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  5. Reviews of Herisau Swiss Quality Hotel

Reviews of Herisau Swiss Quality Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Bahnhofstrasse 14, 9100 Herisau, Switzerland

#4 of 13 hotels in Herisau

Guests' Choice

Review Score

Based on 43 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.4

  • Free Wifi

    8.9

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Showing 1 - 25

  • Reviewed: September 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We had an exterior room, outside of main Hotel building which we didn't know when booking. No kettle in room/kitchette. Room description stated cooking facilities which was misleading - if you intend to make tea or cook,perhaps check with Hotel when booking.

    Spacious room, comfortable beds. Very clean facilities. Sauna and hub were very nice. Friendly staff at breakfast. Great choice at (continental) breakfast

    Stayed in September 2025

  • Reviewed: August 10, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No AC

    Size of the room

    Stayed in August 2025

  • Reviewed: August 10, 2025

    10
    We had a fabulous stay, everything was amazing
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in July 2025

  • Reviewed: July 15, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Breakfast was limited choice for such a high price. Staff do not man the hotel on weekends.

    We enjoyed the use of the spa facilities. The room was very big and spacious with a mini bar. Location is a 5 min walk from the local train station, with shops nearby.

    Stayed in July 2025

  • Reviewed: June 21, 2025

    8.0
    Little gem I didn't expect in that town
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Nothing.

    A pleasant surprise in this little town close to St. Gallen. Good rooms with everything you need at a very reasonable rate. Close to train station.

    Stayed in April 2025

  • Reviewed: October 5, 2024

    10
    Good location and great room
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location Staff was friendly Facilities in hotel were good

    Stayed in September 2024

  • Reviewed: July 21, 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff. Location

    Stayed in July 2024

  • Reviewed: June 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was super friendly and the room was very vlean

    Stayed in June 2024

  • Reviewed: May 11, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The service at the front desk was polite and reliable. It was nice that the room was spacious and clean despite its old appearance. The contents of the minibar were also cold.

    Stayed in May 2024

  • Reviewed: September 21, 2023

    8.0
    Great value
    • Business trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Busy road

    Room size, Wellness area, breakfast

    Stayed in August 2023

  • Reviewed: September 21, 2023

    9.0
    Great friendly staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Great continental breakfast, full of choices. Lovely coffee. Great location.

    Stayed in September 2023

  • Reviewed: September 18, 2023

    8.0
    So wonderful
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    So wonderful

    Oui

    Stayed in September 2023

  • Reviewed: August 14, 2023

    9.0
    Comfortable stay with very friendly and helpful staff!
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    Consider oiling the door hinges in rooms:) (not to wake up babies when going to the WC)

    Nice spacious, clean and comfortable room. Very friendly staff and nice breakfast buffet

    Stayed in August 2023

  • Reviewed: July 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Restaurant was closed on Sat Night

    Stayed in July 2023

  • Reviewed: April 1, 2023

    9.0
    Lovely room. on-site spa and friendly staff
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    excellent spacious room. spa attached. friendly staff

    Stayed in April 2023

  • Reviewed: December 9, 2022

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Problems to flush toilet - this needs refurbishment.

    Good breakfast, jacuzzi and sauna in the hotel.

    Stayed in December 2022

  • Reviewed: September 24, 2022

    9.0
    Quiet although it is on Herisau's main stree.t. Excellent, helpful staff. Good food.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Nothing everything was fine.

    Excellent breakfast- plenty of choice.

    Stayed in September 2022

  • Reviewed: September 18, 2022

    10
    Extremely friendly staff and comfortable room - a perfect stop-over for our road-trip through europe
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    The city is quite dead, so I wouldn't go here without a car.

    The hotel, room and staff was really nice. We had a great dinner at the restaurant and the breakfast was also very good. While the city is a bit dead, it brings you in range of some magnificent mountains. It was a perfect "pit-stop" for our trip through europe.

    Stayed in July 2022

  • Reviewed: July 30, 2025

    5.0
    Location good for Euro 25 game in St. Gallen
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No staff available after 11am on a Saturday. Doesn't mention this on website. Only after you book.

    Location to train station Room was a great size Great shower

    Stayed in July 2025

  • Reviewed: July 21, 2025

    7.0
    Good location - a little over priced.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Electronic key did not function on our late return to the Hotel - it took quite a long time for this to be sorted since there was no one at reception. The lady at breakfast was not helpful and somewhat abrupt/unhelpful which was unfortunate - she made us, and other pople from Wales, and UK feel uncomfortable (we are multilingual so it is unlikely it was just the 'language barrier'"Manieren machen einen Menschen aus") The hotel itself was very expensive for one night - perhaps they were cashing in on the Euro's being held nearby.

    Location of the hotel was good for commuting to nearby St Gallen for the Euro's. Parking was convenient. The rooms were clean and tidy, with plenty of space & well presented. The breakfast was good once we had understood how it was delivered/presented. The staff in reception were friendly and helpful, as were most staff, and we were made to feel most welcome.

    Stayed in July 2025

  • Reviewed: July 18, 2025

    6.0
    It was ok
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights

    Restaurant closed at 2.00 p.m. no evening meal. No tea or coffee facility in the room. No air con, room was very dark.

    Staff were very helpful. Car parking was free and fine.

    Stayed in July 2025

  • Reviewed: August 18, 2023

    4.0
    Unfortunately, we did not enjoy our stay at this hotel.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    Staff was not co-operative not even available during our stay. The restaurant does not belong to hotel so there will be parties for public or companies so you cannot avail services if restaurant is booked. The bed and pillows were not comfortable at all. We couldn't sleep well for three nights. The check out must be before 11am, if you delay they will charge 50 Euros extra. Moreover, the receptionist entered our room in our absence while we were doing breakfast and she knew that we are in the restaurant. We could not understand the purpose of her visit to our room without being informed or asked. When we asked the purpose , she had no answer and fully embarrassed.

    The location, size of the room and breakfast. The hotel has a private parking.

    Stayed in August 2023

  • Reviewed: July 16, 2023

    4.0
    It was a good and nice place and staff is nice.
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    In this kind of season you need to put aircon condition.

    It was good

    Stayed in July 2023

  • Reviewed: April 29, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in February 2025

Showing 1 - 25

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