Superb service and cleanness

Stayed in September 2025

At the breaktfast the service could be a little bit better coordinated. Especially when many people are coming at the same time, the team get's in trouble. E.g. two few plates are ready, the team loose time to coordinate plates instead of focusing on guests, etc.

Again all perfect. Beautiful hotel. Ideally situated and easy to walk into the city. Very nice "beach" at the lake. Nice breakfast buffet and overall very good service + price-value-ratio.

Stayed in August 2025

This is tricky as the hotel is regal & elegant. It’s traditional but in places dated. We found the breakfast very limited. If you like carbohydrates perfect. But fruit is very limited as are any healthy options. We felt additional charges were petty & annoying for a 5 star hotel - a portion of berries chf 18 the equivalent of £18. Poached egg £10, additional tea or coffee pods in your room £1 each. Room Staff seemed to not replace water, coffee we were constantly asking. It’s poor for a 5 star hotel. The most disappointing was the additional charges for small petty things. The restaurants we had very good & very poor meals for an exceedingly expensive price tag. Also watch the taxis as the wind on the fare. Twice we caught taxi drivers doing this trying to add on £15 to £20 extra. Pay up front - ask the hotel what the price should be & / or just be vigilant.

The location of the hotel is quite beautiful overlooking Lake Lugano. It’s an easy 20mins walk or short bus ride into town. The bus stop is right outside the entrance so very easy. The Lido is directly across the road so you are able to relax & swim with direct access to the lake. We hired a boat for the day which was wonderful. Take a picnic & swim in the lake it’s wonderful. The hotel staff were charming & always willing to give advice. But interestingly the advice seemed more reactive you have to ask rather than are given information.

Stayed in July 2025

Nothing.

A really beautiful hotel in lovely gardens. I was upgraded to a fantastic suite. The staff are lovely.

Stayed in May 2025

There was nothing not to like!

The staff were fantastic — from the receptionist who found the perfect room for my elderly mother, to the charming waiters and the spa lady who made relaxation an art form. They turned a lovely stay into something truly memorable.

Stayed in July 2025

Great location

Stayed in June 2025

Breakfast was OK but not great and the breakfast room was busy and confuse

The hotel is beautiful, nice building, halls, overall structure, very kind staff and the room was really good (beautiful, comfortable, spatious, with a balcony and view of the amazing garden

Stayed in June 2025

Breakfast very limited choices especially for muslims. Carpet in room was unhygienic and over used. Location far from town square >2Km about 25 min walk

Staff were welcoming & super friendly esp. Laura at reception. The hotel garden landscape Lake view from our room balcony Comfy bed & pillows. Valet very attentive

Stayed in May 2025

The hotel was beautiful and the service was excellent! I would highly recommend the Grand Hotel to anyone traveling to Lugano.

Stayed in May 2025

Nothing

Location, rooms, cleanliness, their care of everything. Breakfast. Since we arrived we feel relaxed and home. They try to help as much as possible. They bring small bed for my son without any charge and the way they welcomed us was really appreciate.

Stayed in April 2025

Nothing! Everything was perfect.

We absolutely loved everything about our stay: the staff were so friendly and attentive, the views were gorgeous, the room was magnificent, the beds comfortable, and the spa was clean and quiet, with the massages so great and relaxing. We also loved the breakfast spread. It’s a nice stroll into town and the hotel is in a quiet area. Perfect for a getaway and melt away the stress! I definitely want to return and if you have any second thoughts about booking, just do it 😊

Stayed in March 2025

nothing

one of the best hotels iv ever visited

Stayed in December 2024

luxurious hotel, with a vintage, glamorous atmosphere

Stayed in December 2024

Beautiful location right across from the lake. Outside the front door was the incline to Monte Bre which was extremely convenient with stunning views!

Stayed in October 2024

The. Place nice but if there is a door for the bathroom better

Stayed in November 2024

My room could have been more child friendly, breakfast selection and quality could be improved when compared to other luxury hotels I have stayed.

Location, decoration and staff friendliness and service.

Stayed in November 2024

Everything about my stay here was outstanding, can’t actually describe how great was the stay, I am afraid that the words won’t be enough. But in conclusion; great location, the rooms were clean, the view to the lake is breathtaking and the staff is super friendly and always trying their best to help promptly and in the best way. For me, definitely a place to visit again and again. One more advice, if you order from room service, you have to try their grilled Salomon 😁

Stayed in October 2024

Breakfast was normal not with the standard of 5 star hotel

The suite was amazing

Stayed in October 2024

The hotel was beautiful with a great location. The staff, and I mean the entire staff was awesome the entire time.

Stayed in October 2024

I cant complain about anything.

Very clean and confortable room, also the service of the hotel is a 10 in all aspects, always there to help you.

Stayed in October 2024

: I had a truly wonderful stay at grand hotel villa castcagnola The service was exceptional, and the staff went above and beyond to make me feel welcome. “Sophia, Samuel “ room service” Mario” front desk .The rooms were immaculate, comfortable, and beautifully designed, ensuring a restful experience. The amenities provided were top-notch, and the location was perfect for exploring the city. I highly recommend this hotel to anyone looking for a memorable and relaxing stay in lugano.

Stayed in October 2024

Excellent hotel, great location, grounds and views. Exceptional staff . Hope to return one day.

Stayed in September 2024

Some of the dishes/drinks at the Rucola felt a bit overpriced, while the service was great too.

Great service and hospitality, beautiful building and garden, rooms nicely decorated. The ATRE restaurant was an exceptional experience worth the money for us.

Stayed in October 2024

The breakfast was good, but a few very good fresh pancakes could be added

Love the view, the calmness and the stay with the sun.

Stayed in September 2024