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Reviews of Schloss Hotel & Spa Pontresina 4 stars

via Maistra, 7504 Pontresina, Switzerland

#38 of 48 hotels in Pontresina

Guests' Choice

Review score

Based on 227 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.0

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 1 August 2025

    7.0
    Practical for a stopover with nice spa and spacious rooms.
    • Leisure trip
    • Family with young children
    • Quadruple Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Mattresses were very hard, restaurant closed on Sunday evening without notice (there are other places nearby).

    Great Location, spacious rooms, nice views, decent spa.

    Stayed in July 2025

  • Reviewed: 26 July 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Single Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Maybe I'm spoiled from Hotel walter where I spend the other night in Pontresina. It was all good and friendly but sometimes it needed just a bit more smile and coming towards. Just as you can imagine 8.5 points and not 9.5. very good. Single room was just a double room with a side view.

    Historic building with nice big rooms and beautiful spa. Very good breakfast

    Stayed in July 2025

  • Reviewed: 12 July 2025

    8.0
    Very good
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Beautiful view

    Very good breakfast

    Stayed in July 2025

  • Reviewed: 7 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    The ski waxing room was a little scary.

    Location, breakfast, views, friendly staff

    Stayed in March 2025

  • Reviewed: 16 March 2025

    9.0
    Fantastic hotel in a great location with friendly staff and good facilities.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Lounge bar would benefit from a menu with more choice as it’s a nice spot to relax. We found the restaurant too formal but we’ were happy to find some lovely restaurants in town.

    Welcoming and helpful staff in reception, spa, lounge bar and breakfast room. Comfortable, clean and spacious room with an amazing view! Spa is relaxing and clean and easy to book. Location is fabulous, just out of town, a lovely 5 -10min walk to restaurants and shops. Breakfast was in a lovely room with lots of choice.

    Stayed in March 2025

  • Reviewed: 8 March 2025

    9.0
    We once again experienced exceptional wellness after an excellent skiing
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 5 nights
    • Submitted via mobile

    "Forgotten"

    Nice, comfortable, old architecture style

    Stayed in March 2025

  • Reviewed: 7 March 2025

    9.0
    Great hotel to stay
    • Leisure trip
    • Couple
    • Superior Triple Room with Spa Access
    • Stayed 1 night

    .

    The breakfast was very nice. The room and spa installations were very comfortable. Highly recommended.

    Stayed in March 2025

  • Reviewed: 4 March 2025

    8.0
    Very nice Hotel with good location. Just 10 drive from St Moritz. Clean and comfortable with friendly staff. A very nice
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room with Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    A bit old, but still nice for the stay.

    Very nice Hotel with good location. Just 10 drive from St Moritz. Clean and comfortable with friendly staff. A very nice spa with beautiful views to the mountains. Nearby train station. Breakfast was very good.

    Stayed in February 2025

  • Reviewed: 24 February 2025

    9.0
    Special place, great stay!
    • Leisure trip
    • Solo traveller
    • Superior Single Room with Spa Access
    • Stayed 4 nights
    • Submitted via mobile

    Need some new carpet in some places

    Architecture, breakfast, dinner, pool & spa

    Stayed in January 2025

  • Reviewed: 18 February 2025

    8.0
    We enjoyed our stay, breakfast was lovely, the staff were friendly, view spectacular and beds comfy
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Would be nice if they had a complimentary shuttle service as the cost of a taxi to the train station was outrageous? €50 for a 7 minute ride is unacceptable.

    The history and the spa

    Stayed in February 2025

  • Reviewed: 18 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double interconnecting rooms with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    The room was under the restaurant and it got very noisy after 9pm (The chairs scratching the floor).

    Location and accesibility to ski attractions. Good connection to St. Moritz.

    Stayed in February 2025

  • Reviewed: 16 February 2025

    7.0
    Peaceful and quiet retreat in a historic building with great views and breakfast.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room with Spa Access
    • Stayed 6 nights
    • Submitted via mobile

    The lobby appears ample, but on the other hand there is no cosy room where you would enjoy to read a book or play chess (like a library for example). There were stains on the carpet in the hallways. The spa would do better with a whirl pool with massage nozzles and I wish the temperature in sauna and steam room was hotter. Once I had the impression there were prostitutes in the spa and although this is legal it makes me wonder about possible exploitation of women. On the breakfast buffet I missed a typical Italian espresso machine. Instead the coffee from the machine tasted rather flat and artificial. Also, being in Switzerland, a breakfast should entail a typical Bircher Müsli. There were too many sweets and only two kinds of bread. There is an exceptionally good bakery in Pontresina “Albris”. I wish you had bread from there. In my shared room there was only one toothbrush glass and instant coffee without milk instead of nespresso.

    I liked the historic building and the location close to the cross country skiing trails. Freshly prepared Omelettes and smoothies were delicious. I really enjoyed the fresh fruit salad. Cleanliness. Always friendly staff. Family friendly. The pool was warm. The room was quiet.

    Stayed in February 2025

  • Reviewed: 3 February 2025

    8.0
    Beautiful. We will come back for sure!
    • Leisure trip
    • Couple
    • Double interconnecting rooms with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Not properly maintained

    All of it. I would suggest some maintenance

    Stayed in February 2025

  • Reviewed: 19 January 2025

    7.0
    Overall, it’s a good hotel but it needs renovation compared to the other hotels I’ve been to in the area.
    • Business trip
    • Solo traveller
    • Superior Single Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    It needs renovation. Especially the rooms. Bathrooms have been renovated but carpets are old. So the windows etc… It gave me a 80s feeling.

    Location. The SPA was nice but hydro jets in the baths need more pressure to be useful. Breakfast was nice. Dinner was ok. Could be better for the price. Nice and polite staff.

    Stayed in January 2025

  • Reviewed: 9 January 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Quadruple Room with Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    Not the every room has a best view from the window.

    Views from the restaurant terrace is speechless. Historical buding looks interesting but need modern renovation.

    Stayed in January 2025

  • Reviewed: 19 December 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Single Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Staff is nice and kind but should be schooled

    Spa is really great. Amazing view from a hotel. Good and large breakfast selection.

    Stayed in December 2024

  • Reviewed: 12 December 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    The small portion of the parmigiana as main course in the restaurant.

    Stayed in December 2024

  • Reviewed: 20 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Suite with Panoramic Mountain View and Spa Access
    • Stayed 5 nights
    • Submitted via mobile

    Some morning dinner choice is well some morning only some bread and snacks

    Nice rooms and spa

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    We came to skiing and enjoyed great spa
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 5 nights
    • Submitted via mobile

    ambient, view, spa and surrounding was perfect

    Stayed in March 2024

  • Reviewed: 6 March 2024

    7.0
    Good hotel, great staff but felt soleless
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Place lacked atmosphere. Vast corridors and the main loby meant it didn't feel cosy. Bar was not a relaxing place to sit and drink and the restaurant was not inviting

    The spa was excellent as was the pool.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Triple Room with Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    I didn't try the spa much as it is only for adults (and kids over 16) and we had our young daughter with us

    Lovely hotel, great staff, amazing breakfast

    Stayed in February 2024

  • Reviewed: 29 February 2024

    8.0
    Overall really enjoyed the stay. Would stay again.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Spa Access
    • Stayed 4 nights

    Parking was a bit of a pain.

    Room was nice great view, staff friendly and helpful throughout, spa was very nice and not too overcrowded which was great. Restaurant was good and was easy to book which was handy.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double interconnecting rooms with Spa Access
    • Stayed 4 nights
    • Submitted via mobile

    No direct access to the cross country ski slope because the bridge across the river is gone.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    8.0
    A very pleasant stay where we could relax for the time we were there.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room with Spa Access
    • Stayed 1 night

    could have provided some milk in the room for tea or coffee.

    the breakfast was excellent. so much food to choose from. The coffee was good and hot. Didn't get to experience the spa, and the pool area was closed for the day for maintenance.

    Stayed in February 2024

Showing 1 – 25

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