Breakfast was good, staff nice, no negatives and they issued a travel pass valid for cable cars and buses. After checkout they stored my bags,

Stayed in July 2025

Great location, very comfortable room and bed in particular

Stayed in August 2025

Balcony floor was dirty, the spa area was rather dated

Location, staff, bathroom, breakfast

Stayed in April 2025

The only minor thing that I didn't like was that the steam bath was out of order. But that's a minor thing. All the rest was really nice.

The staff is very nice, the room was excellent and the hotel has also a spa-area. Plus it's very close to the center of Saas-Fee. The value for money was excellent!

Stayed in April 2025

Top everything

Stayed in March 2025

Nicely located off the Main Street, very helpful receptionist (manager), pretty good restaurant, comfortable room.

Stayed in July 2024

- The staff was kind and helpful, especially to arrange the transport from and to ski telecabine and the parking as well. - Very nice breakfast with a lot options both salt and sweet - Clean and comfy room and access to the Spa to relax after a ski day

Stayed in March 2024

Room was a single but was very small - much smaller than I was expecting from photos etc. The spa was clean and enjoyable but the clothed sauna was out of order and the hot tub was quite cold.

Super friendly and helpful staff, great breakfast, nice location for exploring the town and not too far from ski lifts.

Stayed in March 2024

Location Good breakfast Nice room with balcony

Stayed in March 2024

The location is very well positioned relating center and travel services provided by hotel are excellent for a good access to every points of interest, also nice people.

Stayed in March 2024

Restaurant menu could have some more variety.

Great renovated rooms. Quiet aera. Great breakfast. Efficient organized transportation from/to parking and ski slopes.

Stayed in February 2024

Would have liked some Bircher Muesli for breakfast : )

The assistance by the hotel to get to the ski hire shop and to the bus terminal was really appreciated and made any questions of location irrelevant. Good standard of rooms. Loved the hotel ski locker up by the lifts/Intersport. Thank you aslo for the advice about where to watch the Arsenal vs Liverpool game. The One pub is just 100 meters away!

Stayed in February 2024

The beds were soooo comfy the room was stunning had a lovely view of the mountains staff were very friendly

Stayed in December 2023

Excellent, helpful and very friendly staff. I got a free room upgrade on my arrival and really enjoyed my stay at hotel Europa, I would recommend it to everyone.

Stayed in July 2023

Some of the furniture in the room was a bit old and ruined

Nice position in the center of Saas Fee and friendly and welcoming staff. Double room with good size and nice balcony with view on the glacier

Stayed in July 2023

Nothing

That it was available short term.

Stayed in April 2023

a bit of difficulty to find the reception checking in at 1 a.m. An email with instructions on how to get in and where to find our keys would have been helpful

it is clean.

Stayed in March 2023

The hotel is nicely located, our room had a beautiful view of the mountains. The location ist good, and there is a convenient taxi-service to go to the slopes and back. The staff were very nice, friendly and helpful. They gave us a coupe very useful tipps which we much appreciated. The breakfast buffet abundant and with many different options. We had dinner at the restaurant both evenings, and I must say the fondue Valaisienne is definitely recommendable :-)

Stayed in February 2023

Cleanliness, Comfortable rooms, Facilities (e.g., sauna, pool etc.), quality and variety of breakfast and prices.

Stayed in February 2023

Beds were too hard for me.

Nice people and just what we needed.

Stayed in January 2023

Breakfast very basic

Large ski room, Large storage room for luggage

Stayed in February 2025

Rooms are dated not like the image shown. It is misleading as the lift beside is only for sledding and the ski lift is far away. The breakfast was very basic and I when I asked to use the coffee machine after breakfast you have to pay extra. The wellness area also only opens from 4pm to 7pm which is not very convenient as we would have liked to use it in the morning. The jacuzzi was rather cold so we didn’t enjoy that. The beds also are very hard with very bad pillows if you need comfort. All in all for the price I would not return. I have stayed in much more high end locations in Zermatt with nicer hotel for much cheaper! I felt welcomed but when leaving the man on the desk did not seem very thankful for our business which left a bad taste for me!

Property was ok for a short stay

Stayed in February 2025

Spa hours, customer service for handling a cancellation request

Location, shuttle service

Stayed in December 2024

The room was very humid, room 101 facing construction. Extremely badly insulated. Extremely noisy, you hear neighbors around all the time. On top as of 7am cleaning lady’s or kitchen staff start moving tables, beds, chairs. You can’t sleep in the evening and you can’t sleep in the morning. really disappointing for the price we paid, 280 chf, extremely overpriced for this property.

The room was clean and refurbished

Stayed in February 2024