Bahnhofstrasse 14, 9100 Herisau, Switzerland
#4 of 13 hotels in Herisau
Guests' ChoiceBased on 43 hotel reviews
8.6Cleanliness
9.1
Comfort
8.9
Location
8.9
Facilities
8.8
Staff
9.2
Value for money
8.4
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: September 2, 2025
Frequentflier
IrelandWe had an exterior room, outside of main Hotel building which we didn't know when booking. No kettle in room/kitchette. Room description stated cooking facilities which was misleading - if you intend to make tea or cook,perhaps check with Hotel when booking.
Spacious room, comfortable beds. Very clean facilities. Sauna and hub were very nice. Friendly staff at breakfast. Great choice at (continental) breakfast
Stayed in September 2025
Reviewed: August 10, 2025
André
PortugalNo AC
Size of the room
Stayed in August 2025
Reviewed: August 10, 2025
Claire
United KingdomNothing
Everything
Stayed in July 2025
Reviewed: July 15, 2025
Josh
United KingdomBreakfast was limited choice for such a high price. Staff do not man the hotel on weekends.
We enjoyed the use of the spa facilities. The room was very big and spacious with a mini bar. Location is a 5 min walk from the local train station, with shops nearby.
Stayed in July 2025
Reviewed: June 21, 2025
Marcel
SwitzerlandNothing.
A pleasant surprise in this little town close to St. Gallen. Good rooms with everything you need at a very reasonable rate. Close to train station.
Stayed in April 2025
Reviewed: October 5, 2024
Abhishek
SwitzerlandLocation Staff was friendly Facilities in hotel were good
Stayed in September 2024
Reviewed: July 21, 2024
Vinh
BelgiumStaff. Location
Stayed in July 2024
Reviewed: June 2, 2024
Christine
SwitzerlandThe staff was super friendly and the room was very vlean
Stayed in June 2024
Reviewed: May 11, 2024
Takamitsu
SwitzerlandThe service at the front desk was polite and reliable. It was nice that the room was spacious and clean despite its old appearance. The contents of the minibar were also cold.
Stayed in May 2024
Reviewed: September 21, 2023
Minne
GermanyBusy road
Room size, Wellness area, breakfast
Stayed in August 2023
Reviewed: September 21, 2023
Salnrob
United KingdomGreat continental breakfast, full of choices. Lovely coffee. Great location.
Stayed in September 2023
Reviewed: September 18, 2023
Paveenouch
SwitzerlandSo wonderful
Oui
Stayed in September 2023
Reviewed: August 14, 2023
Rileyj7
South AfricaConsider oiling the door hinges in rooms:) (not to wake up babies when going to the WC)
Nice spacious, clean and comfortable room. Very friendly staff and nice breakfast buffet
Stayed in August 2023
Reviewed: July 6, 2023
Florian
SwitzerlandRestaurant was closed on Sat Night
Stayed in July 2023
Reviewed: April 1, 2023
Barry
Switzerlandexcellent spacious room. spa attached. friendly staff
Stayed in April 2023
Reviewed: December 9, 2022
Rafał
PolandProblems to flush toilet - this needs refurbishment.
Good breakfast, jacuzzi and sauna in the hotel.
Stayed in December 2022
Reviewed: September 24, 2022
Ian
United KingdomNothing everything was fine.
Excellent breakfast- plenty of choice.
Stayed in September 2022
Reviewed: September 18, 2022
René
DenmarkThe city is quite dead, so I wouldn't go here without a car.
The hotel, room and staff was really nice. We had a great dinner at the restaurant and the breakfast was also very good. While the city is a bit dead, it brings you in range of some magnificent mountains. It was a perfect "pit-stop" for our trip through europe.
Stayed in July 2022
Reviewed: July 30, 2025
Cheryl
United KingdomNo staff available after 11am on a Saturday. Doesn't mention this on website. Only after you book.
Location to train station Room was a great size Great shower
Stayed in July 2025
Reviewed: July 21, 2025
Gwyn
United KingdomElectronic key did not function on our late return to the Hotel - it took quite a long time for this to be sorted since there was no one at reception. The lady at breakfast was not helpful and somewhat abrupt/unhelpful which was unfortunate - she made us, and other pople from Wales, and UK feel uncomfortable (we are multilingual so it is unlikely it was just the 'language barrier'"Manieren machen einen Menschen aus") The hotel itself was very expensive for one night - perhaps they were cashing in on the Euro's being held nearby.
Location of the hotel was good for commuting to nearby St Gallen for the Euro's. Parking was convenient. The rooms were clean and tidy, with plenty of space & well presented. The breakfast was good once we had understood how it was delivered/presented. The staff in reception were friendly and helpful, as were most staff, and we were made to feel most welcome.
Stayed in July 2025
Reviewed: July 18, 2025
Christine
United KingdomRestaurant closed at 2.00 p.m. no evening meal. No tea or coffee facility in the room. No air con, room was very dark.
Staff were very helpful. Car parking was free and fine.
Stayed in July 2025
Reviewed: August 18, 2023
Asghar
LuxembourgStaff was not co-operative not even available during our stay. The restaurant does not belong to hotel so there will be parties for public or companies so you cannot avail services if restaurant is booked. The bed and pillows were not comfortable at all. We couldn't sleep well for three nights. The check out must be before 11am, if you delay they will charge 50 Euros extra. Moreover, the receptionist entered our room in our absence while we were doing breakfast and she knew that we are in the restaurant. We could not understand the purpose of her visit to our room without being informed or asked. When we asked the purpose , she had no answer and fully embarrassed.
The location, size of the room and breakfast. The hotel has a private parking.
Stayed in August 2023
Reviewed: July 16, 2023
Maria
SwitzerlandIn this kind of season you need to put aircon condition.
It was good
Stayed in July 2023
Reviewed: April 29, 2025
Filiz
SwitzerlandThere are no comments available for this review
Stayed in February 2025
Showing 1 - 25
London, UK
Muszyna, Poland
Kumla, Sweden
Arequipa, Peru
Blenheim, New Zealand
Edinburgh, UK
Cape Bridgewater, Australia
Taiyuan, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content