 December 2023 · Stayed in December 2023
Verified review