N/5 is crazy busy ..

All staff from door man to every body

Stayed in August 2025

Smoking Lounge

Stayed in August 2025

Check-out process was less friendly than check-in

Brilliant location, mini-luxurious, amazing view!

Stayed in August 2025

None.

Great location and super friendly staff. Wonderful breakfast, both buffed and a la carte, included in the rate and same goes for spa which had pool, whirlpool and sauna. It was the perfect place to relax after a day of hiking.

Stayed in June 2025

Nothing.

Excellent facility, room, staff, and food.

Stayed in July 2025

Lack of international food options.

Location, facilities, promptness in addressing our requests. Food was very good.

Stayed in July 2025

nothing in particular

The entire property is amazing including its location. The service is exceptional. The restaurant Views serves awesome food. Exceptional place.

Stayed in July 2025

Staff were super pleasant. Views were amazing. Interior design was very good.

Stayed in June 2025

Evriting ,brekfest room pozicion

Evrithing

Stayed in May 2025

Nothing.

Spectacular hotel in a class of its own. Spacious room, very comfortable bed and bathroom. Public spaces like bar, lounge and restaurant beautiful with breathtaking views. Spa, saunas and pool lovely with indoor and outdoor space. Staff friendly and helpful. Attention to all the little details. Had breakfast at the hotel with extensive, high quality buffet with options off menu as well. A truly luxurious hotel.

Stayed in June 2025

Nothing

Excellent service, fabulous breakfast, perfect location next to train station. Exceptional spa.

Stayed in May 2025

The staff was amazing and easygoing, didn’t cause any troubles while checking in. Easy to talk to and very delightful. The restaurant was amazing the rooms were clean and nice.

Stayed in April 2025

Nothing

Welcoming, sumptuous interior and exceptional service.

Stayed in May 2025

Very helpful staff, breakfast included in the meal plan and excellent. The pool is the best

Stayed in May 2025

The room is abit stuffy and feels warm even turn down to 20 degree, need to open the windows to get fresh air.

Great attentive and helpful staffs and services! Restaurant food quality, wine & bar selection. Spa facility and kids playroom...

Stayed in May 2025

Nothing.

The ‘New Wing’ rooms are amazing!

Stayed in May 2025

It was everything RIGHT!!! Beautiful view of the lake, spacious and well appointed rooms, incredible spa, superior food and the staff were all very kind and helpful!!! Caroline Oestergaard Nielsen and Oliver Grassi stand out as Super Stars!!! Their customer service skills were amazing!!! They each deserve Gold Medals!!! Bigs thanks for a wonderful stay at The Grace La Margna…we’ll be back‼️

Stayed in March 2025

Style, facilities, food, location

Great

Stayed in April 2025

I paid premium for a lake view room. I was upgraded to Junior suite on the ground floor with tree that blocks almost all the view.

Very beautiful and have good view of the lake. Restaurants excellent too.

Stayed in May 2025

Nothing

Very close to train station. Beautiful hotel. Beautiful views. Wonderful staff. Great breakfast

Stayed in April 2025

Nothing! All was great!

Fantastic Hotel- Location is great- just next to the train station and top staff and service from start to end- the breakfast is fantastic as well as the spa amenities!

Stayed in April 2025

One of the best hotels I have stayed at.

Stayed in April 2025

This was our favorite hotel in Switzerland. So many little details that they think of and take care of. The breakfast was also the best we had. So many beautiful homemade items. We also really enjoyed dinner at the hotel. The staff was very friendly and accommodating. There was a problem with our booking somehow the correct amount of people weren’t booked via booking.com. The Staff at Grace assisted us with professionalism and kindness (we had to change rooms from our booking) The shuttle was great to take us to and from the train as well as into the town. No detail was left unattended.

Stayed in March 2025

nothing

I had mentioned that we were celebrating my husband's birthday, and we were warmly welcomed with champagne and a chocolate cake waiting in our room – such a thoughtful and elegant gesture. The room itself was lake-facing, incredibly comfortable, and beautifully prepared. Everything we could possibly need had been considered. The location was ideal for us, especially because we were taking the Bernina Express the next day – the hotel is directly across from the train station, which made things so easy. Despite the short distance, the hotel staff kindly offered to drive us to the station at no charge, which was a truly generous touch. Breakfast was excellent, and they even packed croissants for us to take on the train – a small detail that meant a lot. All central attractions were within a 5-minute walk from the hotel, making it incredibly convenient for exploring the area. While I didn't visit for skiing and can’t comment on that aspect, I did notice that the hotel provides regular shuttle service to the slopes. Lastly, the reception staff were absolutely delightful – warm, helpful, and always smiling. This hotel truly deserves every one of its stars.

Stayed in April 2025