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Reviews of Ascot-Zermatt This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Zum Steg 3, 3920 Zermatt, Switzerland

#71 of 494 hotels in Zermatt

Guests' Choice

Review Score

Based on 61 apartment reviews

9.4

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.5

  • Facilities

    9.4

  • Staff

    9.3

  • Value for money

    8.8

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 4, 2025

    10
    Clean comfortable and overall outstanding
    • Leisure trip
    • Group
    • Superior Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing to dislike

    Judith was outstanding. While our unit wasn’t cleaned by 5pm, she pivoted and got us a very suitable alternative in the same building. Was very clean, well appointed. Great location and outstanding view

    Stayed in June 2025

  • Reviewed: May 21, 2025

    9.0
    home away from home, peaceful, scenic, and thoughtfully managed
    • Leisure trip
    • Group
    • Deluxe Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights
    • Submitted from a mobile device

    Limited Toiletries – Some guests expected more bathroom amenities (like shampoo or soap)

    Amazing Matterhorn Views – love the view from the balcony. Great Location – Close to the town center, shops, restaurants, and lifts, yet quiet. Clean and Comfortable – Spacious, spotless apartments with cozy living areas. Family Friendly – Board games for kids, baby gates, and a homey feel. Fantastic Host – Judith, the host, is friendly, helpful, and quick to respond.

    Stayed in May 2025

  • Reviewed: April 21, 2025

    10
    Excellent location in an excellent resort.
    • Leisure trip
    • Family with young children
    • Deluxe Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 7 nights

    Everything went very smoothly despite being snowed in for a couple of days which obviously nobody can control.

    Excellent location, you can walk to the Sunnega lift (with boots on), with Gornergrat and Matterhorn being a simple bus ride with stops close to the apartment. Shops and central station as well as restaurants etc. are also an easy walk. Judith was an excellent host, we were snowed in for a couple of days and Judith kept us informed of any transport updates and provided great advice on making our transfer easier. The apartment has a proper 3 bedrooms, no cupboards acting as bedrooms here.

    Stayed in April 2025

  • Reviewed: February 26, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 7 nights
    • Submitted from a mobile device

    Convenient location, spacious and clean apartment, well equipped kitchen, friendly owner. Thank you Judith.

    Stayed in February 2025

  • Reviewed: February 24, 2025

    9.0
    We fell in love with Zermatt during our stay at Ascot. Location was amazing and value for money.
    • Leisure trip
    • Group
    • Superior Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 7 nights

    Cutlery and glassware was limited in the kitchen. Washing machine was in basement. I would prefer my own in the apartment. 2nd bathroom was narrow.

    View of Matterhown from main bedroom & living area was special. Location was excellent. Close to centre of town, bus, train, supermarket, shops, restaurants. Judith was a great host who answered all of my queries/questions promptly and was eager to make our stay special.

    Stayed in January 2025

  • Reviewed: December 16, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 4 nights
    • Submitted from a mobile device

    It was a wonderful apartment for a family of 5. The view of the Matterhorn was incredible. The apartment was spotless, comfortable, warm, close to everything and easy to find. Definitely book this one! ❤️

    Stayed in December 2024

  • Reviewed: November 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights

    We are required to remove all bedsheets, pillow covers etc before checking out. This is my first such experience as I have been to quite a number of countries without having to do that.

    Can easily reach by foot. Mainly road surfaces so no problem with luggage. Fantastic view of the Matterhorn at the main balcony. Able to take some awesome photos of the Matterhorn here. My wife loved it.

    Stayed in October 2024

  • Reviewed: October 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Deluxe Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights
    • Submitted from a mobile device

    no toiletries provided like shower gel, shampoo .

    proximity to transport hub, which leads to major attractions.

    Stayed in October 2024

  • Reviewed: July 29, 2024

    10
    Great place to stay in Zermatt!
    • Leisure trip
    • Family with young children
    • Superior Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights

    nothing!

    This is a gorgeous apartment with a great location for whatever you plan to do in Zermatt and Judith is an amazing host! She went out of her way to make our stay comfortable and memorable. I really recommend this place if you are traveling to the beautiful Zermatt!

    Stayed in June 2024

  • Reviewed: July 20, 2024

    10
    Beautiful view with warm surroundings
    • Leisure trip
    • Family with young children
    • Deluxe Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 2 nights
    • Submitted from a mobile device

    Slightly loud with windows open.

    Great location!

    Stayed in July 2024

  • Reviewed: July 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Deluxe Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 7 nights
    • Submitted from a mobile device

    The apartment was large and very well appointed. Very convenient location. Our host Judith was easy to reach and very helpful for any questions about Zermatt or the property. We loved our stay.

    Stayed in July 2024

  • Reviewed: June 16, 2024

    10
    Fantastic stay overall. If we make it back to Zermatt we'd definitely consider staying here again.
    • Leisure trip
    • Family with young children
    • Deluxe Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights
    • Submitted from a mobile device

    I thought the washing machine was supposed to be in the apartment, not in a laundry room on the bottom level. Glad there was still access, just a minor inconvenience.

    Great location and view. The home provided plenty of room and comfort for our family of four.

    Stayed in June 2024

  • Reviewed: May 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights
    • Submitted from a mobile device

    Somewhat involved check-out procedure. Got some judgmental remarks from the janitor who cleans the stairwell and common spaces.

    Generally pretty great. Great kitchen and bathrooms. Wonderful view of the Matterhorn.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    9.0
    Excellent stay with a view
    • Leisure trip
    • Travelers with friends
    • Deluxe Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights
    • Submitted from a mobile device

    Insufficient trash bags for the number of days stay No mention if pay washer and dryer in the listing

    The location Staying in the OST unit provides a view of Matterhorn and beauty sunrise lit view

    Stayed in May 2024

  • Reviewed: May 4, 2024

    8.0
    Beautiful view of the mountain, perfect location
    • Leisure trip
    • Family with young children
    • Superior Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights
    • Submitted from a mobile device

    Would have liked a few of the essentials in the kitchen and bathroom . Renovations downstairs started early

    Good location, well equipped, comfortable and clean . Excellent feedback from host who made us very welcome and went out of her way to fix a few issues

    Stayed in May 2024

  • Reviewed: April 14, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing :)

    Everything was perfect!!

    Stayed in April 2024

  • Reviewed: December 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights
    • Submitted from a mobile device

    Layout was a little confusing.

    Fantastic location. It's a home away from home.

    Stayed in December 2023

  • Reviewed: December 7, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything is exactly like in the photos. We enjoyed and we were sad we had to leave so early the appartment.

    Stayed in December 2023

  • Reviewed: October 20, 2023

    9.0
    Beautiful apartment, well equipped kitchen, nice view of Matterhorn.
    • Leisure trip
    • Group
    • Superior Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights

    Initially a little confused over the unit number and key, and the floor apartment was located. Needed to bring trash outside the building.

    Apartment is well decorated and cosy. Kitchen well equipped. Good view of Matterhorn from the balcony. Owner Judith was very prompt in answering messages. Convenient location, walking distance to main street and Migros supermarket, yet away from the noise.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    10
    10/10. One of the best apartments I’ve stayed
    • Leisure trip
    • Group
    • Superior Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing.

    Everything was better than expected.

    Stayed in October 2023

  • Reviewed: October 6, 2023

    9.0
    Terrific apartment in a terrific location with a very helpful host. We couldn't have asked for more.
    • Leisure trip
    • Group
    • Deluxe Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights

    Great apartment layout and finish. Great bathrooms and ensuite. Great location close to the train and with an amazing view over the Matterhorn

    Stayed in October 2023

  • Reviewed: September 22, 2023

    10
    Great stay in a lovely location convenient for everything
    • Leisure trip
    • Family with young children
    • Superior Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    Fantastic apartment in a great location. Amazing views of the Matterhorn. Great facilities. Booking was very friendly and efficient.

    Stayed in September 2023

  • Reviewed: September 20, 2023

    10
    We were totally thrilled with the apartment. It was everything and more than we expected. I cannot recommend this apartm
    • Leisure trip
    • Travelers with friends
    • Deluxe Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 3 nights
    • Submitted from a mobile device

    There is nothing to not like…. Simply superb

    Absolutely everything was outstanding! From the moment we arrived, it felt like home. Incredible decor, superb facilities in the whole apartment. The location was perfect!

    Stayed in September 2023

  • Reviewed: August 9, 2023

    9.0
    Clean, well-equipped and spacious place with a nice view of the Matterhorn.
    • Leisure trip
    • Family with young children
    • Superior Three-Bedroom Apartment with Balcony and Matterhorn View
    • Stayed 4 nights
    • Submitted from a mobile device

    Modern, clean, close proximity to everything, amazing view of the Matterhorn, well equipped with everything.

    Stayed in August 2023

Showing 1 - 25

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