Reviews of Hotel De La Paix 4 stars
Viale Giuseppe Cattori 18, 6900 Lugano, Switzerland

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Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI like everything. Very good hotel . Second time
Dear Turkeyah A, thank you very much for your wonderful feedback and for choosing to stay with us for the second time. We are honored by your trust and so happy to hear that you enjoyed everything during your stay. Ensuring a comfortable and memorable stay for every guest is our priority, and it’s very rewarding to learn that we have lived up to your expectations again. We look forward to welcoming you back in the future and hope to continue providing you with excellent service and a pleasant stay every time you visit. Best regards Antonella I. Guest Relations
Dear Turkeyah A, thank you very much for your wonderful feedback and for choosing to stay with us for the second time. We are honored by your trust and so happy to hear that you enjoyed everything during your stay. Ensuring a comfortable an… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe team is extremely nice. I came here for a proposal and they help me organizing the photoshoot, they give great advices for visiting and good deals. Priceless! The hotel is clean, well located in Paradiso (which I think is better than center of Lugano), completed with a restaurant, and with a very nice view on the lake. We couldn't use the swimming pool but knowing it's usable, this makes it having a great quality/price value.
Not their fault because the bus stop is by the hotel, but the bus system is not that reliable because of traffic. Parking is available though.
Dear Thomas, thank you so much for your beautyful review. We are so happy that your stay with us was part of such a special occasion, and we are glad we could contribute in a small way to make your proposal moment even more memorable. It is nice to know that you appreciated the support from our team, the suggestions we provided for your visit, and the overall service. Your kind words about the cleanliness, location, the restaurant and the view from the hotel are very rewarding for us. We are aware that public transportation can be affected by traffic during peak hours, and we appreciate your patience and understanding. It was a pleasure having you with us, and we sincerely hope to welcome you back soon for another enjoyable experience at our hotel. Best regards Antonella I. Guest Relations
Dear Thomas, thank you so much for your beautyful review. We are so happy that your stay with us was part of such a special occasion, and we are glad we could contribute in a small way to make your proposal moment even more memorable. It is… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEverything especially the free parking where all other hotels in the area charge you.
Nothing
Dear Abdullah, thank you so much for taking the time to share your wonderful feedback. We are really pleased to hear that you found our hotel to be a great choice! Creating a welcoming and comfortable environment for all types of guests is very important to us, and it’s wonderful to know that this was reflected in your experience. Thank you once again for your kind comments from all the staff. We hope to have the pleasure of welcoming you back in the near future for another pleasant stay. Best regards Antonella I. Guest Relations
Dear Abdullah, thank you so much for taking the time to share your wonderful feedback. We are really pleased to hear that you found our hotel to be a great choice! Creating a welcoming and comfortable environment for all types of guests is… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat Breakfast, excellent staff
The beds!
Dear Christine, thank you so much for taking the time to share your lovely experience with us. We are glad to hear that you had a very enjoyable stay and that you particularly appreciated our breakfast and the professionalism of our staff. It's always encouraging to know that our efforts to provide warm hospitality and quality service are being noticed and valued by our guests. We also take note of your comment regarding the bed. Guest feedback is extremely important to us, and we will certainly review this internally to ensure that our rooms continue to meet the highest standards of comfort. It was a pleasure having you with us, and we hope to welcome you back again in the near future for another pleasant and relaxing stay. Best regards Antonella I. Guest Relations
Dear Christine, thank you so much for taking the time to share your lovely experience with us. We are glad to hear that you had a very enjoyable stay and that you particularly appreciated our breakfast and the professionalism of our staff. … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewNice facilities. Easy to get to and from Centro.
There shouldn’t be an extra charge for an omelette in a Swiss 4* hotel. It is bad enough that non-smokers have to sit inside for breakfast. They should not allow smokers to sit around the open door between inside and outside, which allows smoke to waft in.
Dear Joseph, thank you for your feedback and for taking the time to share your nice review with us. We are glad to hear that you appreciated our facilities and found the location convenient for reaching the city center. We appreciate your feedback and will take it into account as we look for ways to improve the overall comfort and satisfaction of all our guests. Thank you once again for choosing our hotel. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. Best regards Antonella I. Guest Relations
Dear Joseph, thank you for your feedback and for taking the time to share your nice review with us. We are glad to hear that you appreciated our facilities and found the location convenient for reaching the city center. We appreciate your f… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewStaff were very friendly
Dear Gloria, thank you so much for your kind review and for choosing to stay with us. We are so happy to hear that you found our staff friendly and welcoming. Providing a warm and attentive service is something we care deeply about, and it’s wonderful to know that it made a positive impression on your stay. We really appreciate you choosing us, and we hope to have the pleasure of welcoming you back again soon for another great experience at the Hotel De La paix. Best regards Antonella I. Guest Relations
Dear Gloria, thank you so much for your kind review and for choosing to stay with us. We are so happy to hear that you found our staff friendly and welcoming. Providing a warm and attentive service is something we care deeply about, and it’… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewRooms are comfortable. The hotel is old-style, in a nice way. The hotel has two nice restaurants. It's located close to the lake, and it's easy to reach downtown Lugano
Everything was great; the only minor thing is that the swimming pool is a little bit deeper than stated: it says 1.40m, but it;s actually closer to 1.55m
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNice room, restaurant, bar area
No air con in the room. Room very small even though upgraded, car park full when we arrived
Dear Nadia, thank you very much for your nice feedback. We’re glad to hear you enjoyed the room, restaurant, and bar area. However, we’re sorry to learn that the lack of air conditioning did not fully meet your expectations and we regret that you didn’t communicate the issue during your stay, as we would have been happy to find a suitable solution to make you more comfortable. Our parking is available free of charge for our guests, subject to availability. When the car park is full, we always do our best to assist in finding alternative nearby options. We truly appreciate your comments as they help us improve, and we hope to have the opportunity to welcome you back. Best regards Antonella I. Guest Relations
Dear Nadia, thank you very much for your nice feedback. We’re glad to hear you enjoyed the room, restaurant, and bar area. However, we’re sorry to learn that the lack of air conditioning did not fully meet your expectations and we regret t… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGreat location & facilities are nice
The bed was terrible for a 4 star hotel the quality in the bed was the most disappointing it was like a pull out bed not a standard bed. This may have been the room we were assigned and not overall but really let the place down when you have a certain expectation for 4 star hotels
Dear Anonymous, thank you for your valuable feedback. We are very pleased to hear that you enjoyed our great location and appreciated the quality of our facilities. We are truly sorry to learn that the bed in your room did not meet your expectations, We regret that the issue wasn’t brought to our attention during your stay, as we would have been happy to assist and find a suitable solution to improve your experience. Please know that we have recently replaced almost all of our mattresses, and the few remaining will be replaced very soon. Your comfort is extremely important to us, and we are actively working to ensure that all rooms meet the high standards our guests expect. We hope to have the opportunity to welcome you back. Best regards Antonella I. Guest Relations
Dear Anonymous, thank you for your valuable feedback. We are very pleased to hear that you enjoyed our great location and appreciated the quality of our facilities. We are truly sorry to learn that the bed in your room did not meet your exp… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat hotel with very nice staff.
Nothing
Dear Abdulaziz, thank you so much for your wonderful review and for being our guest. Your feedback really matters to us, knowing that our team contributed positively to your stay means a lot. We are happy that you enjoyed the hotel and found our staff to be exceptionally welcoming. It's always a pleasure to know our efforts make a difference. Your comments help us continuously improve, and your satisfaction is what drives us forward. We hope to have the opportunity to welcome you back soon for another lovely experience. Best regards Antonella I. Guest Relations
Dear Abdulaziz, thank you so much for your wonderful review and for being our guest. Your feedback really matters to us, knowing that our team contributed positively to your stay means a lot. We are happy that you enjoyed the hotel and fou… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewEverything
N/A
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe staff at the breakfast restaurant were very friendly and helpful. The big space in the deluxe room and the comfortable bed.
Our bathroom didn't come with a bidet which we expected to have as according to the room details in booking.com. Bathroom was a little small. The bathroom door could not open wide as the sink was in the way of the door. Shower area in the long bath rather squeezy. Ironing Board and iron in the room would be helpful.
Dear Norlina, thank you sincerely for taking the time to share your experience with us. We are delighted to hear that you enjoyed the friendliness and helpfulness of our breakfast staff, as well as the comfort of the bed and the spaciousness of the Deluxe room, and we are sorry to learn that the bathroom did not fully meet your expectations. We also appreciate your feedback about the bathroom layout and space — your comments are very helpful and will certainly be taken into consideration for future improvements. Regarding the iron and ironing board, we would like to kindly inform you that, for safety reasons, we are unable to provide them directly in the rooms. However, we do offer a fully equipped ironing room, available to all our guests free of charge. Thank you once again for your valuable feedback. We truly hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Best regards Antonella I. Guest Relations
Dear Norlina, thank you sincerely for taking the time to share your experience with us. We are delighted to hear that you enjoyed the friendliness and helpfulness of our breakfast staff, as well as the comfort of the bed and the spaciousnes… Show more