Dorfstrasse 85, 3818 Grindelwald, Switzerland
#20 of 45 hotels in Grindelwald
Guests' ChoiceBased on 260 hotel reviews
8.8Cleanliness
9.0
Comfort
9.2
Location
9.6
Facilities
8.7
Staff
9.2
Value for money
8.1
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 September 2025
Fang
Canadagreat location, fabulous room, nice services.
Stayed in August 2025
Reviewed: 3 September 2025
Christopher
Australian/a
Close to the train station. Comfortable although the ceiling was a little low. Breakfast was the usual hotel fare but convenient before heading out for the day.
Stayed in August 2025
Reviewed: 24 August 2025
Assaf
IsraelIt’s really nice
Stayed in August 2025
Reviewed: 21 August 2025
Rebecca
AustraliaEverything about this stay was perfection. The staff were amazing and attentive. The rooms were clean and tidy. Great location. Would definitely recommend staying here. We hope to come back in the future.
Stayed in August 2025
Reviewed: 17 August 2025
Naylor
SwitzerlandThe staff were amazing, everyone was very helpful and welcoming. We had dinner on the 1st floor, Simone was exceptional he went out of his way to accommodate us and made the evening very special. Thank you to everyone! Highly recommended
Stayed in August 2025
Reviewed: 11 August 2025
Chia-ling
United KingdomNone. This hotel is the best accommodation throughout my 2week Switzerland trip!
The reception is lovely - they are friendly, helpful when you have any questions about the surroundings. Our rooms are clean and tidy, no dust or stain, even the kettle is clean! The breakfast includes huge variety of choices, like cheese, salad, rice, miso soup, eggs, sausages, etc. So a big shout-out to all staff who work in this hotel. They’re doing excellent! The location is perfect, literally just cross the road of the train station, 3-min walk to the Coop and other shops. Unbeatable. Planning to visit Grindelwald with my partner next year, and we definitely would love to stay here again :)
Stayed in July 2025
Reviewed: 9 August 2025
Marius
AustraliaHot brekky items were not that hot
Great location and the most beautiful roof top view ever. Just amazing terrace. Location was awesome and staff very very helpful.
Stayed in August 2025
Reviewed: 9 August 2025
Edyta
PolandNo
Everything,services, rooms and central location
Stayed in July 2025
Reviewed: 3 August 2025
Helen
United KingdomEverything. The location, the food and the staff are so friendly and helpful.
Stayed in August 2025
Reviewed: 13 July 2025
Fiona
AustraliaLoved everything! Steps from the train station but still quiet. In between and easy walk to both First gondola and Eiger Express for Jungfrau. Restaurant manager, Simone (male) really made us feel special. Loved breakfast so much!! Restaurant dinner was also very good. Our balcony was big with gorgeous mountain views. We didn't utilize the spa facilities but checked it out on last day and wished we had; super clean and lots of options!
Stayed in July 2025
Reviewed: 12 July 2025
Shigeharu
United StatesNo A/C Coffee maker was out of order and they couldn’t replace it during our stay
Location and view from the balcony
Stayed in July 2025
Reviewed: 10 July 2025
Marimon
United StatesThere wasn't anything I didn't like
What didn't I like? This hotel was amazing! Convenient location, friendly/helpful staff, clean (and lovely smelling) rooms, great character in the hotel, great views!
Stayed in July 2025
Reviewed: 8 July 2025
Humayrav
United Arab EmiratesNot expecting perfection and honestly, overall, really cannot and should not complain.
Location location location - this hotel ticks this box as it is literally a few steps from Grindelwald Station. I completely enjoyed the stay. Usually no iron in room, but hotel staff helped direct me to a room where I could use their iron. Staff all pleasant and helpful and I will definitely wish to return for a stay here.
Stayed in June 2025
Reviewed: 28 June 2025
Brianna
United StatesN/a
The hotel was exceptional from start to finish. Its central location made it easy to walk nearly anywhere, and it’s just steps from the train station. The staff were warm and welcoming, the breakfast was delicious, and the spa was the perfect way to unwind after a full day of exploring.
Stayed in June 2025
Reviewed: 26 June 2025
Xiaohong
United StatesLocation
Stayed in June 2025
Reviewed: 14 June 2025
Anil
United StatesRooms a little run down but comfortable beds. A little noisy if facing the street and Eiger.
Location. Good breakfast and service.
Stayed in May 2025
Reviewed: 8 June 2025
Daizo
United StatesWe stayed two nights at Hotel Kreuz & Post in Grindelwald and had a truly memorable experience. The location is unbeatable — directly in front of the train station, which made arrival and day trips incredibly easy. The Coop grocery store was just steps away, and the bus terminal being right outside added convenience, though it did make the area feel a bit livelier. We booked an Eiger view room, and the view from the balcony was absolutely breathtaking — waking up to that iconic peak felt surreal. The room was clean and comfortable, and although the hotel has a slightly old-fashioned feel, the exceptional service more than made up for it. A true highlight of our stay was dining at the hotel’s restaurant. The food was outstanding — so much so that we ended up having dinner there both nights. Simone, our waiter, made both evenings unforgettable with his personal touches, warm hospitality, and fantastic sense of humor. He truly elevated the experience and made us feel so welcome. This hotel offers a great combination of location, comfort, and genuine Swiss hospitality. We would absolutely love to return.
Stayed in June 2025
Reviewed: 7 June 2025
Wing
Hong KongLocation and staff, view from balcony
Stayed in June 2025
Reviewed: 4 June 2025
Judy
TaiwanNone
Best location, almost next to the Grindelwald train station. Friendly and joyful employees with helpful service.
Stayed in June 2025
Reviewed: 2 June 2025
Liza
AustraliaThe hotel was in a fantastic location and staff were very helpful and friendly
Stayed in May 2025
Reviewed: 25 May 2025
Thomas
United KingdomI am rating this down due to no air con/fan. The room was very hot overnight which disturbed sleep each night, and we couldn't open the window due to the noise outside. Also poor sound proofing with adjacent rooms.
Amazing views from the balcony and roof terrace. The hotel was very clean, and the staff were friendly. Niced sized bedroom, and the limited spa facilities were good. The breakfast area is big with plenty of seating, and the food is excellent.
Stayed in May 2025
Reviewed: 22 May 2025
Melissa
AustraliaPerfect location great breakfast and very helpful and friendly staff
Stayed in May 2025
Reviewed: 19 May 2025
Ms
United KingdomNothing!
Very central location, comfy beds, good food, good service.
Stayed in May 2025
Reviewed: 19 May 2025
David
United StatesIt was noisy with the windows open, but too hot otherwise.
Great location, friendly staff, nice rooms.
Stayed in May 2025
Cedar Rapids, USA
Zlatibor, Serbia
Riyadh, Saudi Arabia
Saint Denis Du Pin, France
Vitry-le-François, France
Bad Gastein, Austria
Amsterdam, Netherlands
Matemwe, Tanzania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content